Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,936 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,936 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

Write Your review

Tell us how Interparcel made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“James G was very helpful and my issue was dealt with promptly and efficiently.”

Helpful Report

Posted 10 years ago

“Quick and simple way of sending parcels.”

Helpful Report

Posted 10 years ago

“Very professional service. happy dealing with Becky. She is a nice and helpful lady. Thank you Becky”

Helpful Report

Posted 10 years ago

“Very helpful and satisfactory service”

Helpful Report

Posted 10 years ago

“I've used Interparcel at my last two companies and the service is fantastic, both for national and international deliveries. Plenty of delivery options to choose from across all the well-known courier companies. And cutomer service enquiries are always dealt with swiftly by Tasha...I have and will continue to recommend Interparcel to my colleagues and friends.”

Helpful Report

Posted 10 years ago

Hi Kathryn, Thank you for taking the time to leave us a review. We are happy to hear you are pleased with the service provided and look forward to being able to assist you in the future. Thanks from everyone at Interparcel.com Make sure you follow us on Twitter @interparcel and Facebook/interparcel for all of the latest updates, news and more!

Posted 10 years ago

“Excellent customer services. Lisa Irish sorted out delivery issues with no problem at all.”

Helpful Report

Posted 10 years ago

“Should have been collected Monday - didn't collect . Re arranged for Tuesday, again didn't collect as promised. On both days I had to phone them to find out that a problem existed! On Tuesday i was promised it would be collected Wednesday, service changed by Interparcel after I phoned them to double check is was still being collected. Told sorry a problem again, we will upgrade to UPS and will ensure collection today! So 3 days later, waiting in each day for a collection that will eventually be delivered 3 days late to my customer - abysmal service and performance, I will never ever consider using or recommending this incompetent organisation.”

Helpful Report

Posted 10 years ago

“I find your service very good, and if and when I do have a problem, your customer service advisor Rachael Smith is always really helpful and keeps me up-dated with useful and helpful advice.”

Helpful Report

Posted 10 years ago

“I found Becky Blythe, very helpful, if all of your staff are as helpful you can`t go wrong. exellent servise keep up the good work Thanks Becky ! Sean Reeve Managing director Spydercars Ltd Peterborough”

Helpful Report

Posted 10 years ago

“Hi, First class service from Becky.”

Helpful Report

Posted 10 years ago

“I booked a parcel collection from a customer who waited in all day and the courier didn't show,I contacted customer services and complained to Louise Evison who dealt with the matter very professionally and re-booked the collection,however,exactly the same thing happened so I contacted Louise once again to ask what was going on and as before she was friendly,polite and professional. I spoke to the customer again and it turned out that he had recently moved house and had not updated his address. Again I contacted Louise Evison but this time to offer my sincere apologies which she accepted with grace and understanding she is an absolute credit to the customer service team,thank you Louise.”

Helpful Report

Posted 10 years ago

“Kirsty was extremely helpful and friendly, while being very professional”

Helpful Report

Posted 10 years ago

“Waited patiently for collection of my parcel,ordered the previous day only to get an email at 11:38 which is 2 and a half hours after earliest collection,that it could not be collected and i would have to wait in all day the next day. As not everybody has broadband to check emails would it not be better to contact the customer on the mobile already given on the collection details page as they would not be aware until 5pm . When comparing with other providers the cheapest is not always the best idea,check terms and conditions as there is no compensation for a lost day”

Helpful Report

Posted 10 years ago

Hi Nigel, I'm really sorry that we were unable to get your parcels collected today. Unfortunately this was due to a system error, this was investigated by our IT team as soon as we were made aware of the issue and this has now been fixed. I can confirm the collection will be made tomorrow. I have passed your comments on regarding the way we contact customers to improve our services for the future.

Posted 10 years ago

“Great customer service from Luke on the online chat. Job went wrong but not Interparcel's fault.”

Helpful Report

Posted 10 years ago

“Hello, Customer Service Advisor James Giffen helped me considerably following a query of mine that I made by phone. His email response was extremely quick, and it felt like my request was important, that it got sorted so fast. Cheers James. Best, Aran”

Helpful Report

Posted 10 years ago

“Really fast delivery and costumer service!”

Helpful Report

Posted 10 years ago

“Lisa Irish solved my issue quickly and effectively. Thank you.”

Helpful Report

Posted 10 years ago

“Kirsty was extremely helpful resolving an issue I had with a shipment. Great website to use, very straight forward and no nonsense. much easier than booking direct with the carriers.”

Helpful Report

Posted 10 years ago

“Excellent customer service by Becky, everything was dealt with with speed and efficiency, and with great communication throughout. I'd recommend the Live Chat service to anyone!”

Helpful Report

Posted 10 years ago

“Excellent - no problems and everything dealt with speedily and efficiently.”

Helpful Report

Posted 10 years ago

Interparcel is rated 4.5 based on 9,936 reviews