Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,936 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,936 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Minpr query I had was answered quickly by Tasha.Great service ,thankyou.A+++++”

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Posted 10 years ago

“I have just contacted 'James G' via your live chat and wanted to say how impressed I was with the efficiency of this member of staff and the very polite manner in which I was dealt with. Thank you very much and I will continue to use this service and recommend to my colleagues. Kind regards Keri Forster”

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Posted 10 years ago

“A Very user-friendly service. encountered a problem in booking my collection and Tasha assisted me in my refund. Very satisfied customer here and will surely use this service next time”

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Posted 10 years ago

“Great service and staff always helpful - Racheal particularly helpful!”

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Posted 10 years ago

“James giffen dealt with a problem brilliantly”

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Posted 10 years ago

“Great Service received. James G was friendly and professional and solved my query quickly.”

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Posted 10 years ago

“Very easy to use and they are quick to assist when I encountered an Issue with the booking process. Highly recommended service!”

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Posted 10 years ago

“James did a good job this morning and so I'll continue to review interparcel.”

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Posted 10 years ago

“Lisa Irish helped me with m tracking problem promptly and professionally. I am still waiting for delivery info She promised via e-mail: pasi.paajanen@welho.com”

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Posted 10 years ago

“Always great service. It can't be easy having to deal with both 3rd party companies AND customers, but Interparcel has always been great to me and the many MANY parcels I've sent. They have live chat Monday to Friday which is invaluable :) And Rachael who handled my issue today was very professional - as they all are. Overall, I'll keep using Interparcel (as long as their prices are competitive).”

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Posted 10 years ago

“Have used Interparcel for several years now and find them very efficient and easy to use' Yesterday had to contact out of hours as my shipping label had not been received. I sent an email enquiry form and received a very quick resolution to my problem with a shipping label received by return. Many thanks to James Giffen who dealt with my enquiry in a quick , friendly and efficient manner - thank you James.”

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Posted 10 years ago

“Just a few of the helpful employees at interparcel James Giffen Annelese McBride Leanne Irish If you end up needing advice or help with anything and end up with one of these people , you can be sure to be treated in a professional and friendly way , great communication!”

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Posted 10 years ago

“I've requested a same day delivery but the collection was too late. I've contacted Interparcel via Live Chat and Nicole has been an excellent support to track the parcel. In the end, as it was too late for a collection, we had to cancel but Nicole also helped me to cancel without a charge.”

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Posted 10 years ago

“Sabina Lengyelova was very helpful in rebooking the collection and followed our call up with an email.”

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Posted 10 years ago

“In the only problem with the msi-delivery of a packed that I have had (always using Interparcel) in this case via UPS, your representative I have exchanged emails with (Beka Pulling) has been a model of helpfulness and courtesy & the problem with her help & good offices has been resolved. I continue to be a fan of Interparcel, & yesterday recommended you to my step-daughter.”

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Posted 10 years ago

“Service from live chat was precise and informative and friendly delivery drivers I would highly recommend your service and happily use it again”

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Posted 10 years ago

“I've used Interparcel to send a number of book packages internationally with great success. When there are problems, staff are always helpful by email, most recently James Giffen. One great improvement that I would like to see implemented, is the ability to include the recipient's email so that they can receive tracking information and be contacted directly when there is a problem. Thanks”

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Posted 10 years ago

“JamesG was great help. Quick to respond and warned me of the timings to place orders.”

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Posted 10 years ago

“We were charged twice for an order and Louana Pyzer was very helpful and dealt with it quickly for us. Thank you.”

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Posted 10 years ago

“Interparcel is usually great but their agent James was ace, really quick to respond at least four of those stars are his.”

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Posted 10 years ago

Interparcel is rated 4.5 based on 9,936 reviews