Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Interparcel Reviews

4.5 Rating 9,901 Reviews

54 %

of reviewers recommend Interparcel

Company Reviews

About Interparcel:

Interparcel the UK's favourite online parcel comparison website, offers discount parcel delivery services to over 220 countries across the World.

We only work with the best couriers available including UPS, FedEx, TNT, DPD, City Sprint, ParcelForce and many more to offer you the best service with the lowest prices possible.

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

Write Your review

Tell us how Interparcel made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Interparcel 5 star review on 4th March 2022

Interparcel 5 star review on 9th September 2021

Interparcel 5 star review on 11th February 2021

Malcolm Saunders

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The worse customer service! They didn’t came to pick up my parcel for 5 dats delay. When I contact them they didn’t give me any solution and they promise to pick up next day and it was not true because they were in strike and they even know! HORRIBLE SERVICE. AVOID”

Posted 1 year ago

“Was chased for a ridiculous additional fee saying I had sent something almost 200KG heavier than I had originally been quoted for. Provided significant proof that this was ridiculous, and haven't heard anything since.”

Posted 1 year ago

“A full choice of carriers for competitive pricing - online ordering is swift and straightforward Performance of the carriers used has been excellent”

Posted 1 year ago

“Tried to charge me an extra 30 something quid for a snooker cue I sent which they claimed was 10 times its actual weight. Og course I asked them if they could whistle dixie”

Posted 1 year ago

“Long-running dispute. Poor service. Don't use.”

Posted 1 year ago

“can't find a parcel and Interparcel don't want to help...my account seems to have disappeared!? Password no longer works and they will not send me a link to reactivate account so can't track - completely stuck !”

Posted 1 year ago

“Absolute unbelievable. I won’t go on and on as I can not be bothered. Simply happy to take the money and not collect parcel but stating online this type of item is Perfectly fine. Emailed for refund, guess what NO REPLY.”

Posted 1 year ago

“Excellent service, immediate supply of documents, label print in store, its easy”

Posted 1 year ago

“Given one star as there is no zero, this is by far the worst and most incompetent service I have ever received. After paying almost £100, my parcel from the 14th of December that was meant to be delivered to the recipient in the 19th still has not been delivered. The FedEx service has been asking the recipient to provide taxes by credit card, which the recipient does not have and instead advised her to commit fraud telling her to use my details. I have spent hours on the phone in the last 3 weeks only to be told by Interparcel that I should just wait even after expressing the importance of the parcel! they have done nothing to help. Fedex is asking the recipient to travel a 109 miles to collect a parcel I paid to be delivered to their door where the taxes should have been paid. The stress this has cause is not worth it, this is an expensive shipping service that should deliver better quality service. I doubt there is even any point raising a complaint as you won't get anywhere. You will only repeat yourself everytime you call to no avail! Sincerely MISS SICK AND TIRED OF HORRIBLE SERVICE”

Posted 1 year ago

“Package was not collected and wasted too much of my time with lies and concoctions Give a wide berth, do not use this company”

Posted 1 year ago

“Will never use again. My son and daughter's Christmas parcels were kept at new zealand sorting area for a week without any further progress toward being delivered. Called them several times and they said the parcels were out for delivery but the tracking information didn't show that. It's been so stressful. Don't use this company.”

Posted 1 year ago

“deliverd on time”

Posted 1 year ago

“It was my 1st time using Interparcel and it will be my last. We sent a parcel to China and it was lost for weeks with no information as to when it would be traced or delivered. I chased numerous times and had a very unhappy receiver who never got his package. We were eventually credited but thios was not the aim of sending a parcel.”

Posted 1 year ago

“I sent a parcel over 30 days ago. I contacted Interparcel at least 3 times about it. I've not received any answer nor help about my order. Contact them is very difficult, they chat is off again.”

Posted 1 year ago

“Quick service. In this present time, this was an excellent service.”

Posted 1 year ago

“Excellent Service. I will use this service again as it was done impeccably. Many Thanks”

Posted 1 year ago

“Parcel was not delivered”

Posted 1 year ago

“This is POD for interparcel and Tufnalls. It’s fake never happened. They insisted it did then changed mind. Then promised 2 more deliveries. Never happened. Now declared lost not stolen. It’s a 2.1 x 1.2mtr door, easily misplaced. Driver does not work there anymore. Took 20 phone calls and constant chasing. Now find it’s cost me money.”

Posted 1 year ago

“Very polite driver parcel turned up on time and in good condition”

Posted 1 year ago

“Never any lockers available”

Posted 1 year ago

«
1
2
...
3
4
5
6
7
»

Interparcel is rated 4.5 based on 9,901 reviews