Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,936 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,936 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very efficient and easy ... but not cheap! James Giffen gave me all the info that I required. Graham”

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Posted 10 years ago

“I used live chat and James was very helpful with the information i required.”

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Posted 10 years ago

“I believe Interparcel customer service advisors on Live chat are extremely helpful. This advisor James dealt with my problem immediately. Keep it up with excellent customer service. :-)”

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Posted 10 years ago

“very good, quick response, by James”

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Posted 10 years ago

“Great service from Interparcel as always, We use them on a daily basis and never have any issues, this is backed up by a great team of customer service agents who are quick to deal with any questions that need answering Thank you Charlie Stocker for your help with the advise on our delivery to the Republic of Ireland today, :o)”

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Posted 10 years ago

Hi Lee Thank you for review, we really appreciate the positive feedback and look forward to being able to send more parcels and packages for you in the future. Make sure you follow us on Twitter @interparcel and Facebook/interparcel for all of the latest updates, news and more! Thanks, from the team at Interparcel.com

Posted 10 years ago

“Nicole Rowland got in contact with me regarding a query about a duplicate order very quickly and resolved the issue straight away. It is great to have such quick and efficient customer service.”

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Posted 10 years ago

“Quick response from Charlie Stocker to a general query we had about potential shipping services to Russia form the UK. Thanks”

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Posted 10 years ago

“I have used Interparcel for over 3 years and sent many parcels all over the world without any issues and at a great price. Recently, one FedEx consignment going to Dubai got held up in Paris for several weeks and I assumed was lost. Interparcel customer services were great, kept chasing and made sure I was updated at all times. It was finally located and sent on its way to the final destination. I would like to thank Lisa Irish in particular for being so determined and tenacious!”

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Posted 10 years ago

“I always use your company because of the first class service you provide & your value for money rates. I have a few friends who, like me, use Ebay regularly & I am always advising them to use your company. Your recent refund for a later-than-intended delivery is an excellent example of your service, reliability and value. Well done! Robert S. Wagstaff , a regular Interparcel user.”

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Posted 10 years ago

“Have never had any issues at all in the 3 years I've been using Interparcel until yesterday (Sun evening); for the first time my shipping label was not made available. Very reassuring to know that after an email saying what the problem was, Charlie Stocker responded in under an hour with my label and an apology. Great service, thank you.”

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Posted 10 years ago

“Excelllent service from James Giffen with a delivery problem.”

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Posted 10 years ago

“Interparcel always provide a wide range of delivery options. Today was the first time i had to cancel a delivery - a parcel was to be collected from a customer and returned to us, but the customer changed their mind. I had an online chat with James G who was extremely helpful and cancelled the order and refunded our account immediately. No fuss, minimum effort from me - one less thing to worry about!!! Thank you very much James”

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Posted 10 years ago

“Been using interparcel for many years now, I have never had any issues with deliveries with domestic or worldwide and the only time I did have a need to contact customer services (due to some unfortunate import duty issues) Rebecca Pulling (customer services) was superb throughout the process of getting it through customs. I have recommended Interparcel many times and still do.”

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Posted 10 years ago

“Would use and recommend to people due to good communication and politeness and very good tracking off items,very helpful people. Many thanks”

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Posted 10 years ago

“Customer service by telephone and email is always very good. Minimal holding time and emails answered promptly Recent correction of delivery address and change of collection date managed very well by Louana Pyzer”

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Posted 10 years ago

“I use interparcel a lot ,very good and good rates,downside when booking multiple parcels as I do all the time you have to go to the start for every parcel and its time taking,”

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Posted 10 years ago

“Extremely prompt and efficient service. I was kept up to date with every movement of my parcel. Great work by James Griffen who keep my updated and ensured I had the utmost confidence in your service. I shall use you again and recommend to my friends. Such good service is down to having customer focused and efficient staff like James Thank you Peter Very satisfied customer”

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Posted 10 years ago

“I've used Interparcel for a few years now and have always had a good experience with them. I've yet to find another company that can offer reliability, confidence and trust that my goods will get there on time. Their online booking sytem is easy to use and it's simple to track a parcel. And being able to talk to a real person from customer services on the phone who offers help and information when required is golden and goes a long way! To top it all off, how wonderful it is to get a personal notification of an important parcel being delivered! Top job, Charlie Stocker! Keep up the great work, Interparcel. You're the best!”

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Posted 10 years ago

Hi Rebecca Thank you for taking the time to leave us a review, it's great to hear that you are pleased with our online parcel booking experience. Make sure you follow us on Twitter @interparcel and Facebook/interparcel for all of the latest updates, news and more! Thanks, Interparcel.com

Posted 10 years ago

“I've used Interparcel for a few years now and always had a good experience with them. I've yet to find another company I like better! Not only is their booking system online super effiecient and straight forward, but their customer service support is impeccible. Sometimes it's the little things like being able to talk to a real person on the end of the phone to ask questions to etc. Always good to get a personal notification that an important parcel has arrived too - big thanks to Charlie Stocker from customer service especially! Keep up the great work, Interparcel. You're the best!”

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Posted 10 years ago

“I have used interparcel quite a few times, however on the occasion that I decide to join and make an account, something goes wrong, I got in touch and very quickly and email was sent saying that they would look into, I was then emailed by James Giffen who asked for particulars of the parcel, he then within a day got back in touch to say that it had been found and dispatched, very quickly and my daughter has received it. All in all a very positive outcome and handled very promptly. Thank you James”

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Posted 10 years ago

Interparcel is rated 4.5 based on 9,936 reviews