Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,936 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,936 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I booked a parcel collection from a customer who waited in all day and the courier didn't show,I contacted customer services and complained to Louise Evison who dealt with the matter very professionally and re-booked the collection,however,exactly the same thing happened so I contacted Louise once again to ask what was going on and as before she was friendly,polite and professional. I spoke to the customer again and it turned out that he had recently moved house and had not updated his address. Again I contacted Louise Evison but this time to offer my sincere apologies which she accepted with grace and understanding she is an absolute credit to the customer service team,thank you Louise.”

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Posted 10 years ago

“Kirsty was extremely helpful and friendly, while being very professional”

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Posted 10 years ago

“Hello, Customer Service Advisor James Giffen helped me considerably following a query of mine that I made by phone. His email response was extremely quick, and it felt like my request was important, that it got sorted so fast. Cheers James. Best, Aran”

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Posted 10 years ago

“Really fast delivery and costumer service!”

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Posted 10 years ago

“Lisa Irish solved my issue quickly and effectively. Thank you.”

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Posted 10 years ago

“Kirsty was extremely helpful resolving an issue I had with a shipment. Great website to use, very straight forward and no nonsense. much easier than booking direct with the carriers.”

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Posted 10 years ago

“Excellent customer service by Becky, everything was dealt with with speed and efficiency, and with great communication throughout. I'd recommend the Live Chat service to anyone!”

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Posted 10 years ago

“Excellent - no problems and everything dealt with speedily and efficiently.”

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Posted 10 years ago

“Great customer service as always. Just had Becky Blythe dealing with my query. Very professional and a credit to Interparcel.”

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Posted 10 years ago

“you guys have been very helpful, when ever it have a problem , just now Sabina has been very helpful in resolving my querry. . the only draw back I have is sometimes it takes a bit too long when the query involves a courier, and say a lost , or undelivered parcel. but over all I am happy.”

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Posted 10 years ago

“i stupidly printed out the wrong label and had to rebook,,, i used the live chat facility and spoke to lovely lady called Kirsty who sorted and rebooked my order with 3 minutes,, very helpful and friendly and my problem was all sorted within 5 mins from start to finish,,”

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Posted 10 years ago

“I have been using Interparcel for a number of years now and have allways received an accurate and competetive service. On the odd occasion when technical problems occur they are resolved quickly and efficiently. Many thanks.”

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Posted 10 years ago

“Lisa was prompt and found the information requested quickly and intelligently, thanks Lisa great service.”

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Posted 10 years ago

“All good, prompt easy response. JamesG was the person I spoke to you.”

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Posted 10 years ago

“Had a slight issue with a shipping document not being generated, used the Live Chat facility on the web site and Luke sorted everything out in no time at all”

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Posted 10 years ago

“sabrina helped me out a lot really happy with customer service would recommend to everyone should use interparcel”

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Posted 10 years ago

“James Giffen was the operator who I spoke to. Normally it's quite frustrating to get anywhere when I phone up. But on this occasion James was absolutely amazing. He was able to deal with my query efficiently, and effectively. Please give him some form of recognition.”

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Posted 10 years ago

“I had an incredibly blonde moment and got package details wrong for a super important parcel, I went on line to your live help (as its late and your telephone crew go home quite early) and a super lady called Rachael corrected my mistake and took the payment, no hassle, no worries and very quickly. Thanks to her. Thanks Rachael hope you got your coffee”

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Posted 10 years ago

“I found Lisa Irish to be very prompt in answering my query---my delivery was late in arriving and Lisa was excellent at 'sorting out the problem". My parcel arrived the next morning. I would recommend this service without hesitation. From: michael@counsellingsoutheast.com”

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Posted 10 years ago

“I had made a mistake with the address so I emailed to check if something could be done. Annelese was extremely helpful and was able to get my issue resolved in a matter of days. Initial response to my email was one day, which is excellent. She was friendly and helpful throughout and ius surely a credit to interparcel - great stuff!”

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Posted 10 years ago

Interparcel is rated 4.5 based on 9,936 reviews