AFIA Insurance Brokerage Services LLC Reviews

Name: AFIA Insurance Brokerage Services LLC
Address: 27th Floor, Control Tower, Motor City, Dubai
Rating: 4.31

4.3 Rating 2,507 Reviews

84 %

of reviewers recommend AFIA Insurance Brokerage Services LLC

Company Reviews

Questions

Metrics

4.3

Based on 2,507 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 78%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0504274338

Email:

avinash@afia.ae

Location:

27th Floor, Control Tower, Motor City
Dubai
26423

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AFIA Insurance Brokerage Services LLC 1 star review on 24th June 2025

Mufid

AFIA Insurance Brokerage Services LLC 1 star review on 11th June 2023

ROHINTON Khajotia

AFIA Insurance Brokerage Services LLC 5 star review on 17th April 2023

Kelvyn

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Recently my vehicle went for total loss due to the sudden rains in Dubai. As I had taken the insurance from insurance market I called them and they were very prompt in helping me with my claim. Thank you Ankita Palkar for all the help rendered for.”

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Posted 3 years ago

Thanks Anil!

Posted 3 years ago

“Miss Sadia. Is always helpful. Thanks”

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Posted 3 years ago

Thank you!

Posted 3 years ago

“I contacted insurancemarket.ae by phone. I recently relocated to Dubai, and I need insurance for myself. Insurance assistant Fathima Muhammed was very friendly, and she provided me all necessary information. I am very satisfied with her cooperation and I can strongly recommend her assistance to others.”

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Posted 3 years ago

Thanks Miroslav!

Posted 3 years ago

“Thanks Christy for your continuous support.. also congrats for 5 years for our relationship with you and afia.. Thanks once again”

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Posted 3 years ago

Thank you!

Posted 3 years ago

“I took health insurance for my daughters and they helped me. Giving me lots of options to choose from. They also gave suggestions. Thanks to Benson and Evelyn and the rest of Insurance market Team.”

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Posted 3 years ago

Thanks Wilson!

Posted 3 years ago

“Ankita from Insurance market.ae was really very well informed in dealing with my claim to repair my Toyota Fortuner. Her service was prompt and she responded to all my concerns in a timely manner. Thank you very much for excellent customer service. My car is fixed and I am a very happy customer. Well done!!”

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Posted 3 years ago

Thanks Francois!

Posted 3 years ago

“I am so pleased with how Mr. Allan Letemas assisted me in getting my mom's health insurance. He is very patient in explaining the details and the things needed to be done. I will definitely be recommending insurancemarket.ae to my friend because of my experience.”

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Posted 3 years ago

Thanks Eden!

Posted 3 years ago

“I received an email and messages from Lemuel Lastimado weeks prior to my due date and since we are out of the country i contacted him 2 days before my car renewal due date and i had a smooth transaction with him without issues. Thank you for you help Lemuel keep it up 👍🏻”

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Posted 3 years ago

Thanks Roselyn!

Posted 3 years ago

“Thumbs up to Mohammed Zaib for his quality service and quick response.”

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Posted 3 years ago

Thank you!

Posted 3 years ago

“Very good service.”

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Posted 3 years ago

Thank you!

Posted 3 years ago

“The sales teams need to be taught that phoning someone 5 times in a row is actually not acceptable. I had rejected the call 3 times as i was in a meeting. I eventually answered as figured it had to be an emergency situation, why else would someone persistently call like this. When i asked is this an emergency the response was yes we have a deal on insurance. This is UNACCEPTABLE behavior and makes me want to never do business with you again. Train your staff to treat people with respect we are not just potential clients but Humans on the end of the phone!”

Helpful Report

Posted 3 years ago

Dear Terrilee, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we identified that one of our Telemarketing representatives, Mr. Robid has contacted you on 28th January 2022. We do acknowledge that the phone call was done at the wrong time and we have identified the areas for improvement. We are truly apologetic for the inconvenience caused. Rest assured we have taken the necessary action at our end and have given stern feedback to the advisor to ensure it is not repeated in the future. As a company, we are committed to giving prompt and high-quality customer service experiences to our clients. As a company, our objective is to provide you the most value for money by quoting the best insurance companies in the market and to offer you our fast-track claims service by assigning a dedicated claims manager to assist you throughout the claim process. We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. Hope we get a chance to make amends and serve you again in the future by providing a better experience. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 3 years ago

“My husband and I are very happy with the service they had provided. From giving us a lot of options and answering all our questions to getting the right insurance for us in just couple of days. Special thanks to Fathima for the assistance.”

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Posted 3 years ago

Thank you!

Posted 3 years ago

“I Had a great experience with Gilbert and Gloria. They Are kind, profesional, fast, and they helped me so much. They were big support,patient. Highly recommed! Nevena”

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Posted 3 years ago

Thanks Nevena!

Posted 3 years ago

“I would like to thank Mr. Sahul for his great service, patience and continuous follow up. It was a great experience!”

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Posted 3 years ago

Thank you!

Posted 3 years ago

“I am not fond of writing reviews or comments on public websites but as I had such a prompt and hassle free experience with insurancemarket.ae and my senior sales advisor Mr. Naveen Shetty, I appriate the work and support I have received to insure my car. I would recommend their service anytime. Thank you Fozia Imran”

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Posted 3 years ago

Thanks Fozia!

Posted 3 years ago

“According to the nature of my previous job as an HR, i used to deal with many insurance companies over the years, and honestly this time with InsuranceMarket.ae was completely different from all the previous times. The service and the quality are super amazing, the agent Allan Letemas, was very professional and quick to reply to all my questions and inquiries. I highly recommended InsuranceMarket.ae and for sure i will definitely continue to deal with them for all insurance related needs in the future. Thank you Allan and Thank you InsuranceMarket.ae.”

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Posted 3 years ago

Thanks Latifa!

Posted 3 years ago

“I had to obtain medical insurance on an urgent basis and Mr. Adel from Insurance Market helped me in the best possible way and within a short time. I was impressed by his politeness, professionalism, knowledge and helpfulness. I highly recommend Insurance Market and among all this agent to assist you. Good luck everyone in finding the best insurance for yourself.”

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Posted 3 years ago

Thank you!

Posted 3 years ago

“Highly Recommended. And thanks to Rachell Obieta for great support and guidance.”

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Posted 3 years ago

Thanks Anoop!

Posted 3 years ago

“I have requested for the health insurance and the service was very fast, provided by Richmond & Angel which was very helpful. Thank you very much.”

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Posted 3 years ago

Thanks Shinod!

Posted 3 years ago

“Level of service is exceptional and the approval for claims were initiated on timely basis.”

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Posted 3 years ago

Thank you!

Posted 3 years ago

AFIA Insurance Brokerage Services LLC is rated 4.3 based on 2,507 reviews