“If ypu can never send anything with them! They have the very worst ever following package system ever!!! and Its impossible tho talk to a human!! They dont answer any emails o IG messages what so ever! the follow up is the worst!”
“Two iMile delivery men refused to send my parcel at my doorstep. They requested me to pick up from them at the main gate which needed me to drive to there. They tell lies about security guard at my compound did not let them come in whereas I already call the security to let them in. The security does not even seeing them at the gate. So I assumed they tell lies and afraid to get check. Illegally do job probably. This has made me make my decision to stop online shopping because most online shops use iMile for delivery.”
“The worst company I dealt with. The reason the delivery agents are extremely rude, irresponsible, uncaring and poorly trained. I have the impression they recruit junkies and derilect guys that care less about the reputation of the company they work for.”
“The deliveryman entered my house without my consent and snatched the package from me! He left the package at my doorstep unattended without ringing the doorbell or knocking, he cannot speak properly, he called me 5 times but did not did not mention which delivery service and just took the package away after opened the door.
It seems iMile knowingly and in full consciousness hires poorly-experienced staff on low pay just to ensure higher profit without any regard to the customers or their safety. I have tried to call the delivery company several times but there are no people to talk to and they do not seem interested in addressing any customer concerns.
If you value your residential safety and mental health, please stay away from iMile and all their partners. If you really must purchase, I recommend insisting on another delivery service. The monetary prices for these items may be low, but the price we pay with our peace of mind is too high.”
“The delivery is always delayed. Tracked it on their site it says out for delivery already for 2 days. I tried to call and entered numerous times the tracking number but it says wrong tracking number. This is the worst courier company to have ever been operated.”
“I had very bad experience with this company in Amman, Jordan.
My order from SHEIN arrived from 10 days and no one contact me. I try to reach them on the call center and it's always close or busy.
The driver give empty promises to deliver the order and nothing. He was rude and arrogant. Then also close his phone.
Whats worse is that in the Imile webside is written that I'm the one who doesn't answer.
If you are from Jordan don't order SHEIN because you will never receive it.”
“The most laidback company I have had to deal with ever. The staff are perhaps only trained to be courteous and apologetic. There is no communication between the carrier, driver and the customer. Itโs five days to date since I have been waiting for my order which has arrived in the country. Speaking to customer service is as good as speaking to a wall. - 30 May 2023, Sharjah.”
“I had very bad experience with this company in Riyadh Saudi Arabia. The costumer service number is not working and never be answered. The driver +966 56 874 0991 his mobile number name is Mahmoud Shein was very rude to me was shouting on me and was using the bed words also he refused to come to the location of my house. We complained to Hight office in Dubai but still no actions.”
“I had very bad experience with this company in Riyadh Saudi Arabia. The costumer service number is not working and never be answered. The driver +966 56 874 0991 his mobile number name is Mahmoud Shein was very rude to me was shouting on me and was using the bed words also he refused to come to the location of my house. We complained to Hight office in Dubai but still no actions.”
“worst delivery service ever!!!!!very arrogant drivers full of empty promises i have been patient with them tolerating their lies for 5 days and even now i still don't have my stuffs๐คฆ”
“The worst delivery drivers Iโve encountered. They will ask you to send your location then they will not come to deliver the order. Even if you call them, they will not answer. Delivery was supposed to be Friday they did not come,Saturday they make arrangement for delivery again but still they didnโt come. Hopefully today Sunday I can receive my order”
“Unprofessional, Rude, Unresponsive, & Fraudelent delivery driver
Same with the other reviews, they are really unprofessional especially to all drivers who assigned on my order(parcel). 6 delivery man attempt to deliver my order, but all were failed, because they never contact me through calls, just only receiving a notice from the whatsApp that says my order was ''Out of delivery and you will shortly reach you", but unfortunately they never reach me out, I'm the one who made an effort to contact them about the delivery. The most part of worst experience with them, saying " Just wait and I will come to you location! Just an hour or 2 hours". I have been waiting for so long, hope for nothing, being stress contacting the rude delivery boy.
In a reporting system or tracking system monitoring, all reason for delay or reason why not receiving the order are not true, Its big big lie, fraud, manipulation, trick both seller and receiver. Shame on them. Not really recommended. You owe an apology to me. My order#6030623911298.
Its obviously seems that you don't want to deliver my order because of location? Ridiculous! its been 2 weeks of arranging and changing my location without my knowledge! Creating fake/ not real reason to cover or hide only your negligence and fraudulence actions. Just trying trick us. Unbelievable! My first time on my life.”
“Just want to share my worst experience with iMile delivery services. They have unresponsive and rude delivery guy. They will not contact you through call about your order. The most part that I really hateful, they trying to make you stupid/fooled. Monitoring report in tracking system is totally Big lie, not true. They just making more excuses to make your delivery delay. Why doing that? Because of your location might be favorable with them. Exactly, they will not deliver your order once you exceed from their limit of their travel, which ridiculous because the system says delivery out meaning delivery was probably prepared but in reality it wasn't. Big lie. They need to be straight from the start if they can't accept those location rather trying to make delivery but they can't. That's a big big fooled to other customer.”
“Absolutely the worst. I am in Riyadh, KSA, and have a shipment stuck in the same city since the 6th of Jan with failed delivery after delivery with a courier who LIES about attempting to contact me. I contact customer service and they've barely been any helpful, giving me an unregistered number to contact the courier at which DOES NOT WORK.
I wish I could rate them less than one star -- completely unprofessional and honestly should stop handling people's shipments.”
“Worst customer service!!!! I got a notification that my package from Shein was on the way at 12 PM and the driver contacted me at 2 PM asking for my location! I have contacted him several times and he keeps telling me that he will come later! It is now 9 PM and he is still telling me he will come later!!! This is not a Disco!! This is a home we don't want strangers knocking on our door at midnight!! I live in Bahrain BTW. I don't know if Shein would consider changing the delivery company they deal with but I will write to them anyways.”
