Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,936 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,936 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“James Giffen has been extremely helpful in looking into a parcel that was not delivered to our client and subsequently crediting back the shipping charge. James response was very speedy and this is incredibly rare with most courier companies who do not want to know when something goes wrong and are then impossible to get hold of , I really appreciate that your company is different and easily contactable by both phone and e-mail. We will continue to use Interparcel whenever the need arises. Many Thanks Jemma Reeves Accounts Department TT Commercial Trading”

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Posted 10 years ago

“Very easy to log a collection on the web site, good service and especially liked the email from Charlie Stocker telling me my parcel had arrived.”

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Posted 10 years ago

“You offer an excellent service and great value for money. Your staff is very helpful and friendly.”

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Posted 10 years ago

“Our company has been using Interparcel now for several months and have found the service to be excellent. We have had an incident this week where a parcel has gone missing however, due to excellent customer service from Annelese McBride, this has been dealt with in a prompt and professional manner.”

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Posted 10 years ago

“After what could have been a disasterous outcome regarding delivery to Aberdeenshire, thankfully Megan Elliott has managed to ensure the items were delivered to our Customers satisfaction.”

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Posted 10 years ago

“I've served by JamesG, he is very efficience, it is much quicker than i make a phone call to your centre.”

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Posted 10 years ago

“i have never use the chat online before, it is mush faster then i think using phone call to your centrer.”

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Posted 10 years ago

“Easy to Use Website, Excellent range of services, Fantastic feedback and communication from Employee Rachael Smith, who confirmed delivery of the package, Excellent Customer Service”

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Posted 10 years ago

“Thank you Sabrina for finding the tracking information and providing a POD for the parcel. Unfortunately, the delivery was late - no fault of the Sabrina, but a sad reflection on the Courier industry - this was a timed delivery, premium service parcel.”

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Posted 10 years ago

“Nicola Rowland responded to my email very promptly and hopefully managed to get my parcel re delivered per my request”

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Posted 10 years ago

“Very easy web site to use. Prices are competitive. Tracking details link that can be passed to the customers is great. Text service is great. Correspondence with staff is great. Recent communications from Kate Hall were friendly and warm . My thanks for your service. Steve Hills.”

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Posted 10 years ago

“Very good service any delivery problem quickly sorted out.”

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Posted 10 years ago

“Spoke to Sabrina who confirmed when delivery would arrive. Very helpful. Thanks.”

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Posted 10 years ago

“Prompt responce to collection query, good customer service”

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Posted 10 years ago

“It has taken 3 weeks and between Interparcel and TNT they cannot even get my parcel collected properly. This is the most shocking service I have ever experienced in my life.”

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Posted 10 years ago

Hi Rowen, thank you for your review. I'm sorry to hear your parcel has been returned back to the collection point. Unfortunately, customs required further information in order to clear the items, which was not supplied in time. Customs are unable to hold items indefinitely and so the goods were returned back to the collection point after being held for over a week. Collection can be rearranged for you, however we cannot guarantee collection after 6pm as requested as collections take place during business hours. Please respond to my colleagues email at your earliest convenience so that this can be dealt with for you.

Posted 10 years ago

“I have ordered 3 parcels through Interparcel this week and the service has been exemplary on each occasion. On Tuesday I ordered a parcel at 2:30pm and the UPS guy arrived at 2:32pm! now that's service!”

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Posted 10 years ago

“Had lots of probelms with UPS but Interparcel have been very helpful in trying to sort things out”

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Posted 10 years ago

“Was given a response almost immediately by James England, was very cordial and concise. Best customer service response I've ever received.”

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Posted 10 years ago

“Great value. Slight issue with delivery address but was resolved by either Interparcel or UPS. Parcel was already successfully delivered by the time customer services got back to me when I raised the issue, but all's well that ends well!”

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Posted 10 years ago

“I've been using Interparcel for years - I like its slick web interface for ordering and tracking and the prices are pretty keen. Occasionally something might go wrong and I've just had a bit of a mix-up with a collection from the north of Scotland. But my email query was quickly answered by Megan who has gone on to resolve the issue and my parcel is now on its way, and without actually having been delayed at all. I've used other companies who don't seem to have anyone readily available to help with these kinds of issue so it's great to find that Interparcel really does offer such good customer service.”

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Posted 10 years ago

Interparcel is rated 4.5 based on 9,936 reviews