Ikea Reviews

Name: Ikea
Rating: 1.51

1.5 Rating 1,627 Reviews

11 %

of reviewers recommend Ikea

Company Reviews

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Metrics

1.5

Based on 1,627 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Mila Zhukouskaya

Mily

"\u00a3425 lost due to thieving delivery company ikea contracts\r\nHonestly, take into consideration the reviews before purchasing from IKEA ever again.\r\n\r\nI never thought to look at the reviews, As I always considered IKEA a good company\u2026.. but after my recent experience, I will never Purchase another item from IKEA.\r\n\r\nWe had wardrobes delivered by third-party company on behalf of IKEA, The company unit movements in the UK south west , Came into our home and broke our radiator due to an accident where boxes were dropped\u2026. At the time I was only given a phone number to contact and I was told by an employee of them to get my own plumber out and send them the invoice and they would pay for the damages they Caused, However, when I attempted to get my money back the company Absolutely refused to acknowledge any requests, Firstly, they accepted blame, And said they knew what happened. But then very quickly backtrack and said they weren\u2019t gonna do anything to help as we got our own plumber and they were not gonna pay for it because we were meant to use theirs\u2026. After a week of back-and-forth with this company over whether or not we would get our money back for the services of the plumber we used based on the information that we were given by them, We contacted IKEA again on the matter, And were told that they stand by this company 100% and agree with them and that we\u2019re out of luck with our \u00a3425 that we had to spend in order to heat our house for our one-year-old child\u2026. I find it absolutely disgusting that a company that swears it\u2019s dedicated to its customers. is so proudly willing to stand behind one of their partners who is clearly in the wrong\u2026. I am absolutely disgusted with the behaviour of not only the companies they deal with but the customer service representative I\u2019ve been in contact with that is directly linked to IKEA\u2026 I know this review is long winded but I really do hope you take it into consideration before purchasing anything for delivery from IKEA\u2026."

Ikea 1 star review on 11th December 2024

Megan Gregory

Ikea 1 star review on 13th December 2023

Costa Fedorov

Ikea 5 star review on 26th September 2023

Crossrail Cottage

Anonymous

Anonymous // 01/01/2019

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“The warehouse guys are lazy. I purchased a kitchen and had to load all of the packages into my vehicle myself. It's my understanding that if I hurt myself while on IKEA property because of negligence by IKEA staff to not assist in a WH&S situation, I can sue IKEA. WH&S is also applicable to the public, when on site. Loading anything over 20kgs by one person is not acceptable for staff and should apply to the public as well. Get off your butt guys and assist as needed instead of being on a phone! My observation of IKEA at Slacks Creek is it's becoming complacent. Nearly all female staff are friendly and approachable, which saves the day for this IKEA... at the moment.”

Helpful Report

Posted 6 years ago

“I like IKEA but the last time when i when there I was charged twice, but did not noticed till next day, when it was too late. Be careful near checkouts, double check it.”

Helpful Report

Posted 6 years ago

“Be careful of what you order on line. You cannot make any change whatsoever to your order once it goes into "locked" status - which will happen pretty much immediately after you place the order. Once that happens, you have four choices, none of them particularly good - 1) wait for the e-mail saying the items have been shipped, cancel the entire order, wait 7-10 days for your refund, place the correct order - hopefully you don't make a mistake again - and get it redelivered; 2) wait for the order, stand over the drivers, refuse the boxes containing the items you don't want, hope they agree to take them back (they can still stick you with them depending on space on their truck), call IKEA telling them what you refused, wait 7-10 days for your refund; 3) if the drivers refuse, call IKEA to schedule a pick up, wait several days with the big boxes in your living room, take time off work for the pick up, pay IKEA the original delivery charge, call IKEA customer service, and wait 7-10 days for your refund; or, 4) if the driver's refuse, you can also drag the items out to your car, drive them to the nearest IKEA yourself, and wait 7-10 days for your refund. Absolutely awful inflexible system. It may be set up to make sure customers go into the store versus ordering at-home delivery. I suppose its fine if you know precisely what you want but make sure you check everything out in the store first because online orders are not easily correctable once you've placed them.”

