Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,936 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,936 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I selected for UPS 24 hour serivce, and they delivered 48 hours,however Lisa the CS advisor checked with the UPS service and they refunded the shipping cost. good service, and very cost saving.”

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Posted 10 years ago

“Great service, very grateful for Charlie Stocker's support!”

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Posted 10 years ago

“James Giffen was very helpful today. He solved my problem very quickly.”

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Posted 10 years ago

“I really appreciate the quick answer from James G. Very friendly and helpful. Keep up the good work.”

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Posted 10 years ago

“I was helped by Lisa Irish today and she was really helpful and quick to respond. Thanks Lisa”

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Posted 10 years ago

“The service Interparcel offer is excellent. Issues very rarely occur, both in the service and the delivery of the goods themselves, and on the occasions that they do, the staff on hand to resolve it very quickly. In particular, yesterday Kayleigh West emailed me to inform us of a change in the service, but the email was very prompt and clearly detailed the changes, and it was all taken care of by the time the email was received. Preemptive resolutions like this are always well received.”

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Posted 10 years ago

“Good value for money, efficient parcel delivery service. Customer service staff always helpful. Customer service adviser Louise Evison was very helpful in sorting out an error of mine this week.”

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Posted 10 years ago

“I love the fact that I can pick the phone up and speak to someone nice and friendly quickly . Stacy McKay was very helpful with my query and emailed me and kept me up to date. This is very rare with most companies so please keep it up Interparcel.”

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Posted 10 years ago

“thanks so much to Kirsty as I was happy I could change address thanks”

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Posted 10 years ago

“My most recent orders with Interparcel have been spot on. No problems with collection or delivery and goods have arrived in perfect condition. I tried to query something using the instant chat feature on the website but it seemed not to be working. However my email was picked up quickly and the issue resolved with no trouble. Very good service. James Giffen sent me an email to confirm todays delivery was successful which was a nice touch.”

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Posted 10 years ago

“Very good service. Any problems always sorted out promptly.”

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Posted 10 years ago

“Interparcel's customer service has improved beyond recognition in recent times and is now streets ahead of anything offered by competitors such as P*****2**. Contact information is easy to find and I've found I get through quickly by phone or using their chat facility. Amazing. I have switched allegiance and will stick to Interparcel from now on, even if they sometimes cost a little more. PS Thanks to Mary for prompt and helpful support today.”

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Posted 10 years ago

“Kate has been very helpful for me providing the best solution suitable for my needs. Very kind and professional!! Thank you Lucia”

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Posted 10 years ago

“I use Interparcel on a regular basis and send the vast majority of my orders through them. They are helpful and professional. Any problems are solved and rectified in a very prompt manner and the staff answer queries and emails very quickly. My most recent query was answered within 24 hours by Stacey Mckay and she dealt with it in a very professional manner. I would not hesitate to recommend this company.”

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Posted 10 years ago

“Lisa iris was very good in rebooking my parcel and very helpful”

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Posted 10 years ago

“Spoke to Becky Blythe today she was very helpful providing all the info I needed. 5 stars”

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Posted 10 years ago

“I was very pleased with the service today from James G .. fast, and polite, great thanks”

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Posted 10 years ago

“Great Service from Mary, nothing was too much trouble, very quick replies. Highly recommended”

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Posted 10 years ago

“easy to use hassle free”

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Posted 10 years ago

“The customer service advisor who I chatted online with was excellent, she was speedy and clear , so many thanks Nicole for sorting out my problems.”

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Posted 10 years ago

Interparcel is rated 4.5 based on 9,936 reviews