Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,936 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,936 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Kate was very helpfull, and has sorted my issue”

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Posted 10 years ago

“Excellent international service, I would highly recommend and customer service was very good”

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Posted 10 years ago

“Very efficient service with good communication all the way, thank you Rachael Smith!”

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Posted 10 years ago

“Very efficient service with good communication all the way.”

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Posted 10 years ago

“Lisa Irish was very useful sorting out my problem”

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Posted 10 years ago

“I booked a pre 9am delivery then realised I had input the wrong house number. I sent a chat message and Ellie replied immediately, corrected the mistake and emailed me new labels/paperwork, all within 2 minutes. Excellent service.”

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Posted 10 years ago

“Kirsty Cooney was very helpful and polite and she sorted out my problem within a few seconds. What more could you ask for...”

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Posted 10 years ago

“I am delighted with the professional and kind nature in which my query was dealt with when using the Interparcel chat system. A lady called Sabrina assisted me and I was really pleased in the way she resolved my issue regarding a collection scheduled for today. Many thanks. Fred Dove”

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Posted 10 years ago

“I had to update an address for a parcel already in Korea, and James Giffen was extremely efficient and understanding in resolving this request. Excellent service.”

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Posted 10 years ago

“I chose to use Interparcel initially because their website was really clearly laid out. It was easy to use and I would recommend it to anybody. A "thank you" must go to Rachel Smith who followed up & sorted out a problem with a recent delivery address.”

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Posted 10 years ago

“Hello Kristy Cooney, Was excellent, she kept calm as I was phoning her with my problem. Instead of getting annoyed that the address had changed, she was professional and got on with the job and resolved the issue. I was impressed that she did not take it personally, but took it as something that she could turn it all around and fix it rather than say for God's sake you are a nuisance and I can not be dealing with people like you. She listened and acted on that information to make sure that the job was done. She did not at any point sound angry instead she had the attitude of a Saint who just wanted to help and resolve and make the customer happy that she would do her best and she did that. I can I ever possibly now go any other company and send anything when you have staff that climb mountains to help their customers without getting fed up of fixing a problem . At the time I was stressed as my brother had been taken down for not paying his taxes and fine so I was sad, but she was on top of her job, just making it all work. Your truly are a world class company. I would highly recommend you. Many thanks Interparcel. Ruby. 07866303500”

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Posted 10 years ago

Dear Ruby, Thank you for review, we really appreciate the positive feedback and look forward to being able to send more parcels and packages for you in the future. Make sure you follow us on Twitter @interparcel and Facebook/interparcel for all of the latest updates, news and more! Thanks, from the team at Interparcel.com

Posted 10 years ago

“Interparcel is easy to use and have a good selection of services on offer. Usually hassle free and if there is a problem a quick call to customer services and Josie Smith answered after a couple of rings, who was very nice, very helpful and sorted my silly label problem straight away.”

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Posted 10 years ago

“Becky Blythe she asist me very nicely very happy to deal with”

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Posted 10 years ago

“Agent Becky was extremely helpful in assisting with a package address that couldnt be accomodated on online form. Was very pleasant throughout the online chat and, in my opinion, went above and beyond her call of duty in helping me.”

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Posted 10 years ago

“good customer service! been using them for years!”

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Posted 10 years ago

“Have used this company many times without issue. I had a slight problem today and this was dealt with very quickly and proffesionally by Ms.Kate Hall in customer services”

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Posted 10 years ago

“Hi, We are Dakar Cars in swanley kent (account holder) we needed some help today about collecting an item where our customer omitted to print the label off for the driver, i re sent the label to our customer and with a very quick and efficient member of your staff managed to have it collected tomorrow. Nothing to much trouble left me feeling just how good service can help our customers and you to retain our business. Well done the helpful lady on the phone!! sorry it was that quick i forgot her name! Best regards Dave at Daka Cars”

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Posted 10 years ago

“Good cost effective service. Any problems I've had have been dealt with in a satisfactory manner by either Kate or James in the customer service team.”

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Posted 10 years ago

“Very friendly and helpful when you call.”

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Posted 10 years ago

“Just want to thank Lisa Irish for keeping me up to date with the package we have held in in Israel.”

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Posted 10 years ago

Interparcel is rated 4.5 based on 9,936 reviews