Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,939 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,939 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Interparcel is usually great but their agent James was ace, really quick to respond at least four of those stars are his.”

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Posted 11 years ago

“This is my first time using this method to send packaged from the usa to uk and it's been awesome! I emailed your company and Kristy Cooney was so very helpful. I will definitely be using this method in the future. Cheers Johnny.”

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Posted 11 years ago

“website was very user friendly and easy to navigate. customer services was excellent. I emailed James Giffen afterwords about my tracking number, he was very responsive and friendly. Although I could have done with the tracking number in an email when I placed the order.”

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Posted 11 years ago

“Excellent service and on the chat line James G was very helpful and efficient.”

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Posted 11 years ago

“Lisa was swift and responsive”

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Posted 11 years ago

“Very prompt service. I received a courtesy email from James Giffen once the pack had been delivered to say it had arrived safely, which was very helpful! Thank you.”

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Posted 11 years ago

“Your service was very good, thank you for your help.”

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Posted 11 years ago

“We had a delivery problem and were informed about it as I had not noticed it. I appreciate such a service. Charlie Stocker of Interparcel dealt with this problem. Well done”

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Posted 11 years ago

“Excellent response to my problem sorted out promptly by Nicole Rowland”

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Posted 11 years ago

“I had a problem with two deliveries. I had a live chat with a Becky Blythe and she was superb in sorting everything out. I was most impressed. Well done and many thanks A Makin”

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Posted 11 years ago

“Could not ask for better service. Very swift collection and delivery of parcel from Notts to South coast in less than 24hrs from booking. Good communication from Charlie Stocker customer service advisor..”

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Posted 11 years ago

“A big thank you to Rachael, for sorting out my problem. This is what you call customer service.”

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Posted 11 years ago

“After an initial issue with one of interparcels international fulfilment agents , Becky Blythe of interparcel went all out over several days to ensure that my package got delivered to its correct destination, Becky displayed great logistical and communication skills a real asset to interparcel . Without Beckys intervention , I would have walked away from ever using interparcel again , but now my faith is restored and not only will they continue to get my business but I will recommend them to all my friends and colleagues who need a courier service.”

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Posted 11 years ago

“I ve had problems with my shipping but everything was managed very well. I ve chatted with mrs. Lisa Irish and she was perfect”

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Posted 11 years ago

“Very helpful indeed and specific info. Not an: "If it's not on the shelf we don't stock it" attitude ..”

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Posted 11 years ago

“good problem understanding, quick solve great service .thank you”

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Posted 11 years ago

“Fantastic Service I will defiantly be using again.”

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Posted 11 years ago

“Very professional good speedy service”

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Posted 11 years ago

“Becky Blythe was very helpful indeed. I now know exactly what to do, great.”

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Posted 11 years ago

“Lisa Irish was quick to response on Live Chat. Kudos to her.”

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Posted 11 years ago

Interparcel is rated 4.5 based on 9,939 reviews