Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,936 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,936 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We , have had problem with one of our parcel , so I contacted Interparcel by using the live chat . My request has been processed really fast by Lisa Irish and everything should be sorted in no time”

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Posted 10 years ago

“JamesG was very helpful and quick with replying. Thank you for your excellent service.”

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Posted 10 years ago

“The live chat (with Lisa Irish) was extremely efficient - what a great service - simple & quick - perfect Thanks”

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Posted 10 years ago

“Excellent service, have used thiis on other occasions in the past and have found them to be very competative and reliable. There is an option to to have a text conformation of delivery at a very small charge. Communication very good. Have found d them very reliable. Would recommend .”

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Posted 10 years ago

“Great service once again James Giffen you customer service assistant was very helpful indeed. Regards Andrew Woodings TestnHire Ltd”

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Posted 10 years ago

“I have used Interparcel for maybe 10 years now with no issues, and Kirsty Cooney was great to send an email to me confirming delivery. Mint service Lets keep business going. Ray Gurr.”

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Posted 10 years ago

“We use Interparcel almost daily due to the easy and straight forward system they offer us. The co-ordination of their TNT and UPS service works really well and proves to be cost effective and flexible. This is further backed up by confirmation emails when we send goods out for delivery before a set time. Charlie Stocker, your emails really do help our business flow! Our Thanks to the Interparcel team!”

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Posted 10 years ago

“After the tracking information was seemingly not working on a booked package, I asked for help on the live chat service. Sabina Lengyelova answered and was quick to investigate the situation. It was discovered that I had somehow been sent two labels for one package and the information had crossed over somehow. Sabina followed this up politely and efficiently even though I accidentally cut her off abruptly on the live chat service, apologies for that. Overall helpful service and the situation was investigates and resolved quickly.”

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Posted 10 years ago

“We had a problem and was unable to ship our parcel the day we booked for collection, but after contacting interparcel we received a fast response from Annelese McBride who was very helpful and arranged the parcel to be collected when we were ready to ship.”

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Posted 10 years ago

“Kirsty provided great service. She is very helpful.”

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Posted 10 years ago

“Excellent service, competitive prices and good range of couriers. James Giffen was most helpful in dealing with enquiries.”

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Posted 10 years ago

“Hi, had a small problem with customs fees, sorted by Lisa Irish very quickly. Thanks”

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Posted 10 years ago

“So far I have found interparcel to be a very good service indeed. I had a slight problem recently but it was immediately sorted out by your representative James Giffen who I found to be very thorough and also concerned for me and my awkward issue regarding the non-delivery of a parcel.”

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Posted 10 years ago

“live chat operator kirsty was excellent and helpful”

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Posted 10 years ago

“5 star service. Problems resolved quickly and easily, parcels sent without fuss. Great company to deal with. A delivery issue recently was resolved quickly and easily for us by Charlie Stocker. Our thanks to him and all at Interparcel.”

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Posted 10 years ago

“I was helped to resolve a problem with US customs, Nicole Rowland was efficient in this respect. I would always recommend Interparcel to friends or business colleagues.”

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Posted 10 years ago

“Sabrina was today, as all staff I am sure,very helpful and will always reccomend you to others...thanks for a great sevice..”

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Posted 10 years ago

“Nicole helped me today, very quick sorted my issues out in seconds great customer service from Nicole, the five stars are for you Nicole!”

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Posted 10 years ago

“Was helped today by Nicole Rowland that sorted my problems that I had. Thank you”

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Posted 10 years ago

“good service provided by Louana Pyzer”

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Posted 10 years ago

Interparcel is rated 4.5 based on 9,936 reviews