Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,939 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,939 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a collection which went wrong. Asked them to change the collection address from a home to business and then ParcelForce turned up at the home address to deliver to the business address instead. Spoke to Ellie at Interparcel who bent over backwards to correct the mistake and rebook the collection this time using the correct addresses. 5 outta 5 for customer service !.”

Helpful Report

Posted 11 years ago

Hi Henry, Thank you for taking the time to leave us a review. We are happy to hear you are pleased with the service provided and look forward to being able to assist you in the future. Thanks from everyone at Interparcel.com Make sure you follow us on Twitter @interparcel and Facebook/interparcel for all of the latest updates, news and more!

Posted 11 years ago

“Lisa Irish was very helpful and responded quickly to my query. All problems were sorted and I am happy with the service she provided.”

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Posted 11 years ago

“James was a proper lad, and helped me locate a parcel that UPS decided to swallow up and hide somewhere. Quick, efficient service and stellar customer service.”

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Posted 11 years ago

“Always collect in good time and deliver on the date/ time requested.”

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Posted 11 years ago

“I have been in contact with Lisa Irish a Customer Services Advisor over the last few days & she has been a great help regarding a package we have in customs in Israel. Lisa is keeping me update with what is happening each step for the way.”

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Posted 11 years ago

“I use Interparcel.com all the time. They offer great service at very reasonable prices. I also like the fact that they are very responsive when things need to be adjusted. I would especially like to mention Beka Pulling. She's a star! Always willing to help and super responsive.”

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Posted 11 years ago

“quick good service by James Br David”

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Posted 11 years ago

“Kate was very friendly and sorted out the problem immediately.”

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Posted 11 years ago

“I spoke with Kate and she was very quick and efficient to resolve my problem and answer all questions that I had. THANK YOU KATE, my problem was resolved in minutes”

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Posted 11 years ago

“Ellie Paul doing a good job !”

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Posted 11 years ago

“When my mistaken order 11931382 needed cancelling and replaced by 11931356 the Customer Service Representative, Nicole Rowlands, took the matter in hand in the most polite and efficient way, even tracking progress until completed. Great service throughout !”

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Posted 11 years ago

“I "chatted" with Sam who was very quick & efficient and sorted out my problem immediately”

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Posted 11 years ago

“Josie was very helpful and sorted out my problem promptly with no fuss”

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Posted 11 years ago

“Meg Ellott, was fantastic in assisting me quickly & thouroghly with my query. She followed up and assisted until the problem was solved. Fantastic dedicated service. Thank you Meg”

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Posted 11 years ago

“I'm Nicola Luccarda from Vicenza-Italy, i want report the kindness of Miss Mary in web chat that gave me all the necessary information about my parcel n. 951193975757 quickly and accurately. I'm very happy for service. Thank you very much.”

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Posted 11 years ago

Hi Nicola, Thank you for taking the time to leave us a review, it's great to hear that you are pleased with our online parcel booking experience. Make sure you follow us on Twitter @interparcel and Facebook/interparcel for all of the latest updates, news and more! Thanks, Interparcel.com

Posted 11 years ago

“Very good customer service , hopefully you will find my parcel Thanks again”

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Posted 11 years ago

“thank you very much ellie”

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Posted 11 years ago

“Dealt with by James and everything was dealt with in full and satisfactorily”

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Posted 11 years ago

“Always a uk customer adviser to help should a problem arise highly recommended in per tickler Stacey Mckay when out of her way to help me thanks Steve Di carlo Middlesbrough uk”

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Posted 11 years ago

“Excellent service and very good customer support”

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Posted 11 years ago

Interparcel is rated 4.5 based on 9,939 reviews