Helpful Report

Posted 6 years ago

“I bought a book case and one of the shelves did not have a side that can be shown facing front it was made incorrectly and of course I did not save my receipt. I went to ikea (drove 1.5 hours) they told me they did not have any free ones but they had some for sale for 10.00!! I will never buy there again!!”

Helpful Report

Posted 6 years ago

“Never in my life have I dealt with such an incompetent customer salesman. The experience was truly horrible, such that I will never shop at Ikea again. It is a shame, as I was really looking forward to the furniture I intended on ordering, but the customer service was just so atrocious that I could not follow through with my purchase.”

Helpful Report

Posted 6 years ago

“I ordered a kitchen cupboard for a house that had an ikea kitchen to test colour match and fit. This was delivered as if it had been kicking around a warehouse for years, outer postal box mint but inside smashed up! I requested an exchange, this was organised and I ordered the rest of the units to arrive the same day. The replacement was perfect but 4 items where missing from order number two. roll on 2 days from this delivery and I am told they need more time to complete the order! I complain and I'm offered a store card of no value to me as I won't shop with them again. I want to just have my complaint acknowledged and the delivery aspect refunding as I have not had what I paid for. Their customer care is literally no existent, honestly it doesn't exist, your email bounces back from customer.service@ their url and you then click a series of links on a website to be given a phone number! You call it and the terrible customer care starts again. My recommendation is go elsewhere, if I knew what I know now I would have just ripped the kitchen out and gone to Wickes!!!”

Helpful Report

Posted 6 years ago

“We drove 128 miles to the IKEA Conshohocken store and we purchased 3 sofas and other items total over 2500 dollars and the store informed us they can deliver 2 sofas but they don't have the third one in their warehouse so they basically told us we either have to take it today with us they can't deliver it which wasn't right since we paid for the flat rate delivery anyway and they didn't make any exception or compensation even though this wasn't our fault. We wanted everything delivered. We agreed to take one sofa home and they said they will help us with the order. They gave us the sofa and the sofa cover and we paid for everything and drove back home. We got home and put the sofa together only to find that they gave us a cover for a chair, not a sofa. I contacted the customer service and spoke to Tiffany who was very rude and unprofessional. She informed me I have to drive back to the store to return that one and get the right one and that is the only option. I explained that this wasn't our fault, they did us wrong from the beginning and she didn't care. I was on hold for 55 minutes then she told me there is nothing they can do I asked to speak to a supervisor, she put me on hold for another 15 minutes then she told me there is no supervisor available and I requested a call back and documenting this incident then she said there is a supervisor available now. She asked me to hold and I did for another 10 minutes then they hanged up. I am ready to give birth in 10 days and I explained to her this is a 50 dollar problem and we paid 2500 they should be able to deliver the correct item for us as a courtesy. I was treated badly and felt like crab. This is not customer service and the store, the customer service and their supervisor should be held liable for their unprofessional action. This is my first time buying from Ikea and will be my last.”

Helpful Report

Posted 6 years ago

“We checked the item was in stock before leaving home. It was. On arrival the bay was empty !! Managed after a 5 minute walk round the entire stockroom, found a nice lad who checked for us. There were 10 in stock. No sign of the item anywhere. He sent us to the customer service desk (ludicrous waiting times) and yes I clicked the sad face several times. Well I had to take my frustration out in something!! Half an hour later we were told the item was "high up" and no staff were available to get it down. I can understand the Health and Safety side of this but after being told this item IS a bestseller.......poor service.”

Helpful Report

Posted 6 years ago

“I paid £39 for a delivery. The driver arrived 3 hours late and asked me to walk up the road to unload my order...40 parcels??? The driver then rated himself and asked me to sign?? 2 of the parcels were damaged do I had to go out of my way to visit IKEA to get them replac f. Which was a total mess around and took 2 hours. Customer service offered a £15 voucher, I want a refund on my delivery as it pointless getting s delivery when I had to go the store. Poor service all round.”

