Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,938 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,938 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

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“My package was picked up within 3 hours of placing request with TNT and received text the next day to say that it had been delivered to Swansea as scheduled. Excellent Service, Have used them several times and each time Interparcel have performed.”

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Posted 56 years ago

“Generally an excellent service. My only complaint is inputting postcodes on front page. if you don't leave a gap between first half and second half, the system can't read it on the 2nd page and you have to start whole thing again. Otherwise, v good service and website..!”

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Posted 56 years ago

“Have used previously - offer multiple options and good rates. Reliable and easy to use.”

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Posted 56 years ago

“I use Interparcel 99.9% of the time due to its good prices and service. Its so easy to get a quick quote, any problems you can give them a call and they'll sort it. They are in my favourites and I just click on Interparcel to get the job done quickly.”

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Posted 56 years ago

“Excellent from start to delivery I will use again”

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Posted 56 years ago

“We use Interparcel as they offer good service, reliable deliveries & the right price”

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Posted 56 years ago

“I recommend interparcel to anyone sending parcel as easy as quickly”

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Posted 56 years ago

“A good company that make shipping easy. When we have had the odd issue (FedEx's fault) their customer service has been quick to try and resolve the situation. Website could do with tweaking to allow you to change your login details but that's a very minor issue.”

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Posted 56 years ago

“A friend who also runs a small business recommended Interparcel and they have taken all the aggravation and unprofessionalism I had with my previous parcel carrier away. Drivers are friendly and Customer Service are really helpful if you have a problem. I like the fact that I'm paying for the parcels as I send them. So not a huge bill at the end of the month. I always recommend them because they make my life so much easier.”

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Posted 56 years ago

“im now using interparcel for 95% for sending parcels and very happy with them, i used parcel monkey in the past but the service is rubbish.”

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Posted 56 years ago

“First time I have used them . Parcel picked up and delivered very courteously and on time. Would use them again”

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Posted 56 years ago

“Great value for money. Lovely courier that collects from me . Just a few hiccups with breakage but I think this is lack of respect by employees at the central depot of the parcels they receive. I sent something recently that was made of cast Iron which is near on indestructible- it must have actually been thrown from a great height and with such force to cause the damage. I did claim and was compensated but the item can never be replaced”

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Posted 56 years ago

“I use Interparcel for all my deliveries. They were the simplest site to get quick quotes from when I started using couriers and having used them for years I have had nothing but good experiences from them.”

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Posted 56 years ago

“Handy and easy to use - would recommend to friends to use. Only minor improvements I would suggest ie 1) vat number could be saved so I don't have to keep on typing it in everytime 2) Doesn't account for smaller weight parcels that are under 1kg in weight. Not sure if it affects the price but it has come up cheaper on other parcel sites for alot less weight. My parcels are rarely heavy so this would be handy to have.”

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Posted 56 years ago

“having used the drop off at store option a few times we have found the people in the shop treat you like a nuisance, no ''hello'', no ''can I help you'' no ''thank you'' and just a muffled ''good bye'', in fact barely a word is said which makes it uncomfortable to be there so might have to start looking at other sources of parcel delivery”

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Posted 56 years ago

“no complaints, good service and keen prices”

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Posted 56 years ago

“I have used interparcel for several years. Their service is way above that of similar services on the internet. The system is easy to use and the prices offered for the big courier companies are better than offered for own accounts in many cases. The support system is friendly and professional. Interparcel are number one in their field in my opinion and can find a carrier or delivery service for anything from an envelope sized package to huge pallets.”

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Posted 56 years ago

“I have had an account with interparcel for several years now and only had 1 problem which was sorted within minutes of a telephone call, I will continue to use interparcel as it's easy simple and cheap.... :)”

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Posted 56 years ago

“Interparcel has revolutionised my parcel sending life! It is incredibly easy to use, very quick, loads of options of services for each package. Saves all those hideous courier forms being filled in and tedious phone calls to TNT etc. which seem to have totally backwards systems. I have been using them for about 4 or 5 years and we haven't lost anything, I have sent things to the wrong country and they have been redirected very, very easily as the label info sent by email can be printed out by anyone and stuck on the parcel wherever it is. Also less hassle for the customers if something goes wrong( ie. having to fill in new forms for a pick up from them etc. ) as they just print out the ready filled in labels and stick them on. A brilliant service. Also the telephone back up is brilliant. Everything get sorted out very quickly and everyone seems to be on it. Never had a problem there.”

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Posted 56 years ago

“Inter parcel are competitive, reliable and and a great help to my small business”

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Posted 56 years ago

Interparcel is rated 4.5 based on 9,938 reviews