AFIA Insurance Brokerage Services LLC Reviews

Name: AFIA Insurance Brokerage Services LLC
Address: 27th Floor, Control Tower, Motor City, Dubai
Rating: 4.30

4.3 Rating 2,524 Reviews

84 %

of reviewers recommend AFIA Insurance Brokerage Services LLC

Company Reviews

Questions

Metrics

4.3

Based on 2,524 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 78%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0504274338

Email:

avinash@afia.ae

Location:

27th Floor, Control Tower, Motor City
Dubai
26423

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AFIA Insurance Brokerage Services LLC 2 star review on 8th September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been in touch with a person named Ace - +971 586459843. He has been following up for 1.5 months on the renewal and assured that the new policy will only be activated after the old one expires and hence I don't need to wait till the last day to activate the new policy. I made the payment 1 week before the expiry of the new policy and as you may have guessed the policy has been activated on the same day I made the payment. After escalating it they agreed to revise it for the new date, however the revision takes 3-5 days and now my old insurance has expired and the new one has not been activated as yet. So any medical expenses will need to be paid in cash from my side and I will need to follow up for a refund. I feel its a trick to get you to subscribe early and I believe I would have had a better experience if I went to the insurance provider directly. Also to be clear it is not Ace my account executive to be blamed, I feel the back end support team has also let him/me down on this.”

Helpful Report

Posted 4 years ago

Dear Kuruvilla, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. We would like to thank you for purchasing from InsuranceMarket.ae! Upon further investigation, we identified that one of our insurance advisors Mr. Ace has assisted you with your medical insurance renewal and the policy issuance process. As per our standard operating process, we always ensure to remind our clients regarding their insurance renewal and advise them to renew their insurance policies in a timely manner. We have identified that the policy start date mentioned in the policy documents was not as per the requested inception date. The advisor did rectify the error on the policy as soon as he was notified. We do acknowledge that the revised policy documents were sent to you on 18th March 2022 through email. We truly apologize for the inconvenience caused. As a company, we are committed to giving prompt and high-quality customer service experiences to our clients. Rest assured we have taken the necessary action at our end and have given stern feedback to the advisor to ensure it is not repeated in the future. We would like to thank you once again for insuring with us and giving us the opportunity to serve you. Our aspiration is to keep you as one of our most valued clients and we hope to serve you better in subsequent times. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 3 years ago

“This year 2022 is my 2nd year for my car insurance with Insurance Market and I am very happy with their services especially with Ms. Farisha Shaikh who not only gave me good quote but also guided me which one to opt for. She has a very professional approach and also provided guidance in insuring my car with proper documents. Thanks Farisha for the great support. You keep giving me good price and services and I will insure my car through you. Thank you once again.”

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Posted 4 years ago

Thanks Shabbir!

Posted 4 years ago

“Very good and prompt help during insurance claim process and support from customer care.”

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Posted 4 years ago

Thanks Suraj!

Posted 4 years ago

“I’m extremely happy and thankful for Ankita Palkar (AFIA) who helped me with throughout the process of my car agency repair. Even though there were some delays in the company she was patient enough get things done along with the rental provisions during the time of car repairs. She is a good communicator and constantly stayed in touch to find the update of the status with regards to repairs and rentals. Thank you and God bless!”

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Posted 4 years ago

Thanks Bright!

Posted 4 years ago

“I have been dealing with insurance market.ae and this year M/S Jesah Vellario was very professional and prompt with my vehicle renewal insurance quotes which helped me in the registration process Regards Ravishankar”

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Posted 4 years ago

Thanks Ravishankar!

Posted 4 years ago

“Smooth quick and pro. Delivery It has been third year now”

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Posted 4 years ago

Thank you!

Posted 4 years ago

“Lowbert was efficient prompt and on the pulse Great service”

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Posted 4 years ago

Thanks Garima!

Posted 4 years ago

“It was my first experience with insurance Market UAE. Have dealt with a professional organisation and very reciprocal feedback from their agents specially would like to thank Mr. Adel Saleem who was very supportive and professional.”

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Posted 4 years ago

Thanks Sabir!

Posted 4 years ago

“Very good service provided by Ms Shaista Khan for my car insurance”

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Posted 4 years ago

Thanks Francesco!

Posted 4 years ago

“Great experience dealing with AFIA.Rachel Obieta has assisted me in a very polite, accomodating and in a professional manners.Quick and timely responses. Looking forward to dealing again with AFIA for any of my insurance need in the future.”

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Posted 4 years ago

Thanks Derek!

Posted 4 years ago

“Am regularly using insurance market.ae The service was very good and excellent.”

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Posted 4 years ago

Thanks Mohamed!

Posted 4 years ago

“I just renewed my family insurance using Insurance market.ae and it was my best experience. the services was good and the complete process done within a short span of time. Mr Richmond Tayag was very proactive in getting my service streamlined. Thank you once again”

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Posted 4 years ago

Thanks Manoj!

Posted 4 years ago

“In a period of two (2) months I was advised by Mr Aasim Jetha for renewing two insurances for our both cars. He assisted agile, persisting hence on a pleasant way. Again for many year in ow we ere insured via InsuranceMarket and service is great.”

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Posted 4 years ago

Thanks Cees!

Posted 4 years ago

“A fantastic organization! Great customer support,special thanks to Mr jahangir Haque and Mr Mohammad shaikh for being so helpful.”

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Posted 4 years ago

Thanks Muhammad!

Posted 4 years ago

“Was very very good in guiding me about the motor insurance ..Diana was quick and efficient in providing all details and even went ahead in helping me to sort out my old insurance issue . Would recommend them for their awesome work ..Kudos n cheers ..”

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Posted 4 years ago

Thanks Narendra!

Posted 4 years ago

“Fast, customer focused service”

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Posted 4 years ago

Thank you!

Posted 4 years ago

“Great service from my sales adviser Lowbert. Have used them for many years - always helpful and prompt responding to questions - good range of options offered. No hesitation in recommending them”

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Posted 4 years ago

Thanks Ballber!

Posted 4 years ago

“Recently my vehicle went for total loss due to the sudden rains in Dubai. As I had taken the insurance from insurance market I called them and they were very prompt in helping me with my claim. Thank you Ankita Palkar for all the help rendered for.”

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Posted 4 years ago

Thanks Anil!

Posted 4 years ago

“Miss Sadia. Is always helpful. Thanks”

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Posted 4 years ago

Thank you!

Posted 4 years ago

“I contacted insurancemarket.ae by phone. I recently relocated to Dubai, and I need insurance for myself. Insurance assistant Fathima Muhammed was very friendly, and she provided me all necessary information. I am very satisfied with her cooperation and I can strongly recommend her assistance to others.”

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Posted 4 years ago

Thanks Miroslav!

Posted 4 years ago

AFIA Insurance Brokerage Services LLC is rated 4.3 based on 2,524 reviews