“Ordered a tv from carrefour online and this co delivery guy left the tv outside my villa at the hot concrete and left. Didnt even kept it straight. It was kept vertically. Very bad ecperience. When i discuss this with the drivet, he was mocking. Rude and unprofessional behaviour. Felt like slapping him hard after the conversation.”
“one of the worst courier service providers in the UAE While investigating the firm, I discovered that the CEO was named one of the top five women driving Middle Eastern IT companies by Forbes.
It amazes me how someone can become a top 5 IT brand in the area with such a terrible mobile app!
Customers are treated poorly because the corporation has no ethics. Customer service has reached rock bottom. They never call for clarification, but claim to have made a call that was not returned.
The Whatsapp bot is not linked to core data and is never updated.
Retailers that collaborate with them may be certain that they will lose a significant percentage of consumers since they will never get their deliveries on time.”
“worst of all worsts....
i have been getting several deliveries with the same address from their 1 supplier here at UAE and so far i got delivery with the schedule day and it went so smooth! BRAVO for delivery whose name is FASALUDHEEN HASSAN - i never faced any problem with his delivery.
but with same address, other deliveries are delayed and when it is delayed they will make you lot of problem, other delivery guy will ask you lot that i need to be there to receive the item. ever since my i am just asking them to place outside my door since it is already payed. same address, with same courier company but different delivery person. please improve this as you are not getting good feedbacks also from customers, i really don't know why Carrefour trusted your service, maybe you are charging less. but to be fair, we need fair delivery.”
“Worst courier copmany I have ever seen on this EARTH!! your really terrible at all levels .
Bad in customer service , after sales , tracking even delivery which is your main and only task to DO!!!
Every time I found out that you gonna be delivering me any order for any store I knew it for sure troubles and headache will start immediately .
I have an order now it's been available at your WH since 9th 9f May !!! No calling, texting or delivery scheduling with ME .
who u are waiting here !!! YOU destroyed the every thing as this order expected to be available long time ago .”
“The delivery man texted me that he is outside and i should hurry.when i went down, i asked him why he’s rushing me, he said stop talking and just pay 🤬.then he said you want your parcel or no😡 i said no more because he was very rude.why do imile employ arrogant very rude staff????”
“Worst Delivery Company Ever!!!! I've been calling them to prioritize my package because im going to need it on my photoshoot. But instead of delivering it today, they moved it to be deliver tomorrow. It seems that the customer service doesnt know what they're doing! The delivery guys doesnt want to deliver because they are far from my location and he still have a lot of deliveries to be made. By the way, my order is 5 days late already! This made me think of not ordering with shein anymore because they are paired with this shipping company. Worst delivery company ever existed!!!!!! 6041522980406”
“تقدمت بشكوى للشركة والى الان لم يتم التواصل معي وحل مشكلتي وخدمة العملاء في اجازه ماخذه الشركه السيئه!؟!؟ طلبي من شي ان رقمه6042622198347 منذ ٥ ايام عندكم والى الان لم استلمه لماذا لايوجد رقم الموظف حتى يتم المتابعه معه ا
ريد طلب العيد اليوم
Verrrrry bbbbaaaaaaaadddd”
“Terrible experience, very unprofessional, no response whatsoever and way to contact a human being, and if you are lucky and find someone to talk to, he or she does absolutely nothing.
My delivery arrived from the source and was kept at their store for 3 days before sending it out for delivery, the first delivery boy didn’t deliver it and when I contacted him he wrote to me that he is busy and my location will waste his time while my location is very central and easy to reach, and when I told him I will complain he wrote back that he doesn’t care and good luck for me with my complain, I managed to call the company the next day and complained, they apologized with no action taken and rescheduled my delivery to the next day (total of 6 days waiting), and the next day another delivery boy contacted me and also by the end of the day he called me saying he will not be able to come and the delivery will be rescheduled. Unbelievably rude, stupid, unprofessional, unresponsive, I don’t believe the way they operate, they should be out of the market.”
“The worst customer service I have ever received it in uae not professional at all from the call Center to the drivers ( attitude - unprofessional - careless about receiving the orders or not ) even if you complain to the customer service 100 times the same thing nothing will be changed ( Learn from Aramex ) no uniform no mask and all the rudeness very bad”
“Where is my order why takes 1month Imile Delivery Services very bad next time I will never choose and recommend to anyone very bad Services when I call driver he is very rude he said complain to his ventor they're working under ABID Express very very bad”
“I must say that I'm more than disappointed in your company, your driver called me for delivery and abused me, on top of that gave false information that I canceled my order from shein.”
“The worst ever courier that I have seen it. Carrefour will definitely loose their loyal customers due to them. I have sent email to Carrefour regarding it.”
“This is the worst delivery experience I faced the order was out for delivery more than 12 hours and the courier reached me around 11 pm which was very late.. I hope that shein will not deal with them again”
“Imile delivery company is a scam. Their online scheduling platform has only limited amout of areas so if you are living somewhere else (like me) you will not be able to get your items. You can call them and complaint but noone cares”
“The worst delivery company i ever encountered.to think that they were holding my delivery for 5days and yet when i received it, it is already opened. Plus their two delivery men are having bad attitude.”
“The worst ever i prefer Aramex compared to this ridiculous company. Shein needs to drop them soon otherwise they will loose business. They will mention that the package is out for delivery when you try to track it but you will wait days to end and they are so rude and incompetent THE WORST!!! im still waiting for my delivery that was suppose to be delivered days ago! i called, sent emails tried scheduling for it to just be dropped anytime but still :-(”
