Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,936 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,936 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

Write Your review

Tell us how Interparcel made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lisa Irish (customer services) has replied and started enquiry into a alleged non delivery. She got back to me straight away and doing her best to get the P.O.D for me.”

Helpful Report

Posted 10 years ago

“We find Interparcel presents us with a number of courier service options & a range of competitive prices. This suits us very well, thankyou. Our recent problem with your on-line booking stating that the system was "Not Rady" to print out Waybills was of concern. This was sorted very quickly by Tasha in time for us to catch the mid-morning Fedx collection. Excellent service, thankyou.”

Helpful Report

Posted 10 years ago

“Kate provided very good support to me, in a friendly and helpful manner. I would definitely recommend her, and it's clear she cares about helping people. Some of the best support I've ever received. THANKS! :D”

Helpful Report

Posted 10 years ago

“Lisa Irish helps me to resolve the situation with wroing phone number stated on the parcel. Thank you a lot, Lisa.”

Helpful Report

Posted 10 years ago

“Great customer service from Kate today, adding pickup info for the courier. Not had pickup or delivery yet so this review is just customer service :)”

Helpful Report

Posted 10 years ago

“Read the small detail of the T's&C's. I had a parcel booked through interparcel but collected by parcelforce 48, but it arrived 24hrs late because it went to the wrong depot. Parcelforce offer a 25% refund but when booked with Interparcel there is NO REFUND!”

Helpful Report

Posted 10 years ago

Hi Al, Thanks for the review. We do not offer ParcelForce as a money back guaranteed service as they do not credit us within our contract with them. You may be able to get the 25% refund with them when booking directly but you will also find that you can book them at a cheaper rate with us than if you went direct with them. If you have anymore queries, please email reviewus@interparcel.com

Posted 10 years ago

“Efficient service for unbeatable prices”

Helpful Report

Posted 10 years ago

“I contacted customer services to make a claim. Lisa Irish replied promptly and she apologised which she didn't need to do & passed my email onto the right department.”

Helpful Report

Posted 10 years ago

“The customer representative(Bucky Blythe) rendered an excellent service ,and solved my problem through online chatting”

Helpful Report

Posted 10 years ago

“Excellent quick feedback from customer services”

Helpful Report

Posted 10 years ago

“Thank you to Charlie Stocker for sending me a courtesy email regarding my order.”

Helpful Report

Posted 10 years ago

“I was concerned about my parcel and telephoned Annelese. She put my mind at rest immediately, said she'd look into the problem and e-mail me with a solution. She was efficient, and I heard from her almost immediately. My daughter now has her parcel and I'm delighted. Thank you.”

Helpful Report

Posted 10 years ago

“Absolutely a waste of time stick to Royal Mail arranged to pick a parcel up twice didn't even try to pick parcel up.”

Helpful Report

Posted 10 years ago

Hi Paul, Thanks for the review, upon looking at the order I can see a complaint has been raised with the chosen courier in regards to the failures. Please accept our apologies for the inconvenience this caused to you, we can assure you that we raise any issues with the couriers to ensure they do not happen again in future. If you have any other queries, just pop us an email on reviewus@interparcel.com and we will get back to you as soon as possible.

Posted 10 years ago

“Becky Blythe was very helpful and sorted my problem instantly, Highly Recommend”

Helpful Report

Posted 10 years ago

“I had a query this morning due to the tracking system not working and waiting for a confirmation from you after I rang yesterday and to see whether there was an answer. Charlie (girl) answered and was quite abrupt and I am a very positive polite person and was taken aback by her attitude towards me. It only needed a kind word to reassure me that it was being dealt with and that she would come back to me asap! She did email me to confirm delivery of parcel which was good.... But I had started looking at other delivery companies due to her sharp uncaring attitude. I emailed back with a thank you and got a very polite, friendly and professional email from Megan. This made me feel I was an important customer to you and she wanted to make sure I was happy with the outcome. Please Megan have a word with Charlie and let her know that she is `Interparcel `and what she says and how she says it reflects on everyone working there. Your Company has been great for me as a new company and I will always say thank you when its right but I also believe its important to let you know when its wrong. Thank you for giving me the opportunity to tell you, and I really do plan to be a long serving customer. Warmest regards, Lindsey Russel”

Helpful Report

Posted 10 years ago

“One of our team made a mistake on our booking and your lovely Customer Service Advisor Annelese McBride sorted it out promptly and efficiently for us. Thank you”

Helpful Report

Posted 10 years ago

“Good service and prices when everything is going well, any issues and due to the fact that they are not the specific courier then there can be quite a few problems. About 199 out of every 200 deliveries are fine but the one that goes wrong can take a few weeks to sort”

Helpful Report

Posted 10 years ago

“We were helped with a complex problem by Lisa Irish and she sorted it out with no fuss and was very prompt and helpful at all times.”

Helpful Report

Posted 10 years ago

“My parcel went missing and I had a chat with Lisa Irish. She professionally explained the next steps she would take to find my parcel and when I can expect a reply back from her.”

Helpful Report

Posted 10 years ago

“received email from Kirsty Cooney asking to complete this survay.................................. very please with all aspects, from pick up in allotted time window ,through delivery the next day and courtesy email to say that item had arrived Mr Downing”

Helpful Report

Posted 10 years ago

Interparcel is rated 4.5 based on 9,936 reviews