Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,938 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,938 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The first few times I used interparcel I was very impressed, however recent times have been rather annoying. Booking a time slot for a parcel to be collected is the time I'd expect it to be picked up. However on the last couple of collections I book an early timeslot and get a phonecall stating there is "no driver in the area" in the morning, and can they collect in the evening. Very frustrating! If you can't pick the parcel up at a certain time, don't offer me the chance to select it!”

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Posted 56 years ago

“Have always used P.O. for parcels and packages, had never thought to use anyone else. Checked rates for both and found courier to be half price for the same service! No brainer ! Courier service wins ! Excellent Service and arrived sooner than I expected. Will definitely use again. Highly recommended.”

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Posted 56 years ago

“I would recommend Interparcel to friends as they are reliable and reasonably priced. My only downside would be that I have to be here to await the collection of the parcel and the only times given are 'between 8am and 9pm'. This means I have to stay in and be here for a 13 hour period. If I was told 'after 5p.m' (which from experience it probably will be - but I don't know) it would be far more convenient for the customer. Apart from that I feel it is very good service. G.B.Melia. capoffbeat@hotmail.com”

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Posted 56 years ago

“So easy and so reliable. Brilliant. Try it!!”

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Posted 56 years ago

“Interparcel usually works very well. If there are problems It is easy to contact someone during working hours on the phone. The staff are generally helpful and usually manage to sort out any problems. It would be helpful if there was someone on the end of a phone until say 8.00p.m. The staff regularly promise to phone back but never do without exception. Generally a good service which I would recommend to a friend”

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Posted 56 years ago

“If you want to send a parcel anywhere - this is a great service to use - lots of choice from next day to 3 day. I went for next day as I wanted to make sure goods were received ahead of the weekend, and booked with TNT. Everything comes in on email - simple instructions and simple labels and tracking. Just so simple, quick and easy.”

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Posted 56 years ago

“I booked the service using interparcel. They collected the item almost within and hour of booking the service. I am hoping it will arrive tomorrow in one piece”

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Posted 56 years ago

“This is the quickest and easiest way of sending parcels.Just goon line enter your parcels weight length width and depth, you then get to look at a range of agents and prices to choose from click on who you want enter your details and recipients details. If all ok accept price, print out mailing label stick it on parcel they will pick it up same day or next depending what you chose.You can't rack the parcel or they will text you when it's delivers. Couldn't be easier or better.”

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Posted 56 years ago

“It's carnival in Irun this week and after taking over a Goldilocks outfit from Liverpool for our little grand daughter Eider last week we were short of 3 Bears outfits !! No luck in Spain so got them in Liverpool. Problem??? How to get them there for Friday. Checked out loads of solutions and picked up on this deal which looked too good to be true and you know what happens to them !! Just been texted the parcel has been delivered as assured for half the price of most of the competition !! The ease of tracking and the information provided there was brilliant, thank you so much Interparcel,,you have made a little girl, her sister and parents ( aka Goldilocks and the 3 bears) very happy !!!! Fantastic !!!”

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Posted 56 years ago

“I love the service Interparcel offer its easy to use and gives you the best price with reliable couriers.”

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Posted 56 years ago

“It is a straight forward and easy to use system so send parcels. Sometimes one might think that there are to many labels, but once you get used to which ones are needed, it is simple enough. Put the addresses in, weight & size then ask for a quote. You get a selection to choose from for price and courier. Thanks Interparcel, Keep it up.”

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Posted 56 years ago

“Easy to use website and cheaper than most others.”

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Posted 56 years ago

“We have used this service a few times and although we may have had a few reservations the first time we used you, that has been deferred and would recommend others to give you a try.”

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Posted 56 years ago

“I KNOW I HAVE NEVER BEEN THE BEST CUSTOMER, BUT I`M GETTING BETTER. THERES BEEN CANCELLATIONS AND ALL SORTS OF UPSETS BUT INTERPARCEL HAS NEVER LET ME DOWN. AND THATS WHY I HAVE STAYED, THEY WILL ALWAYS HELP AND WITH A BIG SMILE. AND THAT GOES A LONG WAY WHEN I NEED TO KEEP MY CUSTOMERS WORLDWIDE HAPPY. THEY WILL NEVER GET RICH WHEN DELIVERING FOR ME, BUT, AT THE END OF THE DAY, LITTLE OR LARGE, IT ALL COUNTS AND HELPS TO KEEP THE WHEELS TURNING...”

Helpful Report

Posted 56 years ago

“good online system remembers regular delivery details such as location, payment account, contact details - and emails you labels once paid so can have delivery ready for collection asap. 20p surplus option for text confirmation tracking is reassuring. Choice of couriers, delivery options, prices is easy to compare too.”

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Posted 56 years ago

“Easy to use, great service, good prices”

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Posted 56 years ago

“It was so easy to book online, the collection was on time and delivery the next day. Very good service, I would happily recommend and use again.”

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Posted 56 years ago

“ordered at 1300 and collected at 1620 Bit of confusion on email for address label but otherwise OK”

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Posted 56 years ago

“Alright I had to drop off the parcel at a local store, but it was delivered in 3 days to France for ?30 to the door.”

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Posted 56 years ago

“Easy to follow website and so far every delivery has been made as promised. Can't fault it.”

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Posted 56 years ago

Interparcel is rated 4.5 based on 9,938 reviews