Ikea Reviews

Name: Ikea
Rating: 1.51

1.5 Rating 1,649 Reviews

11 %

of reviewers recommend Ikea

Company Reviews

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Metrics

1.5

Based on 1,649 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Ikea 1 star review on 13th September 2025

Maya Luna

Mily

"\u00a3425 lost due to thieving delivery company ikea contracts\r\nHonestly, take into consideration the reviews before purchasing from IKEA ever again.\r\n\r\nI never thought to look at the reviews, As I always considered IKEA a good company\u2026.. but after my recent experience, I will never Purchase another item from IKEA.\r\n\r\nWe had wardrobes delivered by third-party company on behalf of IKEA, The company unit movements in the UK south west , Came into our home and broke our radiator due to an accident where boxes were dropped\u2026. At the time I was only given a phone number to contact and I was told by an employee of them to get my own plumber out and send them the invoice and they would pay for the damages they Caused, However, when I attempted to get my money back the company Absolutely refused to acknowledge any requests, Firstly, they accepted blame, And said they knew what happened. But then very quickly backtrack and said they weren\u2019t gonna do anything to help as we got our own plumber and they were not gonna pay for it because we were meant to use theirs\u2026. After a week of back-and-forth with this company over whether or not we would get our money back for the services of the plumber we used based on the information that we were given by them, We contacted IKEA again on the matter, And were told that they stand by this company 100% and agree with them and that we\u2019re out of luck with our \u00a3425 that we had to spend in order to heat our house for our one-year-old child\u2026. I find it absolutely disgusting that a company that swears it\u2019s dedicated to its customers. is so proudly willing to stand behind one of their partners who is clearly in the wrong\u2026. I am absolutely disgusted with the behaviour of not only the companies they deal with but the customer service representative I\u2019ve been in contact with that is directly linked to IKEA\u2026 I know this review is long winded but I really do hope you take it into consideration before purchasing anything for delivery from IKEA\u2026."

Ikea 1 star review on 11th December 2024

Megan Gregory

Ikea 1 star review on 13th December 2023

Costa Fedorov

Ikea 5 star review on 26th September 2023

Crossrail Cottage

Anonymous

Anonymous // 01/01/2019

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“Just spent £110 yesterday (Leeds store) on an Utrusta shelf unit only to find it’s been used before Pre marked holes had clearly had screws in before the rail supports were in place and there was damage and marking on the shelf. Seriously £110 for a second hand shelf bought in good faith as new 😡 It’s shaming totally shaming”

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Posted 6 years ago

“I just spent £110 on a utrusta shelf unit, brought from Leeds store yesterday, only to find it’s been used before Pre marked holes have had screws in the supports for the rail were already in place and the edge of the shelf had wear and damage !!😡 Seriously £110 for a second hand shelf, bought in good faith as new. Ikea it’s shaming totally shaming 😡😡”

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Posted 6 years ago

“Ikea has a reasonable priced furniture that are beautiful, functional and the quality is good for price. Their delivery service is great. They delivered on time and the delivery guys were very nice. The only issues I have with Ikea is that many times what I needed was out of stock and that shows the high demand for their products.”

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Posted 6 years ago

“I ordered bunk beds received them ok only to find out months later the wood was infested with bugs now my home is infested and perfectly good furniture had to be thrown and spent hundreds of pounds replacing everything and treating the whole home.”

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Posted 6 years ago

“Horrible delivery service. Scheduled two times and both times they didn’t show with no explanation and not even an apology. Never again. Purchase elsewhere.”

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Posted 6 years ago

“This is the worst experience I've had with Ikea Delivery service. I purchased four items for delivery and only received two. But the delivery guy and Ikea customer service only contact once for rescheduling another delivery for my missing pieces, but after that, no update, and I never received them at all! Such a terrible delivery and customer service!”

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Posted 6 years ago

“Ordered from wedding registry and item still showing as still wanted ( 5 days later)...customer service could not change it to already purchased. Mailbox for registry department was full - this is no way to run a business-should have shown as purchased the day of.”

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Posted 6 years ago

“Today I traveled 45 miles to return my mattress I struggled to get it in the car went in to store and asked for help to get it out of the car as the young man was taking it out it came open I was trying to help him unfortunately I hade my customer service ticket and my recite in my hand as I tried to grab it I lost both my ticket and recite I went back in store to be told we can not help you if you have no recite even if your item is faulty so a long trip for nothing that didn't even won't to look at my item I allways thought IKEA hade a good customer service boy was I wrong even though my item was faulty I hade just drove 45 miles to bring it back the lad had tried and I tried to grab it and happend to lose my recite never mind nothing we can do relley good customer service guys”

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Posted 6 years ago

“Absolute garbage in every way! From the product itself to the delivery company to the customer service that you get if you tried to call. This company ruined the whole industry by coming up with the deceptive concept that it's cheap because you put it together yourself. They saved millions of dollars by getting rid of their assembly lines, firing thousands of workers around the world who worked on those lines, making us assemble it ourselves and then charge you the same money they would if it was already assembled. Now, everybody is doing the same and every company around the world is doing the same with almost all products. Next thing, car manufactures will tell you to put the car together yourself so it would be "cheaper for you"!”

