Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,936 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,936 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

Write Your review

Tell us how Interparcel made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Use Interparcel on a regular basis and generally very good but recently a courier (City Link) failed to turn up 2 days in a row. I'm again waiting for the same courier as I write this and so far no sign of them. I wrote a complaint to interparcel and never got a reply. Bill Spears”

Helpful Report

Posted 56 years ago

“Excellent service. Very easy to get quote and book. Will definitely use again.”

Helpful Report

Posted 56 years ago

“Having to call a premium rate number for support is bad enough but the wait is typically quite long which means that interparcel makes money while we wait for them to sort an issue with their service.”

Helpful Report

Posted 56 years ago

“Booked this company as had a time slot to choose from. Mistake! Apparently It's a request...what's the point of putting an option you cannot fulfil? I could have chosen any number of other couriers and dropped off my parcel, but I'm studying, work and have kids so thought was my best option, as only day I get 4 hours at home. My other mistake was not reading the terms of agreement , but why on earth offer a service you don't provide ? Also I was informed it's pointed out on the confirmation email you get when you have paid, another useless idea as it's then too late. My only saving grace was an elderly neighbour who was in , sat in for me. Yes I should have read the small print..BUT WHY OFFER A SERVICE YOU DONT PROVIDE?”

Helpful Report

Posted 56 years ago

“The methods employed to display options and proceed to order fulfillment were easy to follow and well thought out. Godd and efficient system.”

Helpful Report

Posted 56 years ago

“Very fast delivery service and a very reasonable price, able to track the parcel and know when its being picked up and delivered. Excellent, will definitely use you again.”

Helpful Report

Posted 56 years ago

“Used the drop off service as couldn't stay in. Once collected next day, was delivered the day after that all for ?7.79 Very happy.”

Helpful Report

Posted 56 years ago

“Easy to arrange and completed as requested. Will use them next time.”

Helpful Report

Posted 56 years ago

“the service is very good great prices easy transaction drop off or get it collected from your door will always use and recomend to all”

Helpful Report

Posted 56 years ago

“A great guest house with friendly local staff on the shores of Loch Long. A great breakfast, wonderful choice, fruit, cereals, croissant, full Scottish breakfast, beautifully cooked. Loch Lomond nearby for walks and a cruise on a boat. This was my first visit to Scotland, I wouldn't hesitate to go back, I loved the stunning natural beauty despite the inclement weather in March.”

Helpful Report

Posted 56 years ago

“Very good service I just wish I could get some discount as a trade user? I only use Interparcel for my International deliveries.”

Helpful Report

Posted 56 years ago

“with the exception of a couple of hickups you have provided an excellent service”

Helpful Report

Posted 56 years ago

“The wife purchased particularly fragile items from a lady on the internet. Problem starts! litems are in Gravesend Kent.....we are in Chippenham Wiltshire. Solution, we contact Interparcel via website. Collection of lights easily arranged at a very acceptable price and at a time convenient to seller Two days later, we receive items in Wiltshire. What a brilliant service!”

Helpful Report

Posted 56 years ago

“collection was prompt, any questions were relayed quick and accurate, person receiving parcel was also pleased that parcel arrived in one piece and advised me it was a great service, so thank you”

Helpful Report

Posted 56 years ago

“Ii have always had a great service from interparcel easy to use great communication great staff :-)”

Helpful Report

Posted 56 years ago

“The web collection booking was easy. Collection was before the time specified. The driver was helpful and polite and the package was collected from Chesterfield on Monday and delivered Portsmouth next day at 11.09 am. Very impressive.”

Helpful Report

Posted 56 years ago

“Quick and easy way to send a parcel. No more post office for me!”

Helpful Report

Posted 56 years ago

“These guys are both a good price and always arrive to collect within the times requested. Never experienced difficulty in delivery either with things from high value to low value...All good”

Helpful Report

Posted 56 years ago

“Was told of this company, and was really pleased with them. The online service is very clear and easy to use. They collected when said, and had a comprehensive tracking information. And for a very small fee, I received a Text message when the item was delivered. Excellent.”

Helpful Report

Posted 56 years ago

“Great service, 100% reliable, always welcome!!!!!”

Helpful Report

Posted 56 years ago

Interparcel is rated 4.5 based on 9,936 reviews