Helpful Report

Posted 6 years ago

“I have left parked my van in Ikea Edmonton car park. When got back after Ikea shopping found my van drilled in multiple places and all my tools gone. Just lost £5000 and spend £50 at Ikea Edmonton. No security was present, security only inside store making sure we don’t steal their Swedish sweets!”

Helpful Report

Posted 6 years ago

“Horrible experience! Gave Ikea my husband's business address and then they scheduled a delivery during a window in which his business was mostly closed. Rescheduled and informed them of business hours. Same thing happened--they scheduled delivery during hours business is closed. I called to change the delivery window and oddly they rescheduled a window that somewhat overlapped with business hours, but promised they would delivery before business closed. No delivery. Cancelled order. Will never order delivery from Ikea again. Ikea should dump this shipping company---they are a complete joke.”

Helpful Report

Posted 6 years ago

“IKEA Canada does not care about the post - purchase customer experience. Warn anyone considering using their Task Rabbit assembly services (which Google search reveals IKEA Canada acquired Task Rabbit so Task Rabbit = IKEA although “customer service” staff try to tell you otherwise). Google search also reveals Task Rabbit had data breach! Read their privacy policy and terms and conditions for dealing with YOUR personal information and think twice if you want anything to do with Task Rabbit! In my case their online platform allowed me to enter all of my personal information including credit card and code in back only to have the site link get stuck as I try to confirm and move to next step to connect to assembler! I checked with my credit card company and they said TaskR did apparently call to verify my credit card billing address — so my personal info is in their hands somewhere even though they can’t complete my transaction! Learning this and then reading about their data breach — my advice to anyone would be read the terms for dealing with Task R very carefully and make sure you are ok with YOUR personal information being used his way! The minute you e yet information on the Task R platform you will start receiving spam emails advertising their services — even if they take your credit card info and then don’t complete the transaction to do the job you got in touch for! IKEA Canada customer service (and I use that term loosely) agents rude and do a lot of doubletalk. Always dealing with a different agent on your file. Oh and delivery not on the date agreed to (after you wait all day for it). And a third party does IKEA deliveries too so they try to blame that on a separate company. As others have said WARNING to not purchase IKEA products that require delivery and or assembly! The experience involves you having to establish relationships and share your personal information with the delivery service and also Task R just to get one item delivered and assembled! Terrible customer service on the part of IKEA Canada! I see them in a whole new (bad) light! Buyer beware.”

Helpful Report

Posted 6 years ago

“Delivery did not occur on day it was scheduled — and at last hour advised shipment not on truck. Task Rabbit (IKEA’s new assembly partner) unable to process my assembly request — and I would advise everyone to read carefully and make sure you agree with how this Task Rabbit uses and shares your personal information! Customer service agents are rude and always a different one calls. You get nothing but a runaround after sales. Sad. I certainly will not be buying any products that need delivery or assembly from IKEA again.”

Helpful Report

Posted 6 years ago

“Buyer beware. IKEA's furniture assembly services offered by TaskRabbit are fraudulent. We purchased an IKEA daybed in March 2019 in New York and signed up for TaskRabbit assembly, via the IKEA website. The quoted price for the assembly was $85.50. When the assembly was completed, TaskRabbit charged us $479.69! TaskRabbit and IKEA should be ashamed of the fraudulent assembly services they offer.”

Helpful Report

Posted 6 years ago

“Bought a kitchen 3 years ago after 2.5 years the veneer has started coming off 3 doors. They sent someone out to have look but then didn't even have the decency to get back in touch. eventually went in to the shop to be told it was not there fault or problem. I've had to buy replacements. A company with your reputation and of your size could have replaced these for nothing and provided great customer service. Obviously not interested in the customer. I would advise anyone to avoid IKEA kitchens!”

