AFIA Insurance Brokerage Services LLC Reviews

Name: AFIA Insurance Brokerage Services LLC
Address: 27th Floor, Control Tower, Motor City, Dubai
Rating: 4.30

4.3 Rating 2,524 Reviews

84 %

of reviewers recommend AFIA Insurance Brokerage Services LLC

Company Reviews

Questions

Metrics

4.3

Based on 2,524 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 78%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0504274338

Email:

avinash@afia.ae

Location:

27th Floor, Control Tower, Motor City
Dubai
26423

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AFIA Insurance Brokerage Services LLC 2 star review on 8th September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent”

Helpful Report

Posted 5 years ago

Thanks Ahmed!

Posted 5 years ago

“Sorry but till nobody call me just waiting”

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Posted 5 years ago

Dear Muhammed, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we found that your motor insurance inquiry for Mercedes E 240 2005 model was assigned to one of our advisors, Mr. Abdul on 4th July 2020. As per our records, the advisor has sent comparison quotes from different insurance providers (AXA, Noor Takaful, Oman Insurance and Qatar Insurance) on 6th July 2020. We have identified that the advisor did try to contact you earlier but there was no response. Please note that it's not our usual standard process and we do understand the urgency of your inquiry. We sincerely apologize for the delayed response and we have given stern feedback to the advisor to ensure it is not repeated in the future. We at InsuranceMarket.ae operate on a different model within which we provide our clients with the tailor-made options for their insurance. This process requires us to check each and every detail related to your motor insurance including your claim history, type of insurance, vehicle trim, etc... as it helps the advisor in generating accurate quotations. As a company, our objective is to provide you with the most value for money by quoting the best insurance companies in the market and to offer you our fast track claims service by assigning a dedicated claims manager to assist you throughout the claim process. We at InsuranceMarket.ae strive hard to meet our client’s expectations and we will work on improving our process so that we can serve our clients better. Hope we get a chance to make amends and serve you again in the future by providing a better experience. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 5 years ago

“The best service in UAE for car insurance comparison.”

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Posted 5 years ago

Thank you!

Posted 5 years ago

“Fast and reliable customer service.”

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Posted 5 years ago

Thanks Gerlie!

Posted 5 years ago

“Not heard from the rep”

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Posted 5 years ago

Dear Blaine, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we found that your home insurance inquiry was assigned to one of our advisors, Mr. Larry on 2nd July 2020. As per our records, the advisor has sent comparison quotes from different insurance providers (AXA, RSA and Qatar Insurance) on 6th July 2020. We apologize for the delay in sending the home insurance quotes and we have given stern feedback to the advisor to ensure it is not repeated in the future. Please note that it's not our usual standard process and we do understand the urgency of your inquiry. We have identified that the advisor is in touch with you and we can assure you that he will be assisting you with your home insurance process. We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. We hope you will give us a chance to prove our core belief in providing exceptional service to our customers in the future. Looking forward to hearing from you soon. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 5 years ago

“GOOD SERVIECE”

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Posted 5 years ago

Thanks Ismail!

Posted 5 years ago

“Very good service, thank you!”

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Posted 5 years ago

Thanks Chelsea!

Posted 5 years ago

“Fast response, great service and price.”

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Posted 5 years ago

Thank you!

Posted 5 years ago

“أفضل أسعار في السوق 👌”

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Posted 5 years ago

Thanks Mohammed!

Posted 5 years ago

“To date, no one has called me - all I have had is an email saying someone would get in touch shortly, that was Thursday last week! I even chased the email by replying and still no one has contacted me.”

Helpful Report

Posted 5 years ago

Dear Claire, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we found that your home insurance inquiry was assigned to one of our advisors, Mr. Larry on 2nd of July 2020. As per our records, the advisor has sent comparison quotes from different insurance providers (AXA, Qatar Insurance and RSA) on 6th of July however you already purchased the insurance from elsewhere. We apologize for the delay in sending the home insurance quotes and we have given stern feedback to the advisor to ensure it is not repeated in the future. Please note that it's not our usual standard process and we do understand the urgency of your inquiry. We at InsuranceMarket.ae operate on a different model within which we provide our clients with the tailor-made options for their insurance. This process requires us to check each and every detail as it helps the advisor in generating accurate quotations. As a company, our objective is to provide you with the most value for money by quoting the best insurance companies in the market and to offer you our fast track claims service by assigning a dedicated claims manager to assist you throughout the claim process. We at InsuranceMarket.ae strive hard to meet our client’s expectations and we will work on improving our process so that we can serve our clients better. Hope we get a chance to make amends and serve you again in the future by providing a better experience. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 5 years ago

“Very good”

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Posted 5 years ago

Thanks Salah!

Posted 5 years ago

“good offer”

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Posted 5 years ago

Thanks Osama!

Posted 5 years ago

“they gave a follow up call minutes after I asked for quotation thru the site”

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Posted 5 years ago

Thanks Remelie!

Posted 5 years ago

“Why I can not get AED 50 discount now if I refer 5 friends. This is not fair.”

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Posted 5 years ago

“I haven't received a proper response yet.”

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Posted 5 years ago

“Rahul was very helpful and he gave me all the info regarding what will be the process for car insurance renewal. Price was good as well. Thank you”

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Posted 5 years ago

Thanks Mihail!

Posted 5 years ago

“RUbbish service”

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Posted 5 years ago

“No quotes received more than 3 days request has been raised”

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Posted 5 years ago

Dear Zarana, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we identified that your motor insurance inquiry for Nissan X-Trail 2018 model was assigned to one of our advisors, Mr. Ritesh on 5th July 2020. We are not certain if you have received our emails as we have identified that the advisor has sent comparison quotes from different insurance providers (AXA, Qatar Insurance and RSA) through email on the same day. We sincerely apologize for the inconvenience caused and rest assured we have shared the appropriate feedback with the advisor. We have identified that the advisor is in touch with you and we can assure you that he will be assisting you with your motor insurance renewal process. We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. We hope you will give us a chance to prove our core belief in providing exceptional service to our customers in the future. Looking forward to hearing from you soon. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 5 years ago

“Great Service!!!”

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Posted 5 years ago

Thanks Shahmeer!

Posted 5 years ago

“Great service by Rahman, good prices. Strongly recommended.”

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Posted 5 years ago

Thanks Bala!

Posted 5 years ago

AFIA Insurance Brokerage Services LLC is rated 4.3 based on 2,524 reviews