AFIA Insurance Brokerage Services LLC Reviews

Name: AFIA Insurance Brokerage Services LLC
Address: 27th Floor, Control Tower, Motor City, Dubai
Rating: 4.31

4.3 Rating 2,502 Reviews

84 %

of reviewers recommend AFIA Insurance Brokerage Services LLC

Company Reviews

Questions

Metrics

4.3

Based on 2,502 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 78%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0504274338

Email:

avinash@afia.ae

Location:

27th Floor, Control Tower, Motor City
Dubai
26423

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AFIA Insurance Brokerage Services LLC 1 star review on 11th June 2023

ROHINTON Khajotia

AFIA Insurance Brokerage Services LLC 5 star review on 17th April 2023

Kelvyn

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi, I have taken the Health Insurance Policy from Eva (Insurance Market) and got the worst experience in terms of customer service and got cheated with the wrong hospital and clinic list. Please don't take the insurance from them, I suggest, always take the policy directly from the company and check the list. Regards, Pankit”

Helpful Report

Posted 3 years ago

Dear Pankit, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we identified that one of our insurance advisors, Ms. Eva assisted you with your health insurance inquiry and the policy issuance process on 11th October 2021. Before the policy was issued, it was discussed that Out-Patient treatment is restricted to clinics only and In-Patient treatment is restricted to hospitals for emergency cases only. Moreover, we received a confirmation from you that you have no Pre-Existing nor Chronic Conditions during the application on 27th September 2021. Please note that Physiotherapy requires pre-authorization. This requires your doctor to first check and be granted permission before your insurance will cover it. Your Insurance Advisor Eva, contacted you on 29th March 2022 to discuss the issue. It was identified that the claim was declined. The advisor then requested you send the necessary documents so we can check with your insurer the status of your claim or the reason for declining the same. However, we did not receive any response from you. As a company, we are committed to giving prompt and high-quality customer service experience and we sincerely apologize for the inconvenience caused to you. We at InsuranceMarket.ae strive hard to meet our client's expectations and are keen to maintain our customer satisfaction levels. Should you have any concerns, please do reach out to us as we would be happy to support you in any way possible. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 3 years ago

“review ...”

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Posted 3 years ago

Thanks Saleem!

Posted 2 years ago

“Excellent service by Mr Sandeep from Insurance market. He was very professional and Very helpful. For so many years in UAE whenever it is Car insurance new or renewal or new car. One phone call or a whattsapp to him does the Job. Very professional and Very helpful. I hope all the team is good and delivers best service. And always they give the best price in the market . I will really recomend anybody to go Blindly with them”

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Posted 3 years ago

“My iPhone recently was lost and from the initial contact with Insurance Market Claims Manger, Gloria Hurboda, I felt completely at ease. She registered my claim with RSA promptly and continuously updated me on the status of my claim. As the mobile phone was for official use, it was crucial for me to have my claim settled ASAP. Gloria ensured this without any hassles and it was settled in a record time. Thank you Gloria Hurboda for your professionalism and prompt service. I will recommend Gloria (Insurance Market) without hesitation to anyone. Thank you, Louis Labuschagne (Dubai - 🇦🇪)”

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Posted 3 years ago

Thanks Louis!

Posted 2 years ago

“I would like to make an honest review for Insurance Market which is by the way is fast and done in a smooth way. I also would like to thank specially Mr. Hassan for helping and guiding us all thru out and even we get to pay the car Insurance on installment basis without interest. Thank you Mr. Hassan and til next transactions. Highly recommended Insurance market!”

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Posted 3 years ago

Thanks Sheryl!

Posted 2 years ago

“fast, detailed and very responsive quotes, policies and completion 1 2 1 service (shout out for Catherine Mendoza) is great and personal, highly recommended”

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Posted 3 years ago

Thanks Keith!

Posted 2 years ago

“It was a great experience. Thank you Jiten Soman for supporting instantly. Prices were really competitive and I could get my entire renewal process completed in few hrs. Amazing Service.”

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Posted 3 years ago

Thanks Roy!

Posted 2 years ago

“I'm really happy with the support of the agent, it's fast and also giving a best offer than other insurance. Now I got higher insured value with lower insurance rate. Highly recommended to use their service.”

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Posted 3 years ago

Thanks Ricardo!

Posted 2 years ago

“Excellent service from them .. Right from my point of contact Mr. Christy to Mr. Jahangir. The best part is their constant follow up ensuring that all services are rendered properly with no delays or any grudges .. indeed a great customer care .”

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Posted 3 years ago

Thanks Ranjit!

Posted 2 years ago

“This is my second experience with insurance market for medical and car insurance. On both occasions they have proved to be better than my normal sources of insurance. In particular Nadia took me from start to finish in a most efficient and professional manner. The premium was the lowest and the service was excellent! How can you loose? Thanks Nadia and insurance market.”

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Posted 3 years ago

Thanks Omar!

Posted 2 years ago

“All the agents I have spoken to including the receptionist were all polite, trained and service oriented. Thanks to Miss Mary Rose Gavilangoso and to Miss Eva who have assisted me and provided clarity and support to all my queries.”

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Posted 3 years ago

Thank you!

Posted 2 years ago

“This is my first time and everything went smooth. Great experience for forst timer like me (no hassle)The agent "Naveen" is very supportive for the details that i needed. Highly recommended staff and keep it up. Thumbs up”

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Posted 3 years ago

Thank you!

Posted 2 years ago

“Had great service from Maria Baldo. Can highly recommend.”

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Posted 3 years ago

Thanks JP!

Posted 2 years ago

“I have been dealing with insurance market for two years now and they are really fantastic. I was dealing with John Marvin all along. I was constantly updated and help was offered in case of issues. My brother has also been using insurance market for his family and is also extremely happy. He has actually recommended to me for my health insurance.”

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Posted 3 years ago

Thanks Anne!

Posted 2 years ago

“I got the best deal in town from Insurance market.”

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Posted 3 years ago

“Hello to all who reads this, Safdar Shafiq. Insurance market representative. I recently in SEP 2021 contacted insurancemarket.ae to obtain a quote For my car insurance renewal.My contact Was Safdar shafiq who gave me a very Good coustomer service by way of understanding my requirements. Getting A very good insurance cover, giving comparrisons, being responsive any time of the working day and mostly answering Many questions I have forwarded to clear My self of what I am getting for the money I pay. Overall being a bit of a demanding customer I could say I got a very good service and a very good insurance policy, Thanks to Safdar Shafiq. Thank you, From (Mr )Chaminda.”

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Posted 3 years ago

“They are really very professional, accommodating, they have given me very competitive rate ,I have got my car insured with best insurance in less price than market.”

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Posted 3 years ago

“Amazing! Love em”

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Posted 3 years ago

“easy, fast, trustworthy services”

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Posted 3 years ago

“Hi want to say a big thank you to Lowbert for her excellent service during the process of my renewal. Very prompt response and very professional. I’m sure becoming a loyal customer”

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Posted 3 years ago

AFIA Insurance Brokerage Services LLC is rated 4.3 based on 2,502 reviews