Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,936 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,936 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with many years of reliable service at good rates. Sabrina just helped me correct a wrongly addressed consignment heading to Germany with UPS. very helpful.”

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Posted 10 years ago

“Lisa Irish was very helpful”

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Posted 10 years ago

“Thanks for the excellent help from Lisa today!”

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Posted 10 years ago

“I have used Interparcel on many occasions and have always been extremely pleased with the professional service they have given me. On the last occasion i used them there was a problem with the courier picking the parcel up from me but after contacting Interparcel they promptly sorted the issue out. I must stress this was not the fault of Interparcel but the actual courier. A special thanks to BEKA PULLING who really went out of her way to sort this for me. Thanks Again for a great service !!!!!! I would highly recommend this company to anyone who needs a parcel sending ..............”

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Posted 10 years ago

“Luke Johnson was extremely efficient with the way he dealt with the lost parcel. Very kind and polite over the phone. Thank you the parcel was delivered the day after.”

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Posted 10 years ago

“Although you didn't actually fulfil my delivery (due to me not checking the packaging requirements), had a positive service. Spoke to James England via the Live chat who swiftly cancelled my order and told me I wouldn't need a refund as it's the same day I ordered which is good. The previous courier I used 10 days ago for this same delivery, still hasn't refunded me. Would use again. Thanks”

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Posted 10 years ago

“Thank you Kayleigh West for the help with sorting out the UPS issue to get my parcel to Hungary on a next day service.”

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Posted 10 years ago

“Quick to sort out the issue with UPS”

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Posted 10 years ago

“becky was ever so helpful, ups couldnt find the customers address so chatted to becky and gave her my customers number - hopefully will all be delivered soon”

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Posted 10 years ago

“I have positive and negative feedback. Your colleague Kayleigh West was extremely helpful and efficient in responding to, and eventaully resolving the problems I had. I think she is an excellent member of your team. On a more negative note, I had two problems with a recent order (11946335). Firstly I booked a service with "no printer" required as I was in an area where I had no access to a printer. After a few minutes I received an email with the docs to print... I dealt with Kayleigh and colleagues who transferred the service to another provider (TNT), but they then called and said they needed an email address to send the docs to for printing... Frustrating... Eventually I managed to find a friend with a printer who drove approx 40km to drop them off for me. The pick up was 2 dayss late, but that was not the end of the world. I am sure these were local problems, but you can imagine that it was very irritating.”

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Posted 10 years ago

“Very helpful customer service from James England to sort out a re-collection of a parcel, as I'd missed the first attempt. All quick and easy.”

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Posted 10 years ago

“Very good service, alternative costs use them many times a week. This is a good example of the staff - Charlie Stocker - spending his time to let me know that our file had been delivered. I'd like to say thank you to interparcel and to all staff. Thanks again, Charlie Stocker.”

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Posted 10 years ago

“I have been having issues with getting a parcel to a customer with a deadline for tomorrow, the address has to be changed and Kayleigh O/T was very helpful, she has requested that the parcel be redirected to a business address, her manner was very courteous and helpful.. thaknyou for your help Kayleigh.”

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Posted 10 years ago

“Very helpful customer service, quickly resolved my problem.”

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Posted 10 years ago

“Further to my previous review, great service from Tasha, kept me informed, fantastic!”

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Posted 10 years ago

“Very fast, driver handled a heavy parcel without help, I was informed when delivery had taken place. Excellent service”

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Posted 10 years ago

“Used interparcel well over fifty times now and only ever failed to collect once, and i was emailed before hand to let me know that the driver wasn't coming, excellent service, recommended 10/10”

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Posted 10 years ago

“Great Service Thank you Interparcel”

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Posted 10 years ago

“A useful service and staff very helpful - recently assisted by Kirsty Cooney with parcel delivery hiccup for USA.”

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Posted 10 years ago

“Inter parcel were very prompt in informing us of a misplaced parcel and their action to trace it. The representative James Giffen was very helpful and the matter was resolved quickly.”

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Posted 10 years ago

Interparcel is rated 4.5 based on 9,936 reviews