Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,937 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

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Metrics

4.5

Based on 9,937 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“easy to use and very quick”

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Posted 11 years ago

“Been using this service for around a year now and not once had a problem with it (although I don't use the Hermes or TNT services offered as I haven't had the best experiences with these in the past). The biggest advantage of Interparcel is the prices. It is so much cheaper than going directly to the companies and I've saved loads of money now I don't have to book directly with TNT or other couriers. One job TNT quoted ?60 to do when I called them but it was just ?8ish on Interparcel. I always go for the Interparcel Standard or Premium (I think this is operated by UPS) and it is a very good service. Always here promptly the day after I book it or even on the same day if booked early enough and always arrives the next day. Also, if you put in the times you would like them to arrive to collect, they always seem to stick to it. Staff are friendly and helpful when I've had to call and the drivers are all very efficient and friendly. Highly Recommended.”

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Posted 11 years ago

“I am writing from my first experience this year, I booked and paid online using my paypal account and I expected the delivery to Sweden to take five days, it took only three days. I am so delighted, today I have booked with the same people and it cheaper and no queuing at post office either.”

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Posted 11 years ago

“Never had any problems with Interparcel. Prices are competitive, Customer Service is great and overall very pleased with them. Been using for years and will carry on using them. Shame they charge 2% for PayPal as that is my preferred method of payment.”

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Posted 11 years ago

“Great service, pleasant driver, well pleased.”

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Posted 11 years ago

“I just wish they would save one's credit card and address details. It would also be helpful if on the last page they would summarise the shipping details to allow one to check everything before confirming the credit card payment.”

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Posted 11 years ago

“You can rely on Interparcel to allow you to book your courier delivery at a reasonable price and they will collect when they say they will. We have no problems with damaged packages and deliveries are made in a timely manner. The only thing I would like changed is for a delivery slot to be available as I need to pick up children from school and I'm nervous about missing my pick up.”

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Posted 11 years ago

“It's changed the way I do business on eBay and made it cheaper and easier for me to send things. I use UPS via inter parcel as they are very very reliable.”

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Posted 11 years ago

“great service...great price”

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Posted 11 years ago

“We use interparcel for all of our couriered items.”

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Posted 11 years ago

“We were as a Company a little nervous of using Interparcel, only basing our judgment on the negative comments viewed on line, but I have to say on behalf of the Company, we have been sending to our customers parcels on a regular basis all over the uk and over seas and I can say that we only have positive feedback, when I have requested a collection it has happened and the delivery requests have been adhered to, also when amendments at short notice have been made, again I only have positive feedback because I have been met with friendly and efficient service.”

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Posted 11 years ago

“Been using Interparcel for about 7 or 8 years now and the service is great. Never found better prices and the website is very easy to use. Has really made shipping out my products a stress-free process”

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Posted 11 years ago

“Good service, I would recommend interparcel to anyone!”

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Posted 11 years ago

“I rate Interparcel highly. You won't find a cheaper or more reliable service and it costs me less than when I had accounts with TNT and UPS. My only frustration is that they treat the Isle of Wight as "Highlands and Islands."”

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Posted 11 years ago

“getting quotes is easy and doing the forms are ok. overall good to use.”

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Posted 11 years ago

“Found the website very easy to use, I always can be assured of many postal options at a price that I choose.”

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Posted 11 years ago

“From booking, to collection three hours later, and then delivery in France the next day, everything went smoothly. The tracking page provides great detail, so I had peace of mind that it would actually arrive on time -which it did!”

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Posted 11 years ago

“I use Interparcel for my business: we frequently need to send packages around the UK and abroad. Typically we will choose TNT as their price isn't *much* more and we know they're reliable. Interparcel has proven itself competetive (in terms of price), effective (in terms of resolving issues when they - very infrequently - occur) ans intuitive. - I like that we have an 'account' which allows us to see our order history and quickly & easily check tracking/status. - I like that they have the ability to set things (like text alert) as a default setting, so you don't have to do this every time. - I like their live chat: friendly and usually very effective, I've certainly never had a problem they couldn't resolve within 15 minutes - I like that my card details are stored securely so I don't have to give the card out for bookings to be made There *may* be better services out there, but to be honest I can't be bothered to look - Interparcel are good enough.”

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Posted 11 years ago

“no hesitation in recommending interparcel as there is a choice of couriers and prices and from those I have chosen they have always delivered as promised”

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Posted 11 years ago

“A Perfect solution for Ebay sellers, you can work out your parcels quickly and reliably and know that your parcel will be collected and delivered to your buyer.”

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Posted 11 years ago

Interparcel is rated 4.5 based on 9,937 reviews