Ikea Reviews

Name: Ikea
Rating: 1.51

1.5 Rating 1,627 Reviews

11 %

of reviewers recommend Ikea

Company Reviews

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Metrics

1.5

Based on 1,627 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Mily

"\u00a3425 lost due to thieving delivery company ikea contracts\r\nHonestly, take into consideration the reviews before purchasing from IKEA ever again.\r\n\r\nI never thought to look at the reviews, As I always considered IKEA a good company\u2026.. but after my recent experience, I will never Purchase another item from IKEA.\r\n\r\nWe had wardrobes delivered by third-party company on behalf of IKEA, The company unit movements in the UK south west , Came into our home and broke our radiator due to an accident where boxes were dropped\u2026. At the time I was only given a phone number to contact and I was told by an employee of them to get my own plumber out and send them the invoice and they would pay for the damages they Caused, However, when I attempted to get my money back the company Absolutely refused to acknowledge any requests, Firstly, they accepted blame, And said they knew what happened. But then very quickly backtrack and said they weren\u2019t gonna do anything to help as we got our own plumber and they were not gonna pay for it because we were meant to use theirs\u2026. After a week of back-and-forth with this company over whether or not we would get our money back for the services of the plumber we used based on the information that we were given by them, We contacted IKEA again on the matter, And were told that they stand by this company 100% and agree with them and that we\u2019re out of luck with our \u00a3425 that we had to spend in order to heat our house for our one-year-old child\u2026. I find it absolutely disgusting that a company that swears it\u2019s dedicated to its customers. is so proudly willing to stand behind one of their partners who is clearly in the wrong\u2026. I am absolutely disgusted with the behaviour of not only the companies they deal with but the customer service representative I\u2019ve been in contact with that is directly linked to IKEA\u2026 I know this review is long winded but I really do hope you take it into consideration before purchasing anything for delivery from IKEA\u2026."

Ikea 1 star review on 11th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This has been worst customer service experience i have ever had to deal with. I ordered items, paid the delivery, then only part of my order arrives, no word from Ikea that my missing pieces were not coming, I contacted them, waited a week and FedEx the courier company they use, did not deliver to my suite, even though it clearly stated, basement. When finding them up at the wrong door, I contacted FedEx, they said the driver thought i had a dog, because he heard one barking, really a call to confirm would have solved the issue ,considering i don't have a dog. Contacted Ikea and told them and nothing is solved and the items are still sitting at the wrong door, and its been almost 2 weeks. I requested them to be picked up and returned. They say we will call you back and they don't. Really, as i explained I am not physically able to move the boxes that is why I paid for the delivery, I will never order from Ikea again.”

Helpful Report

Posted 7 years ago

“I purchased shelves in the store and they are suppose to deliver them to me. I handed the person that took the info in the store my "Pick List". When I got home I looked at the receipt only to find some of the items ordered were incorrect. I called your only phone that you have and was on hold the first day for 45 mins. I couldn't wait any longer. Tried again 2 days later and was on hold for over 1 1/2 hrs. only to find out they can't help me. They said I have to go back to the store to have them correct the order before they deliver it. No resolution after waiting on the phone for a total of over 2 hrs.”

Helpful Report

Posted 7 years ago

“Ikea is the worst in customer service if you buy and want to return forget about customer service put on hold for 1 hour the employees give a run around they don't help the furniture isCheap is better to go any furniture store pay more is less headache”

Helpful Report

Posted 7 years ago

“If you would had ever tried to use the warranty policy to replace the damaged products purchased from IKEA, you wouldn't ask the above question!”

Helpful Report

Posted 7 years ago

“Worst company I have ever dealt with stay away from this company at all costs you will never receive what you ordered”

Helpful Report

Posted 7 years ago

“Never received 700 dollars worth of merchandise for my daughters wedding the shipping company XPO SUCKS SO BAD THEY HAVE NO IDEA WHERE OUR STUFF IS AT”

Helpful Report

Posted 7 years ago

“Customer service is horrible! We bought a sofa and wanted it delivered -waited 3 weeks to come to our area and it was supposed to be delivered yesterday when the truck arrived, no sofa was on it. The delivery company blamed IKEA and IKEA blamed them. We took time off work for the delivery and after all this time waiting, we had to call customer service which, I am not exaggerating took 4 hours last night- a total of 2 hours on hold, one hour each time we called to get assistance! We still do not have a sofa and will see if they come through on delivering a second time.”

Helpful Report

Posted 7 years ago

“There are not enough words to explain the terrible customer experience we are having with IKEA kitchens. We installed our first kitchen 1 year ago and had a horrible experience. Even so, we tried again for a community center project and are experiencing the same horrible service. They missed our initial shipment, but the worst part was they gave us false information all day. We spent over 5 hours on the phone trying to resolve the issues. Longest hold time = 1 hour 45 min before my battery died. We waited until 10PM for a shipment that they said was on the way. They told us the driver was stuck in traffic. When nothing showed up we called the next day and were told that the order was never picked up. They rescheduled and now I'm on the phone again. We are getting the runaround and say that the order was canceled. Everything IKEA tells me to resolve these problems are constrained by processes, or "the shipping companies policy", or the local store..... We have been a loyal IKEA brand advocate for 15 years but their model has become outdated and they dont understand that the experience has become the product. I hate to say goodbye to such a great company, but I'm done.”

Helpful Report

Posted 7 years ago

“I have an order #286566007, I've been calling to switch a product for consecutively 5 days, and none of the calls will be answered by a human operator. I'm really dissatisfied with your service and I would like to cancel the order immediately.”

Helpful Report

Posted 7 years ago

“Ottawa store, worst service ever. And do not use their delivery service, it is a nightmare. Things arrived broken, weeks to get things pick up again and refunded.”

