“I purchase items through SHEIN all the time and never had a problem until they used imile for delivery and my packages never showed up, it’s been 2 months now by the way. I tried calling their customer service number and it’s out of service or it says it’s busy. I sent emails and never got a response back. I even went as far as tweeting them to ask where my packages are and still no one responded. I had to cancel my order, good thing I had a refund through SHEIN. imile sucks big time. I can’t believe SHEIN has been doing business with imile for over 4 years losing money with all the refunds because packages never show up. SHEIN, please do better and ditch imile.”
“Absolutely atrocious, dishonest and pathetic. They delivered my parcel to the wrong address, then couldn't find it and just lied through their teeth about it
. NEVER US THUS COMPANY!”
“This is the worst courier company in UAE . No one is serious in this company . From the drivers to the ones responsible for carrying out the day to day operations . It baffles me how so many brands have partnered with this courier company as it provides the worst service ever. If you are buying from any of the brands that have partnered with Imile , and you intend to gift it to your loved ones , be assure that Imile will take 1-2 weeks to deliver your order . It looks like the company is not professional in any way . A complete embarassment it is from the head to the toe .”
“The delivery is taking way longer than expected, I just received an email saying that they made a failed attempt of delivery when I’ve been home for 2 days…
Doesn’t make any sense….
Worst delivery company ever tbh”
“They didn't knock on the door or even attempt to leave the package on my property, I have been home every day and they never knocked on the door. The package was left on the street not even on my property and it must've been stolen. They took a picture apparently when it was delivered and it was supposed to be 11:30am yet in this picture it's completely dark outside and definitely was not delivered at that time they say. Terrible delivery service, they should be forced to cover the costs of my stolen package. Amazon terms and services say it must be left in a secure location and if unable to contact owner they will attempt 3 times to deliver it again. They've broken their own terms of services, i've lost $100 and a package which has been stolen due to this terrible delivery service. Here's a tip, next time if you have to actually leave the package it's not so hard to actually walk onto the property or leave it at the front door because on the street outside the fence is unacceptable that's not even a secure location or on my property. How can that be considered delivered to address if it's not on my property?”
“How can I give negative review ? Disrespectful employees , they come
Suddenly and not ready to wait for 2 min and even told me
I don’t have time to wait for you full
Day
??????????”
“Horrible service and policies. Apparently, delivery was attempted ONE time, but I received no call and nobody came to my home. The package was returned to sender before I was even notified there was a delivery issue. I contacted customer service a week before and was told to be tiene, my package was waiting to be delivered. Then, out of nowhere, it was returned with 0 attempts made. Scum. They deserve 0 stars they were so incompetent and awful.”
“This is the second time i am using imile and both time very disappointed service. Their delivery service is pathetic. Lazy and irresponsible executives. Doesn’t come eventhough we call them several times. They won’t even pick your call. Thinking about legal action against IMILE.”
“Contacted this companies email twice, nothing yet, tried to track my package, it's said "out for delivery and will reach you shortly" Since 8:30am yesterday morning. It's now 1:35pm the following day and I've still not received my package, nor gotten an email response, and nothing on the tracking site has been updated to reflect that at all. Really upset with the way this is currently being handled. Terrified this package, which is really important, has been lost or stolen. I can't afford to order a new one if it is.”
“Imile you are the worst delivery service at all times, Shein is going to loose customers because of your service. VERY!!! VERY!!! BAD and UNPROFESSIONAL, don't respond to emails or calls 😡😡😡😡”
“The worst delivery service of all time, they schedule and cancel orders by themselves without getting back to their customers. The moment Shein and other e-commerce companies started working with them things went south in terms of delivery, I can’t stress how bad and unprofessional they are”
“Imile, drives are not trained and ill mannered. Seller agreed to deliver us an urgent package but I- mike driver lied to us and rather than delivered by the package on time Saturday evening escaped for his early weekend. We kept trying but he blocked our contact number .”
“Very unprofessional, they don’t answer to calls or email, I’ve been trying to contact them since last because it shows that my package has been failed to deliver, not a single answer. I’d rather stop buying from Shein than having to deal with this!”
“The worst delivery man Mr. nimat +966545530194 on today called him several times, either he cut the call or he say I'm coming.. I have taken the appointment today from customer service representative over phone... but doesn't benefitted... I mile has to take care the customers..”
“What a joke. This company has no clue what they are doing.
I get a WhatsApp Message from an iMile Number (Person) asking me to send my location. Well if they have my address on the package then easy to go to Google MAPS and type in the Address. The once the driver knows my location he informed me he was not the right person delivering in the area? The why did he have my package from the start?? Should have been given to a driver who is delivering in the area where I live. Absolutely NO Clue on how to run an organization dealing in logistics.”
“Very bad service, I fed up with your delivery boys…every time I want to fight with them, then only they will give my ordered items…plz Shein don’t use these kind of stupid company, don’t ruin your future….
I wondered, they are trying to delay our delivery…the delivery boys are very lazy and they are playing, they will not answer our call”
