Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,939 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,939 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I always use Interparcel when sending large items. The site is easy to use and the choice of carriers is good. I have had an issue with a customer about his delivery and Charlie Stocker has been very helpful in helping to resolve it for me.”

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Posted 11 years ago

“Fabulous customer services, issue dealt with quickly and efficiently. Thank you so much!”

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Posted 11 years ago

“I often recommend you guys! Quick comms and very thorough. Website is a bit of a pain mind - we are account customers with dpd/interlink and each UK /eu order is one page (UK orders are done with 4 clicks - postcode, name, email, go!) everything else is a default setting. Interparcels strength is its people - like Rachel - cheers!”

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Posted 11 years ago

“Issue resolved within 1 minute by Rachael very professionaly”

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Posted 11 years ago

“Issues resolved within 1 minute”

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Posted 11 years ago

“Charlie Stocker was very help and could not of resolved and answered my problem more efficiently.”

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Posted 11 years ago

“As always Iuona and your chat people always very helpful.”

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Posted 11 years ago

“louana pyzer was very helpful and resolved my issue very swiftly”

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Posted 11 years ago

“i have used this service three times and referenced it to about ten people although my box was not delivered. the customer service staff especially sabrina were very helpful, they were able to help me why and resolve the situation for me. am really pleased with the service and the friendly and open communication”

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Posted 11 years ago

“I was chatting to Rachel and she helped me very quickly”

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Posted 11 years ago

“Interparcel's service has always been good and I have never had a reason to complain. Last weekend I made a mistake whilst booking and used the wrong delivery address. It was late at night so I sent an email to customer services explaining. As soon as Live Chat was available the following morning I spoke to Simona. She quickly checked my booking, requested the correct address and sent me new emails via email. Quick, competent and polite. Shortly after I received an email from Rachael confirming that she had seen my email and on checking realised that the address had been amended. Another operator who was quick, competent and polite. I think Interparcel should advise our energy companies about Customer service.”

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Posted 11 years ago

“Use interparcel all the time, 99% of the time its perfect service”

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Posted 11 years ago

“I contacted Interparcel on a couple of occasions to track an item that was being returned to me from Australia. Rachael was confident, quick to assist and reassuring, many thanks to her and your team. Still awaiting parcel but fingers crossed it will be today!”

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Posted 11 years ago

“Shipping with Interparcel is a very easy and quick process. The customer service is very efficient. I had a parcel hold overseas and Lisa Irish assisted me with solving the issue. I appreciate the professional and helpful approach.”

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Posted 11 years ago

“Thank you Charlie Stoker for helping me rescheduled my package delivery so it didn't sit on my steps while I am away from home. Thanks, Paul”

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Posted 11 years ago

“Stacey Mckay was very efficient in her service. Impressed with speed and her polite nature.”

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Posted 11 years ago

“James Giffens help was excellent in solving my issue.”

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Posted 11 years ago

“TNT couldn't take my packages. Inter parcel resolved this in a stroke. Well Done!”

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Posted 11 years ago

“Great service with super fast answer and advice! Thanks to James O/T from live chat service!”

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Posted 11 years ago

“The live chat service is very very good and always most helpful and quick, I spoke to james O/T and he sorted my mistake out in an instant A1 !!!”

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Posted 11 years ago

Interparcel is rated 4.5 based on 9,939 reviews