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Posted 7 years ago

“We ordered a couch and love seat in March 2018. We were given a delivery date of 04/18/18 which was about 2 1/2-3 weeks out from the day we purchased the items. We live over an hour away from Ikea and this was understandable. However, on April 18th our delivery date was changed to April 23rd, and then another email immediately followed stating the delivery date was now May 4. We've been on hold with Ikea for OVER AN HOUR and they are not claiming responsibility since they use a third party delivery company. The Ikea representative also said that a refund would take 20-30 business days, at the least. This purchase was over $1,000.00 and this is poor customer service. Ikea has not offered a delivery charge refund or gift card for our trouble as they have to others who are experiencing this same problem. When we called the third-party delivery company, they said they "needed time" and for us to call back so they can plan on a date to deliver. We will NEVER purchase from Ikea ever again online or in-store if this is how they take care of their customers.”

Helpful Report

Posted 7 years ago

“I placed an online order on March 24 to replace bedroom furniture lost in a house fire. The estimated delivery date was April 4. I called on April 4 and no one could locate my order. The same issue every day between April 4 and April 13, when finally a manager said she would personally handle my order. Still no word about where the order was, or where the manager was, on April 16, so I cancelled the order. Now it's April 30, and IKEA has still not refunded the $1849 that they took out of my account on March 24. Poorest customer service ever.”

Helpful Report

Posted 7 years ago

“Absolutely appalling situation. In Canberra the order was not completely filled for an on-line purchase. The help line was unanswered and cut me off after about 15 minutes when it offered to take my number for a call-back every time I phoned. My kitchen is under construction and there is no way I can obtain the missing items and no way of knowing how long it will take for the missing items to return to the shelf. It has been 7 weeks. A lady in front of me at the in-store Service Desk was having a meltdown because of a similar problem. It turns out there is no back-ordering system to ensure the missing items are filled. All orders are picked off the shelf and stock is replenished like a supermarket. If your item is not there at the time then you do not get it. I had to periodically check if the item was again on the shelves. I spent two hours trying to contact the help line. I was always cut off after 15 minutes or so with the option to leave my number.”

Helpful Report

Posted 7 years ago

“My husband and I ordered a bed to be delivered from Ikea, as there is not one close to our new home. Our bed was scheduled to be delivered, but the day came and past and nothing arrived. The following day, I called Ikea's customer service, was on hold for over an hour, and when I finally talked to someone they apologized and said the bed frame was not lost, but "it was on a truck somewhere, and we don't know where that truck is". When I asked how soon my bed would arrive, they also said they didn't know and that it would probably come within the week. A week passed, and still nothing came. All the while my delivery status still said the original date the product was to be delivered, and not once did someone reach out to me. Each time I wanted info on my bed, I had to call Ikea and wait an absurd amount of time on hold, to talk with a person who could give me no answers. We had let this go on for 17 days, but my husband and I were fed up, so we called Ikea and said that because of these issues we no longer wanted our bed. They gave us a full refund, but I doubt we will be shopping there anytime soon, and I will NEVER order anything online from them again. Terrible customer service.”

Helpful Report

Posted 7 years ago

“DON'T ORDER ONLINE UNLESS YOU DO NOT WANT OR NEED WHAT YOU ARE ORDERING...PERIOD.”

Helpful Report

Posted 7 years ago

“They messed up and lost the order that I paid for for my countertop then once they had found it they had put me three weeks behind on the due date for my kitchen which was supposed to be a surprise for my wife when she came back home rather than try and make it right they actually wanted to charge me more money and would not help me to put an expedited thing on the order with stone Solutions the company that was procuring and making and installing the countertop they had also went so far as to tell me they could not even find my order until I pulled up my bank records showing them where I paid the money other than that I would have never gotten countertop and would have been out over $2,000 Ikea in my way of thinking is very incompetent and the only thing that they can say is oh we are so sorry I wish I had read reviews before I had done these transactions with Ikea I can only hope that someone reads this and the others”

Helpful Report

Posted 7 years ago

“Will NEVER do business with them again. Based on their delivery and assembly.”

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Posted 7 years ago

“Yikes, I wish I would have read these reviews before I agreed to having my IKEA order delivered. Same situation as the 67% of reviews below. Have a delivery date, no one shows, delivery to be rescheduled. Do not even try to call the IKEA customer support center unless you are prepared to wait over an hour before someone picks up the phone. If you are lucky enough to speak to someone after you have provided your information and concern, just be prepared they will not come back on the line. I am a nurse and have lost an entire day of work because I "thought" I would get my purchased as promised. The delivery contract you sign states you will be charged a fee if you reschedule your delivery. What happens when IKEA fails on their promise? Absolutely nothing!”

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Posted 7 years ago

“Is there a way to give negative stars? The whole ordeal has been a nightmare. Ordered 3 pieces of bedroom furniture that was to be delivered in March 10th. Delivery was cancelled due to weather. Rescheduled for the 24th, they called to say that 2/3rds if the order was missing. Rescheduled again for the 30th. They never called or showed up. 2 days of missed work for no furniture. Here we are end of April, no furniture, no contact. No answers to my emails, messages, written letters etc. Not able to get thru on the phone. Out $426.00. Never again will I order online or deal with Ikea again. Buyer beware!”

Helpful Report

Posted 7 years ago

“IKEA has terrible customer service. They don’t respond to emails and if you call, be prepared to be on hold for over an hour. It won’t matter, anyway, because your issue won’t be taken care of. I will never do business with them again.”

Helpful Report

Posted 7 years ago

Ikea is rated 1.5 based on 1,627 reviews