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Posted 6 years ago

“DO NOT even think of buying a DELAKTIG chaise longue because I very much doubt you will get it put together. The screw holes in the metal frame do not line up - I've been sent two frames and both had the same issues. Then you have to disassemble what you have managed to build and repackage the whole thing before they'll collect it. The STOCKHOLM sideboard has impossible/faulty? hinges and the doors keep falling off! I've put together loads of IKEA furniture and I know it's cheap but quality seems terrible now. Avoid the frustration and hours waiting for re-deliveries and returns - don't do it!”

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Posted 6 years ago

“OK, you would think that Sweden would be more strict with they store anywhere in the world, right ? Well, they need to be more strict in their store in Schaumburg, IL. That place is a mess. First, lines are long at the register. They have million lanes and only 3 are working .Second, I bought a lamp that didn't work. I was trying to exchange it and I had to wait in the long ass line so the rude cashier can tell me that I have to purchase the damn thing again and then go to the other place and wait AGAIN in order to get my money back for the broken one. Who does that ???It supposed to be convenient to the customer and needless to say that there was NO SIGNS that you can't exchange at the long ass long line at the register.Fine, I go to the return department which was obviously dragging, so I finally get in line to the next moody "customer representative" with the attitude that told me again that I cannot just bring the NON FUNCTIONAL lamp and just exchange it for the functional. After all the drama, I come home and the new lamp is not working again. Can you believe it ? This place is going to hell.”

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Posted 6 years ago

“I have been waiting 12 days for a product that I have paid for. Your call centre staff have repeatedly informed me that I am unable to get this product because they are having difficulty verifying that I haven’t received it and cannot contact the store in Halifax to get my order delivered in a timely fashion. I am VERY upset!!! Yesterday I received a product via FedEx to replace a damaged piece of a product already received. It was the wrong piece!! If you can send me the wrong piece that quickly, you can send me the right piece that quickly!”

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Posted 6 years ago

“Did not received shipment on scheduled day. Customer service was useless and refused to refund the very pricey delivery fee we paid and refused to try to get it rescheduled for that day. Very bad experience, will never use ikea online again.”

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Posted 6 years ago

“I paid an expensive amount of money for a delivery at home. Ikea was supposed to deliver on last Friday and we are Tuesday afternoon and I have no news of my delivery. I tried to call them a few time 5At leat 40 min spent) and nobody is answering. The customer service is pretty bad”

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Posted 6 years ago

“If I could leave negative stars I would. I go to Ikea to buy all my plants normally because of the “low” prices. I got up the register to buy 2 plants, one of which I have bought on two other occasions already. We ring out and they tell me it’s 35 each. I was shocked as there wasn’t a single sign that said 35 in front of the plants to begin with. Yes, I understand customers move things and they are not always where they are suppose to be but there was about 30 plants mixed in with another kind of plant. I thought one of the plants I was buying was 15 which is exactly what I paid 4 weeks ago and the other 25 as the two other signs stated. Of course I asked for a manager... the manager came up and of course had to wait for another manager who then finally got to me about 15 minutes later. Neither of these managers have ever heard of the phrases “the customers always right” or “take care of the customer”. Instead I was accused of lying and felt like I was being interrogated. I simply wanted to let them know that there wasn’t a single sign that said 35 dollars. You would assume the signs in front of the plants are the price of ALL the plants that were there. Ok, maybe I should of been a little smarter about matching the sticker from the pot to the sign but half the time you can’t read half the stuff on the sticker and to be honest I wouldn’t have even written this review if it wasn’t for the way they were talking to me as if I’m stupid and being way out of line. I also asked the guy to walk over to the plants with me in which he refused too. I am also still really confused why one of plants almost doubled in price from the last two times I came.”

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Posted 6 years ago

“First time placing an order with Ikea and am very very impressed. Process was really simple and easy and my order has just been speedily received - on a Sunday. Also very pleased with my items ordered. Will definitely use your order service again and will highly recommend to friends and family. Many thanks.”

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Posted 6 years ago

“Purchased online some stuff. DPD (ikea delivery service) delivered to wrong address. Now ikea customer service is not helping at all. Says have to deal with DPD. Been 4 days I am trying to get my parcel and nobody is helping. Very terrible service.”

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Posted 6 years ago

“I had an awful experience leaving me feeling ripped off and with an ill fitting wardrobe. If I could give zero stars I would.”

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Posted 6 years ago

“I ordered 2 identical bookcases to match. Ordered at the same time from the same place. However one ended up in Manchester, the other in Exeter. And I'm expected to pay for the delivery. Don't use these clowns. Nothing good comes from Scandinavia, not even ABBA, they're over-rated!”

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Posted 6 years ago

“I'm a builder and have installed several of their kitchens. This previous experience is awful and still ongoing. Plus, their customer service is sooo messed up! It was delivered to my billing address not the delivery address! So they closed the cargo door and left. WITH MY CUSTOMERS KITCHEN!!! Think twice! Very disappointed. Previous experiences good (ok). This one has cost me HOURS!!! See what happens tomorrow when they supposedly are delivering it to the correct address.”

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Posted 6 years ago

Ikea is rated 1.5 based on 1,649 reviews