Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,938 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,938 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have used the standard service with delivery by UPS for several months and so far everything has gone perfectly, with every package picked up and delivered as promised. We also had occasion to send one very heavy package to the USA and much to my amazement it arrived in Pennsylvania from Cambridgeshire in perfect condition in 2 days. I could hardly believe it! We are very pleased with Interparcel, and have just signed up for an account into which we can prepay funds so the whole booking process is now faster and easier. So, top marks so far, we are completely happy.”

Helpful Report

Posted 56 years ago

“Most of the time they are a very quick cost effective way to send parcels. The quote and booking system is very clear and simple to use and you can save addresses for quick retrieval the next time you want to book. My only gripe is that they've lost 1 parcel and delivered another to the wrong address over the last few years and I have had to pester them for help and answers, with some of the operators cold phone manner clearly indicating (in my opinion) their annoyance at having to follow up on problems once they'd had my money. Eventually it became non-cost effective to pursue the problem parcels and my company gave up. On principle I shouldn't use them but the money saved on their great booking system (for me) outweighs the occasional loss.”

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Posted 56 years ago

“The service was simple to organise, the charges were cheap and the quality of service / communications etc were really good. Very happy, thanks!”

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Posted 56 years ago

“Very good would use again A+”

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Posted 56 years ago

“Really easy flow through the web page. Very straightforward to use and select service. Links to PayPal work fine. Very easy to deal with. never had issue with collection element either.”

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Posted 56 years ago

“Used this many times in past, never had a problem, service prompt and delivery has always been when advised.”

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Posted 56 years ago

“Overall extremely good site but would like to have the facility to store a drop off point on my account rather than search each time. Also I used the text advise service once at Christmas which didn't work. I didn't receive either confirmation text I had payed for. Apart from that I think the site and service is very, very good. I like the account retrieval details page which is easy to use as is the whole of the site. Very good.”

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Posted 56 years ago

“A good website - very easy to use. Booked a morning collection slot the previous Sunday evening. Collected on time & delivered the following day. Brilliant”

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Posted 56 years ago

“I would recommend this company as it was easy to do and they pick it up from your home which was good for me being disabled , would use again , thank you”

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Posted 56 years ago

“Parcel gone off as promised - good service - thanks”

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Posted 56 years ago

“NO problems whatsoever, when using the standard service with UPS”

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Posted 56 years ago

“I have used Interparcel for over 2 years now and would not hesitate to recommend them to anyone. I know of no other site that gives an instant quote from the most popular delivery firms at good prices, usually only achievable when large volumes of parcels are sent. Most importantly every parcel I have sent has arrived very promptly.”

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Posted 56 years ago

“Good service -can also drop parcel off at depot up to 6.30 so very flexible”

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Posted 56 years ago

“One suggestion to improve would be to add in the address box as part of the online form a 'special instructions' section eg: adding a gate code etc and instructions to get to a property if SatNav area codes do not apply, there have been many problems in the past where collections have not been made because of these problems, otherwise keep up the good work!”

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Posted 56 years ago

“use them again easy to deal with - helpful”

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Posted 56 years ago

“I came across Interparcel as I had tried P4D.co.uk. They let me down so I did another web search and came across Interparcel. I must admit I was apprehensive after the disaster of the other company but I booked a collection and requested my parcels to be collected between 9am and 1pm. To my delight the parcels were collected about 10am. I have since used Interparcel 3 more times and so far it has been plain sailing. I would definitely recommend Interparcel as they excel at what they do.”

Helpful Report

Posted 56 years ago

“Cannot fault this company, items picked up within correct time slot and delivered next day to Italy, text delivered to advise that package had been delivered. I am amazed. Couldn't have been any better.”

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Posted 56 years ago

“conveniently sorts it all out on their very easy to use site giving you every possible option at a glance.....and you get to actually speak to someone if you have an inquiry.........pretty rare nowadays||||||||||||||||||”

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Posted 56 years ago

“FIRST EXPERIENCE WITH THE COMPANY HAS BEEN EXCELLENT. WEBSITE IS VERY, VERY EASY TO NEGOTIATE.....PACKAGE WAS PICKED UP IN TIMELY FASHION AND DELIVERED EXACTLY AS PROMISED. A 5-STAR RATING FROM ME.”

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Posted 56 years ago

“had an easy experience with interparcels web page and managed to navigate from quote to booking and payment and also an online query as well with all information readily available for an easy process, well pleased.”

Helpful Report

Posted 56 years ago

Interparcel is rated 4.5 based on 9,938 reviews