Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,936 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,936 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service from Ellie on chat thank you.”

Helpful Report

Posted 10 years ago

“A very good company, I will certainly be useing them again”

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Posted 10 years ago

“Used Live chat & spoke with James G who was very helpful and answered my query very quickly.”

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Posted 10 years ago

“I was impressed with one of the staff (Rebeka Pulling) who took the time and displayed the patience in dealing with myself. Despite the fact that initially I was very angry at what had been happening, she dealt with me in a patient and calm manor and eventually was able to sort the problem out. The problem being an overseas company delivering an item and not having the same customer relationship as in the UK. Overall this lady impressed me with both her ability and with the company.”

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Posted 10 years ago

“I made an accidental error when completing the collection details on the online form, and so contacted you guys asap to have this error rectified. I did not expect to have this addressed within an hour, as it was by James Giffen. I very much appreciate the prompt and polite response from James... I now feel assured that my delivery will take place without any trouble. Thank you.”

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Posted 10 years ago

“I've just had an excellent example of how to deliver prompt, efficent customer serice from Katy Hall. This has made the likelihood of using Interparcel in the future a no brainer.”

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Posted 10 years ago

“Had no idea how to have my sons tablet collected from Ibiza and returned to the UK when he left it there after a family holiday, all the BIG couriers were of no help. I googled and found Interparcel, the website was extremely easy to use and the priced were affordable. So far I have had a confirmation text that my parcel has been collected and an email from Rachael Smith confirming this also. She has been very customer focused at keeping me informed. If my parcel arrives as promised I will definitely use again! Thank you Rachael.”

Helpful Report

Posted 10 years ago

Hi Jennie Lucking, Thank you for taking the time to leave us a review. We are happy to hear you are pleased with the service provided and look forward to being able to assist you in the future. Thanks from everyone at Interparcel.com Make sure you follow us on Twitter @interparcel and Facebook/interparcel for all of the latest updates, news and more!

Posted 10 years ago

“Have used Interparcel for a few years and not had any problems”

Helpful Report

Posted 10 years ago

“Thank you to Ellie who answered my query in a fast, friendly manner :)”

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Posted 10 years ago

“Very good service. Had a problem with wrong collection time but sorted quickly. Stacey was very helpful.”

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Posted 10 years ago

“Already completed this but forgot to mention that Stacey McKay is usually the person that responds to any queries/issues with collections/deliveries. Stacey responds quickly and always provides a satisfactory solution for me.”

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Posted 10 years ago

“Always receive great service in response to any issues/queries with deliveries/collections.”

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Posted 10 years ago

“Interparcel has aways been very helpful and today Kate was again very efficient and helpful and resolved my problem quickly.”

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Posted 10 years ago

“Always on time, never fail. Kirsty Cooney particularly helpful when the MD was is China and needed a sample sent for an urgent meeting. Arrived safe and sound and on time, good work team”

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Posted 10 years ago

“A great cost effective way to send parcels, I would not use anyonelse. I had a problem with a delivery as the recepitant was not home, Interparcel rectified this instantly over the phone. Many Thanks Lisa Irish for your help.”

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Posted 10 years ago

“Quick Answer and Straight to the point!”

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Posted 10 years ago

“We've been using Interpacel for a few years now for sending larger packages, roughly 10-20 packages a month. On the rare accasions when something does go wrong with a courier I've found Interparcel very helpful. Most recently we had some address trouble with a customer in Ireland. I was contact by a Customer Service Advisor named Lisa Irish to bring to our attention there was an issue with this package. She was very helpful and contacted the courier on our behalf to provide additional delivey instructions which enabled the package to be delivered.”

Helpful Report

Posted 10 years ago

Hi Warren Masters, Thank you for taking the time to leave us a review. We are happy to hear you are pleased with the service provided and look forward to being able to assist you in the future. Thanks from everyone at Interparcel.com Make sure you follow us on Twitter @interparcel and Facebook/interparcel for all of the latest updates, news and more!

Posted 10 years ago

“Ellie was great. She helped”

Helpful Report

Posted 10 years ago

“Always my first go-to site, providing the best choice of courier, delivery options and keen price. Easy to navigate and simple requirements. Great help from support staff including recently Rachael Smith who helped me rapidly solve a signature problem. Thanks.”

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Posted 10 years ago

“Kate was very helpful.”

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Posted 10 years ago

Interparcel is rated 4.5 based on 9,936 reviews