“The most laidback company I have had to deal with ever. The staff are perhaps only trained to be courteous and apologetic. There is no communication between the carrier, driver and the customer. Itโs five days to date since I have been waiting for my order which has arrived in the country. Speaking to customer service is as good as speaking to a wall. - 30 May 2023, Sharjah.”
“I had very bad experience with this company in Riyadh Saudi Arabia. The costumer service number is not working and never be answered. The driver +966 56 874 0991 his mobile number name is Mahmoud Shein was very rude to me was shouting on me and was using the bed words also he refused to come to the location of my house. We complained to Hight office in Dubai but still no actions.”
“I had very bad experience with this company in Riyadh Saudi Arabia. The costumer service number is not working and never be answered. The driver +966 56 874 0991 his mobile number name is Mahmoud Shein was very rude to me was shouting on me and was using the bed words also he refused to come to the location of my house. We complained to Hight office in Dubai but still no actions.”
“worst delivery service ever!!!!!very arrogant drivers full of empty promises i have been patient with them tolerating their lies for 5 days and even now i still don't have my stuffs๐คฆ”
“The worst delivery drivers Iโve encountered. They will ask you to send your location then they will not come to deliver the order. Even if you call them, they will not answer. Delivery was supposed to be Friday they did not come,Saturday they make arrangement for delivery again but still they didnโt come. Hopefully today Sunday I can receive my order”
“Unprofessional, Rude, Unresponsive, & Fraudelent delivery driver
Same with the other reviews, they are really unprofessional especially to all drivers who assigned on my order(parcel). 6 delivery man attempt to deliver my order, but all were failed, because they never contact me through calls, just only receiving a notice from the whatsApp that says my order was ''Out of delivery and you will shortly reach you", but unfortunately they never reach me out, I'm the one who made an effort to contact them about the delivery. The most part of worst experience with them, saying " Just wait and I will come to you location! Just an hour or 2 hours". I have been waiting for so long, hope for nothing, being stress contacting the rude delivery boy.
In a reporting system or tracking system monitoring, all reason for delay or reason why not receiving the order are not true, Its big big lie, fraud, manipulation, trick both seller and receiver. Shame on them. Not really recommended. You owe an apology to me. My order#6030623911298.
Its obviously seems that you don't want to deliver my order because of location? Ridiculous! its been 2 weeks of arranging and changing my location without my knowledge! Creating fake/ not real reason to cover or hide only your negligence and fraudulence actions. Just trying trick us. Unbelievable! My first time on my life.”
“Just want to share my worst experience with iMile delivery services. They have unresponsive and rude delivery guy. They will not contact you through call about your order. The most part that I really hateful, they trying to make you stupid/fooled. Monitoring report in tracking system is totally Big lie, not true. They just making more excuses to make your delivery delay. Why doing that? Because of your location might be favorable with them. Exactly, they will not deliver your order once you exceed from their limit of their travel, which ridiculous because the system says delivery out meaning delivery was probably prepared but in reality it wasn't. Big lie. They need to be straight from the start if they can't accept those location rather trying to make delivery but they can't. That's a big big fooled to other customer.”
“Absolutely the worst. I am in Riyadh, KSA, and have a shipment stuck in the same city since the 6th of Jan with failed delivery after delivery with a courier who LIES about attempting to contact me. I contact customer service and they've barely been any helpful, giving me an unregistered number to contact the courier at which DOES NOT WORK.
I wish I could rate them less than one star -- completely unprofessional and honestly should stop handling people's shipments.”
“Worst customer service!!!! I got a notification that my package from Shein was on the way at 12 PM and the driver contacted me at 2 PM asking for my location! I have contacted him several times and he keeps telling me that he will come later! It is now 9 PM and he is still telling me he will come later!!! This is not a Disco!! This is a home we don't want strangers knocking on our door at midnight!! I live in Bahrain BTW. I don't know if Shein would consider changing the delivery company they deal with but I will write to them anyways.”
“I wish i can rate it 0 or even in minus.. the customer service is so bad. They literally sleep while u are talking to them. The delivery drivers are so rude and unprofessional. Even if you complain, they act like we don't care.
Very terrible experience”
“They did not contact me and on Shein app it is mentioned that i am the one who did not pick up the phone, then my shipment was returned to the shipper
I really hate this company”
“WORST EXPERIENCE IN SUPPORT SYSTEM
REFUND IS NOT INITIATED MORE ALMOST A MONTH
EVEN AFTER REQUESTING NOTHING WORKS WITH THESE PEOPLE
SHIPMENT ID 609022669261”
“In my 36 years of working with delivery company's, this is by far the worst ever.
Driver can't follow simple directions to find a location, just send a message that he will come later again and then they returned the package to the sender.
Utterly useless.”
“I just received my orders but I have complaints the sizes are too big and some small please I need to return it back and please can I change the order”
“This company needs to be reported to the appropriate authorities. I'm shocked but not surprised. living in a town where there's no respect for business and people. My order got sent back because these people didn't have the time and concern to deliver the package. The sad part is they make excuses
and lie on the customer that customer wanted to change location or was unreachable. I don't even understand how they have a 1 star rating. Should be zero”
