Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,936 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,936 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have sent a parcel via UPS. Customer claim they never received. I did contact your customers service and receiver great support from Josie Smith. She keeps me updated all the time and answer my questions very promptly. She also contacted courier and after investigation I have been confirmed that parcel has bee delivered. 5 Star service. THANK YOU”

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Posted 10 years ago

“Very good customer service, reasonable prices”

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Posted 10 years ago

“Lisa Irish was very helpful!”

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Posted 10 years ago

“We had a query about a parcel delivery; I sent in an email and Louise Evison responded; took control and sorted everything out; thanks to her, a potential issue was expertly avoided.”

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Posted 10 years ago

“On time, easy to use, well priced and Charlie followed up with delivery details”

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Posted 10 years ago

“Very nice help service, I got help from Lisa Irish and she did a very good job, provided orientation and solve the issue that I had very quickly, I totally reccomend her.”

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Posted 10 years ago

“I like the ease of Interparcel and being able to choose from the many options offered by many couriers. The pre pay facility is great for getting orders through in a hurry as there is no need to add payment details. The support is also great - requested an address change last minute and the replacement shipping label was sent straight through (didn't get the lady's name). I've also received a very speedy customer service response email from James Geffen - all round, very impressed.”

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Posted 10 years ago

“Needed to cancel a shipment due to amiss in communication between me and seller. Contacted your chat and JamesG, he helped me immediately and I got the refund my mail from Paypal during the chat. Very good customer service.”

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Posted 10 years ago

“Your Customer Service Advisor, Louise Evison has been incredibly helpful in solving my issue. She dealt with it swiftly and politely and made the whole process an absolute delight.”

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Posted 10 years ago

“Thankyou louise Evison For the fast reply in regards to my parcel order Was worried as I booked for next day Thankyou again ???????? Thanku”

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Posted 10 years ago

“I made boo boo your nice man james o/t sorted it :) very very impressed :)”

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Posted 10 years ago

“Unlike the competition they have a timed window for courier collection. Too bad they cannot receive payments from non-UK cards and PayPal accounts”

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Posted 10 years ago

“Everytning fine with the company - too bad they don't accept non-UK based cards and PayPal accounts for payment”

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Posted 10 years ago

“Everytning fine with the company - too bad they don't accept non-UK based cards and PayPal accounts for payment”

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Posted 10 years ago

“I spoke to Lisa lrish who was very polite and helpful You need to keep her and pay her more Regards from Tim keen”

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Posted 10 years ago

“Dealt with a James O/T today, very helpful in sorting out my problem, thank you.”

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Posted 10 years ago

“Excellent response to my query by James, I booked the wrong day for collection but my error was quickly dealt with and corrected. Brilliant thank you!”

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Posted 10 years ago

“Sabrina was very helpful and I was able to rebook my collection for the next day. Thank you Sabrina!”

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Posted 10 years ago

“Just want to say that I had excellent customer service from Tasha Miles regarding an order that went to Brazil and wouldnt go through customs unless we paid an amount. Thank you”

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Posted 10 years ago

“I have used for a while now and would recommend. Great customer service from Stacey, very helpful and got the job done.”

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Posted 10 years ago

Interparcel is rated 4.5 based on 9,936 reviews