Name: I Love Linen
Address: 11/14 Rothcote Crt, Burleigh Heads, 11/14 Rothcote Crt, Burleigh Heads, Queensland
Rating: 4.90

“Excellent customer service and communication on delays to orders. Because of the delay, the customer service reps went above and beyond by adding a free pillow case to my order! Thank you I love linen staff, and I can't wait for my order to come so I can enjoy my sheetset!”

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Posted 4 years ago

Hello, Thanks so much for taking the time to leave your 5 star review! We love hearing about our customers' positive experiences. Our customer care team will also be so pleased to hear of your satisfaction with their service! We can't wait for you to receive your order! Kindest, The I Love Linen Team

Posted 4 years ago

“Great service from I Love Linen. Fast delivery, a beautiful product that is high quality and sustainably packaged. I'll be shopping here again.”

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Posted 4 years ago

Hello, Thanks so much for taking the time to leave your 5 star review! We love hearing about our customers' positive experiences and are delighted to hear how much you're loving your new linen! Our customer care team will also be so pleased to hear of your satisfaction with their service! Enjoy your lush new linen! Kindest, The I Love Linen Team

Posted 4 years ago

“I do really love the beige gingham! I think it’s fresh, classic, not girly or boyish, and textural that works both in summer and winter. I didn’t realise the quilt cover had the ties at the bottom instead of buttons which is a win (I only had one other cover like it) I like that detail. Came beautifully packaged too. Samantha”

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Posted 4 years ago

Hello, We're so happy to hear how much you're loving your new linen! Thank you so much for taking the time to leave us your review! We really appreciate the time taken to share your positive experience with us! Warmest, I Love Linen Team

Posted 4 years ago

“I am very fussy when it comes to my bedding, I am so happy with the purchases I have made! I will be buying more for sure !! Big fan”

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Posted 4 years ago

Hello, We're so pleased to hear how much you're loving your new linen! Thank you so much for taking the time to leave us your 5 star review! We really appreciate the time taken to share your positive experience with us! Enjoy! Kindest, I Love Linen Team

Posted 4 years ago

“Absolutely incredible service and such beautiful packaging.”

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Posted 4 years ago

Hello, Thanks for another positive review! We really appreciate the time you've taken to reach out! Have an amazing day! Kindest, The I Love Linen Team

Posted 4 years ago

“This bedding is stunning, looks fab, feels fab…!!!”

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Posted 4 years ago

Hello, Thanks for another positive review! We really appreciate the time you've taken to reach out! Have an amazing day! Kindest, The I Love Linen Team

Posted 4 years ago

“I love your products, the quality is there and I have been enjoying your bedsheets selection since 2016 - That's why my last order experience with I Love Linen was so disappointing. I ordered an entirely new bed set in the Ochre (which we love) I also ordered some new White King Pillow Cases and a new Warm Grey Fitted Sheet (to go with our existing sets). I was told that the white pillowcases were currently out of stock but I could have the remaining items shipped. Only the ochre bed set arrived. I've now been informed a month after my original order that the Warm Grey Fitted Sheet has been discontinued - I was given an option to pick another item or request a refund. I saw on your website that there were still 50cm versions of the fitted sheets available (my order was for the 40cm) - I requested the 50cm Version for the sheet but was told it would cost an extra $30 with no discount, even though there has been a delay on these items. I've now requested a full refund on all the remaining items (which for some reason will take another 10 days) I'm very disappointed that you have discontinued the warm grey fitted sheet range and that you couldn't offer any kind of discount considering the time and inconvenience caused. I was a very happy customer up until this order and I don't think I will be using I love linen again.”

Helpful Report

Posted 4 years ago

Hello Jacob, Thanks for taking the time to share your recent experience. We are sorry to hear of your disappointment with your fitted sheet being oversold and the delay caused in notifying you of this issue. I can completely understand your frustrations with this and also being advised the Warm Grey colorway has been discontinued. Our team offered a replacement fitted sheet in the 40cm in another available color and advised a larger depth would cause sizing issues due to your previous order history of King 40cm sheets. I can see we actioned your request to cancel and refund this order which our accounts team was advised to do so immediately. We do like to note that while we process this straight away it can take up to 10 business days to process back onto your account. I hope this provides a little clarity, please feel free to reach out to us via email at help@ilovelinen.com.au where we will be more than happy to address any further concerns. Kindest Regards, Sammy Customer Care Manager

Posted 4 years ago

“I’ve had my eye on this sheet set for a verrrrryy long time.. I finally bit the bullet and ordered them, and they are an absolute dream, well they give me better dreams! Now I have sheet sets for my kids in my basket.. won’t take me as long to order this time!”

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Posted 4 years ago

Hello, Thanks for another positive review! We really appreciate the time you've taken to reach out! Have an amazing day! Kindest, The I Love Linen Team

Posted 4 years ago

“The best linen I have ever purchased by far and the customer service is faultless. Could not recommend highly enough! A forever customer x”

Helpful Report

Posted 4 years ago

Hello, Thanks so much for taking the time to leave your 5 star review! We love hearing about our customers' positive experiences and are delighted to hear how much you're loving your new linen! Our customer care team will also be so pleased to hear of your satisfaction with their service! Enjoy your lush new linen! Kindest, The I Love Linen Team

Posted 4 years ago

“The most comfy and good quality bed linen I’ve purchased!!”

