Interparcel Reviews

4.5 Rating 9,937 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

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Metrics

4.5

Based on 9,937 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The website is easy and straightforward to get around,this is the main reason I use Interparcel,and the prices are reasonable too.”

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Posted 11 years ago

“yeah easy to find and use - good value for money and would recommend every time”

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Posted 11 years ago

“I always tend to use the UPS service, as I've found the others to be unreliable with delivery. On the few occasions I have had problems with the couriers, Interparcel have resolved the problem quickly and efficiently, but since I've been choosing UPS, there have been no issues at all. The user interface is easy to use, clear and straightforward. The costs are comparable to other parcel brokers, but the ease of service, and reliability of UPS keep me coming back.”

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Posted 11 years ago

“For value for money and reliability you cant go wrong with this company, we have been using them for years and would recommend them 100%, they have never let us down yet.”

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Posted 11 years ago

“I can always rely on interparcel to deliver all my parcels on time without damage and are very accurate with all the details.”

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Posted 11 years ago

“In the modern hi-tec internet world every parcel company wants my business, they all offer similar prices and delivery options, they all claim to be the best and to be honest there is very little difference between them, until something goes wrong that is. I have tried them all over the years and interparcel is the only one that sorts out any problems in a commonsense and logical way, they understand the grief i get from my customers when something goes amiss and put 100% into fixing it, i'm not just a number i'm a person with them, they don't invent excuses or palm me off to somebody else they simply sort the problem out. As the heading says "buy with confidence from these guys and sleep easily"”

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Posted 11 years ago

“I have used InterParcel several times because it is very economical, easy to book a collection and you can specify the earliest time that the item is collected. My parcels have always been delivered very quickly and I will continue to use this service. .”

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Posted 11 years ago

“i all ways use interparcel as its easy to use and reliable”

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Posted 11 years ago

“Have now used the Interparcel service many times and found it to be very reliable. competitive and easy to use. Recommended.”

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Posted 11 years ago

“If a small package will be cheaper, as it should be, then you could get more parcels. Half of our parcel go to the Royal mail, which is cheaper for a small package.”

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Posted 11 years ago

“I have been using inter parcel for some time now and The product is so easy to use, the courier always arrives on time, the delivery is very quick and usually the package arrives at it's destination in perfect condition. I have had an issue with a couple of deliveries, the insured value was repaid in both cases without any delay. Thank you for an excellent service”

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Posted 11 years ago

“I run a e-commerce art business and ship alot of prcels all over the uk and interparcel have provided me with a quick and easy way to do this and the prices are good.”

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Posted 11 years ago

“Recently had to send loads of parcels of my sons Lego we sold on ebay. Interparcel were the cheapest by far with the convenience of being able to drop parcels off at a local newsagents that was open on a Sunday. Normally would have to rush to the post office by midday on Saturday. Postage labels can be printed at home and paid for by Paypal. Have also used for a parcel to Belgium with no problems at all.”

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Posted 11 years ago

“i would say what i have put above as i think that would be enough”

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Posted 11 years ago

“Easy to use and quick.”

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Posted 11 years ago

“Been using interparcel for many years and have had no problems with them. A [very] few consignments that have gone wrong (that is a fault of the courier not interpacel) have been dealt with quickly with a phone call although I now use the chat feature if I have any questions/problems which is more efficient. I do use other services from time to time for certain shipments but much prefer the interpacel website as I find it one on the easiest to use and label generation/printing is generally superior to other sites. I like an easy life and the interpacel site makes sending things quite easy and so far I've not had any customer service issues.”

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Posted 11 years ago

“I have used Interparcel for several years now and am delighted with the service and prices. Their service has improved since I started with them and now when I ring I get an answer almost straight away. I can even cancel collections on the same day as the delivery was scheduled if a customer changes their mind. Previously I used Business Post who charged me extra for fuel surcharges at the end of each month. Now I know exactly how much each delivery is going to cost. Changing to Interparcel has saved me over ?2000 in courier costs.”

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Posted 11 years ago

“reliable quality efficent service”

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Posted 11 years ago

“My only issue ever with interparcel is if you have a delivery problem...customer service is not always as good as it could be....thankfully that doesnt often happen! :)”

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Posted 11 years ago

“Well, that was good - needed a legal document sent to Poland, so booked a collection in the evening, courier came 9.30am next day and delivered to Warsaw by 9.30am the following morning, so 36 hrs from booking to delivery. Easy to arrange as well, with address label and courier label sent in advance to stick on the item. Recommended and would use again....”

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Posted 11 years ago

Interparcel is rated 4.5 based on 9,937 reviews