Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,939 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,939 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

Write Your review

Tell us how Interparcel made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick and easy service - live chat is excellent - Sabrina was a star”

Helpful Report

Posted 10 years ago

“Great service. Kudos to James Giffen for sorting out a query as well. Thanks...”

Helpful Report

Posted 10 years ago

“I was helped by Annelese McBride regarding a parcel that had not been delivered. She was swift and efficient, and as a result it is now out for delivery again. Her emails were very good and helpful!”

Helpful Report

Posted 10 years ago

“Thank you for an excellent service getting tracking and proof of signature for me. Louana Pyzer has been excellent in getting the information and communicating back to me. I will not hesitate in using your services again. Kind regards, Neal Marshment”

Helpful Report

Posted 10 years ago

“Very good company and quick service! Thank you James Giffen for the great assistance, I will definitely use Interparcel more and more in the future. I really recommend using this website.”

Helpful Report

Posted 10 years ago

“Lisa was very helpful and gave quick respsonses”

Helpful Report

Posted 10 years ago

“I have used them for years for my business deliveries andI have always had excellent service from Interparcel. Nicole Rowland (customer service advisor) was a particularly helpful contact regarding my last consignment. A superb and easy to use service, I highly recommend them.”

Helpful Report

Posted 10 years ago

“Great Company. Definitely one of the best UK and International Couriers. Andy B.”

Helpful Report

Posted 10 years ago

“I have been using Interparcel for my company, smartlock.co.uk for while now and I must say that I am really impressed with their customer service. I screwed up and gave the wrong collection address, I expected a load of hassle but customer service agent Lisa Irish sorted it out immediately. thanks again, Stuart”

Helpful Report

Posted 10 years ago

“Brilliant service as usual.I would highly recommend to friends. I would particularly like to mention Nicole Rowland who is always helpful, has a pleasant manner and can never do enough to help.”

Helpful Report

Posted 10 years ago

“Always easy to use and customer service staff are always polite and helpful. On this occasion, Louana Pyzer resolved my issue within minutes.”

Helpful Report

Posted 10 years ago

“My issue was dealt with by Charlie Stocker who handled and resolved the problem very efficiently”

Helpful Report

Posted 10 years ago

“Very efficient service - both ordering a courier, and any invoice or collection queries afterwards”

Helpful Report

Posted 10 years ago

“Made a mistake on the form, used the chat line, all resolved quickly.”

Helpful Report

Posted 10 years ago

“Very good service from 2 of your staff: Charlie Stocker & James Giffen. Issue resolved quickly. Thank you”

Helpful Report

Posted 10 years ago

“wow telephone customer service the best i have ever seen had a problem with DPD labels answered the telephone instantly this is what i call SERVICE THANK YOU have have not had this kind of service of any courier in my life i sell on ebay hifiaudiovidoeheaven and this is what takes the pain out of being self employed”

Helpful Report

Posted 10 years ago

“Excellent customer service via online chat, very helpful and informative.”

Helpful Report

Posted 10 years ago

“I have always found Interparcels prices good and their customer service excellent. I love the fact that you can actually call them (unlike some courier booking companies!) and their live chat is always great. Rachael has been particularly helpful today, can't fault the speed and efficiency.”

Helpful Report

Posted 10 years ago

“Sarbina was very helpful and very friendly she helped me to stort out a problem she is very very good very pleased”

Helpful Report

Posted 10 years ago

“I have used Interparcel a number of times now and found that they provide and excellent and professional business service. Recently when I needed to cancel an order, the customer service representative I spoke to (Charlie Stocker) was extremely helpful and reimbursed our account immediately in addition to confirming an alternative delivery schedule. I would highly recommend Interparcel. Regards, Richard.”

Helpful Report

Posted 10 years ago

Interparcel is rated 4.5 based on 9,939 reviews