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Posted 4 years ago

Hello, Thank you so much for your 5- Star review! We hope you're enjoying your luxe new linen! Kindest, The I Love Linen Team

Posted 4 years ago

“Perfect every time. I was so excited to receive this parcel and it did not disappoint. Very good quality linen for our new bed, and colours are true to photos.”

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Posted 4 years ago

Hello, We're so pleased to hear how much you're loving your new linen! Thank you so much for taking the time to leave us your 5 star review! We really appreciate the time taken to share your positive experience with us! Enjoy! Kindest, I Love Linen Team

Posted 4 years ago

“These days you expect a business to not only have a great product but also to provide a great service. I love linen might have good products (I can’t tell anything about their quality as I am waiting for my parcel to arrive and it’s been forever) but provide minimal to zero customer service. Too lazy to investigate the delayed status with Australia Post and ask their customers to do so instead. I understand that you are small family business - that just means you have to try harder in serving your customers. 1 star for a terrible service and won’t be back even though the products are great.”

Helpful Report

Posted 4 years ago

Hi Aleksandra, Sorry to hear about your recent experience, we do apologize for your frustrations concerning this matter and do understand how the process of dealing with Australia Post can appear to not be very customer-focused. Your order was shipped by us 3 business days after you placed the order with your selected Standard shipping which Australia Post says can take between 2 and 8 business days. We can only track it in the same way you can, as you saw, with the link we sent through, Australia Post had indicated it was delayed at their end and if it hasn't arrived by Monday 23 May to get in contact with them so they could investigate. As soon as this extends beyond the allotted time a case can be lodged and then as mentioned once you have authorized us on the case we will gladly pursue this further and work with you for a resolution. Again we do apologize that this process can be difficult and the delay frustrating, as your order was placed with us at I Love Linen it does reflect poorly on us and not the carrier which we accept. I hope this provides a little clarity, please feel free to reach out to us via email at help@ilovelinen.com.au where we will be more than happy to address any further concerns. Kindest Regards, Sammy Customer Care Manager

Posted 4 years ago

“I love my linen sheets going through menopause l found these sheets the best”

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Posted 4 years ago

Hello, Thank you so much for your positive review! We're so glad to read of your experience and hope you're enjoying your luxe new linen! Kindest, The I Love Linen Team

Posted 4 years ago

“My new quilt cover and pilow cases in the milk/grey stripe are just absolutely gorgeous. Not only do they look fabulous, they also feel incredibly soft and luxurious to sleep in. I have a set from Bed Threads too and now I wish I'd got both from I love Linen! The quality, look and feel are second to none.”

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Posted 4 years ago

Hello, We are so pleased to hear how much you are loving your new lush linen! It really means the world to us to know how satisfied our customers are with their purchases! Thank you for taking the time to leave a 5 star review, and we hope you have a lovely day! Warmest, I Love Linen Team

Posted 4 years ago

“Such amazing quality and the colour is bang-on amazing!”

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Posted 4 years ago

Hello, Thank you so much for your 5- Star review! We hope you're enjoying your luxe new linen! Kindest, The I Love Linen Team

Posted 4 years ago

“Extremely happy with my curtains and pillowcases. A quality and beautiful feel to the fabric. Highly recommended and I am going to order more!”

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Posted 4 years ago

Hello, We're so pleased to hear how much you're loving your new linen! Thank you so much for taking the time to leave us your 5 star review! We really appreciate the time taken to share your positive experience with us! Enjoy! Kindest, I Love Linen Team

Posted 4 years ago

“Absolutely perfect French Linen pillow cases and quilt cover. The neutral colour is exactly what we were searching for to create the perfect calming oasis and the price point was fantastic. We adore the tie feature used to close the quilt instead of simple buttons.”

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Posted 4 years ago

Hello, We're so pleased to hear how much you're loving your new linen! Thank you so much for taking the time to leave us your 5 star review! We really appreciate the time taken to share your positive experience with us! Enjoy! Kindest, I Love Linen Team

Posted 4 years ago

“Excellent webisite, quality bedding, prompt delivery”

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Posted 4 years ago

Hello, Thank you so much for your 5- Star review! We hope you're enjoying your luxe new linen! Kindest, The I Love Linen Team

Posted 4 years ago

“The Linen is weighted and of beautiful quality - We are currently building and living in the build so to have these luxurious yet homely drapes providing privacy for us is just so wonderful. I Love Linen shipped it to us so quickly and it was unexpected yet so appreciated :) I couldn't recommend these curtains more!”

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Posted 4 years ago

Hello, Thank you so much for your 5- Star review! We hope you're enjoying your luxe new linen! Kindest, The I Love Linen Team

Posted 4 years ago

“Simply - beautiful.”

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Posted 4 years ago

Hello, Thank you so much for your positive review! We're so glad to read of your experience and hope you're enjoying your luxe new linen! Kindest, The I Love Linen Team

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour

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