Helpful Report

Posted 6 years ago

“They only deliver during regular business hours during the week which is problematic for working military families. Neither my husband or I could make the very broad 4-hour excepted time and asked a customer service agent to contact the driver to let he/she know to leave it at the front desk of our apartment buildings (which they already consented too.) The customer service agent called and called but the driver didn’t answer, so she left a voicemail and assured me this wouldn’t be an issue. Later in the day, I receive a voicemail (no call, just voicemail) that I missed my allotted (4-hour long) appointment time and that they would need to reschedule and I would need to re-pay the delivering fee. They later informed me that drivers can only deliver to the address registered, so why didn’t the customer service agent I spent over a half hour on the phone with that morning inform me of that policy? They also only deliver to my area on Thursday’s, which meant we would have to wait another week for our furniture. End of story, I received a refund and will just get my furniture elsewhere. Would not recommend IKEA or their customer service.”

Helpful Report

Posted 6 years ago

“Bad experience with the delivery service! We were provided a 4 hour window (12pm-4pm) and was told we would get a call 30 min prior to arrival. I called at 11:45am to get a more accurate arrival time- was told 1:25pm and confirmed that I was going to get a call 30 min prior to arrival. Well driver never called and arrived at 1pm so he basically just left never bothered to call us. I spent 45 min on the phone trying to resolve the issue, but of course it wasn't. We had to reschedule another delivery date. Ikea should consider their delivery options. Great way to tarnish your relationship.”

Helpful Report

Posted 6 years ago

“Our Ikea furniture delivery was scheduled for 27/04/19 between 9-1pm. When I bought the furnitures in Ikea the cashier who helped us said there were altogether 38 pieces & we should watch & count on the day its delivered. Two delivery people came around 11:30 am & delivered 35 pieces. I kept telling them that they should have delivered 38 pieces according to the bill. Those two men started arguing with me saying the ikea cashiers always make mistakes. It should be 35 pieces & that I should sign the paper saying I received all the pieces correctly that was given to them. Half hour after the ikea delivery guys left, another ikea delivery person called & said that he had 2 pieces from ikea that we bought & needs to be delivered. I mentioned to this 2nd delivery person that I had mentioned to the earlier delivery men about missing pieces & they disagreed & didn’t admit a mistake. 4 hrs after the second delivery from ikea the concierge security person from our condo building said that somebody had found an ikea box in the service elevator & it had our name in it. How irresponsible these delivery people & the company are. Way before it was so much better when ikea had their own delivery service & assembly service. Now if you want ikea furniture to be assembled then you have to hire Task Rabbit through ikea & their service is expensive & not completely reliable. I am loosing all my interest to buy any large items or even any items at all from ikea. Thank God! If that lost package wasn’t returned to us then we would not have one furniture completely build within the expected time. Please read this post & think twice. We had major problem with ikea missing furniture that we paid for. Higher authorities were not easily available.”

Helpful Report

Posted 6 years ago

“Bought a Pinnig Halltree (black metal - $89.95). Best "build it yourself" product I have ever bought (I'm 71 - built lots of bikes and furniture in my time). All parts very robust and high quality. Instructions clear and accurate (even though wordless!) Finished product is extremely stable and I'm so glad I didn't opt for some cheaper ones at Walmart or Amazon. Bench very sturdy - and I'm no lightweight at 250+”

Helpful Report

Posted 6 years ago

“I ordered almost 3000$ furniture and it suppose to deliver on 24th 9 to 1pm. They failed to deliver and didn't inform about delay. I call them and reschedule the delivery today 25th April 2019 at 9 to 1pm. They failed to deliver within the time. I took two days day off for receiving goods. I call them to cancel the order and they said it's already cancelled. I said who cancel the order, they said they don't know. What a surprising support. I never expect such act from IKEA where there fame is touch the sky.”

Helpful Report

Posted 6 years ago

Ikea is rated 1.5 based on 1,627 reviews