Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,936 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,936 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

Write Your review

Tell us how Interparcel made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service from Kate Hall today. Thank you I Foss”

Helpful Report

Posted 10 years ago

“I am very happy with your service excellent customer service thank you”

Helpful Report

Posted 10 years ago

“Although i did have a few problems over the weekend with shipping labels and items not appearing in my account history i was very happy with the service and price. All items have now been delivered. Nicole was extremely helpful and managed to sort out refunds that were due to me.”

Helpful Report

Posted 10 years ago

“The operator, Katy Hall, was very helpful and promptly returned my enquiries on the contact form. I was very pleased, thankyou. M.Catalano”

Helpful Report

Posted 10 years ago

“I had never heard of Interparcel, I won an item on EBay and the seller suggested Interparcel as she had used them previously. We had both searched the Internet for a deal, the lowest we found was £30 ranging up to £76! Interparcel worked out at £18. They went to pick up the parcel on the appointed date and due to my error, went to the wrong address. No problem at all, collection was rescheduled for the next day, no penalty incurred. Collection went ahead and delivery followed the next day, (150 mile trip). The parcel arrived in good order,mI couldn't be more satisfied with service I received, thank you. Karen - Newcastle under Lyme”

Helpful Report

Posted 10 years ago

“Having used your service while I was at work,I have continued in retirement.on a recent problem that arose I emailed Nicole Rowland who responded promptly,followed through with ups and kept me informed. With the result the problem was sorted and parcels delivered safely.many thanks shall not hesitate to care on using the service and never have any doubt in recommending.”

Helpful Report

Posted 10 years ago

“I made a silly mistake in my order and it was sorted out straight away! Very good customer service.”

Helpful Report

Posted 10 years ago

“hi Mr/Mrs survey manager, I've used interparcel many times and today I was worried about receiving my parcel and I was speaking to Sabrina online. She was extremely proffesional and was very prompt in dealing with my many requests. I was completely reassured and felt at ease even though there was absolutley nothing could do since I was stuck in a 3 hour environmental control systems. I did suggest she should get herself a mocha after such a blisteringly good performance. A true testament to the amazing customer service level of interparcel staff. A woman of her calibre should definitley be promoted to chief customer support officer. Once again I can not stress enough how good she was. I would definitley use interparcel again. My tracking number was 951224731449. Regards Abdi”

Helpful Report

Posted 10 years ago

“Just had a question, dealt with Charlie over live chat and very quickly sorted.”

Helpful Report

Posted 10 years ago

“Many thanks for Rachael :)”

Helpful Report

Posted 10 years ago

“We sent an important parcel to an address that is very new so doesn't show up on most sat navs - It was great to get an email from your employee Nicole Rowland to say it had been delivered and signed for - It put my mind at rest and highlighted that Nicole is a credit to your company in going that extra bit further in her care for your customers.”

Helpful Report

Posted 10 years ago

“Charlie o/t was a top lad in live chat”

Helpful Report

Posted 10 years ago

“impressive speed very professional customer treatment by Josie Smith excellent care in handling the package,”

Helpful Report

Posted 10 years ago

“Parcel delivered to Poland in good time as promised. I did research but still opted for Inter Parcel and was glad I did.”

Helpful Report

Posted 10 years ago

“I was in need of some urgent POD's for a customer and request was very promptly dealt with by James (Griffen), much appreciated!”

Helpful Report

Posted 10 years ago

“you resolve my problem quickly Louna Pyzer was a great help thank you for the good service”

Helpful Report

Posted 10 years ago

“Always such fantastic service. And special thanks to Charlie Stocker who dealt so promptly and clearly with a complicated delivery problem that had arisen in Hong King. 100% and 10/10 to Charlie! David Tibet+++”

Helpful Report

Posted 10 years ago

“Quick and easy. No time wasting, so that's what one needs. Highly recommended.”

Helpful Report

Posted 10 years ago

“Your employee Lisa Irish was extremely helpful at sorting out a customs issue with a package to Nigeria. She was very responsive and fond all the information I needed.”

Helpful Report

Posted 10 years ago

“Quick and easy service - live chat is excellent - Sabrina was a star”

Helpful Report

Posted 10 years ago

Interparcel is rated 4.5 based on 9,936 reviews