Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,939 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,939 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

Write Your review

Tell us how Interparcel made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I just made a big mistake on a company's name and one of your colleague SABRINA helped me in zero time everything was back to normal. Thank you so much Sabrina!!”

Helpful Report

Posted 11 years ago

“First occasion today I needed to contact customer services. Kayleigh was great and dealt with my query without any fuss. I just wanted to say thank you for your great service which extends to your call centre and on line service. Brilliant! thank you”

Helpful Report

Posted 11 years ago

“Super service. Lightning delivery and very helpful Support and follow up from ms Kate Hall customer support . Many thanks Paul Benjamin”

Helpful Report

Posted 11 years ago

“Service was great and the after care from Kayleigh West was superb”

Helpful Report

Posted 11 years ago

“One of the best things about INterparcel is the way they deal with issues. When my customers cause a problem and alter their addresses, collection times etc., Interparcel make it very easy for me to accommodate them, and as a small business we really appreciate this. Also, if there is ever a problem, which is rare, your customer services are quick and efficient in responding, as in my current case where Sabrina has been responding in a timely and informative manner. Thank you Interparcel team.”

Helpful Report

Posted 11 years ago

“Excellent service and would recommend to friends .”

Helpful Report

Posted 11 years ago

“Good customer service - got an immediate response by chat that resolved the problem. Thats' what I expect from an Internet company!”

Helpful Report

Posted 11 years ago

“Sabrina Lengyelova has been really helpful with my enquires and would recommend Interparcel to everyone. thank you”

Helpful Report

Posted 11 years ago

“Any problems quickly sorted , Live chat excellent service , I have been a happy for customer for many years now. !”

Helpful Report

Posted 11 years ago

“good service ,i am happy with it.”

Helpful Report

Posted 11 years ago

“The online help provided by Becky was excellent. She swiftly amended my shipping label. Great Service!”

Helpful Report

Posted 11 years ago

“Becky was very helpful, and keen to ensure our concerns were put to rest regarding a delay reported with out packages.”

Helpful Report

Posted 11 years ago

“Very helpful. Keen to ensure our concerns are put to rest.”

Helpful Report

Posted 11 years ago

“Friendly and helpful thankyou”

Helpful Report

Posted 11 years ago

“Rachael is good :-) :-)”

Helpful Report

Posted 11 years ago

“Sabrina was very helpful today - great customer service!”

Helpful Report

Posted 11 years ago

“All very straight forward and quick. Used the chat system and Becky was very helpful. Thank you.”

Helpful Report

Posted 11 years ago

“Very pleased with many years of reliable service at good rates. Sabrina just helped me correct a wrongly addressed consignment heading to Germany with UPS. very helpful.”

Helpful Report

Posted 11 years ago

“Thanks for the excellent help from Lisa today!”

Helpful Report

Posted 11 years ago

“I have used Interparcel on many occasions and have always been extremely pleased with the professional service they have given me. On the last occasion i used them there was a problem with the courier picking the parcel up from me but after contacting Interparcel they promptly sorted the issue out. I must stress this was not the fault of Interparcel but the actual courier. A special thanks to BEKA PULLING who really went out of her way to sort this for me. Thanks Again for a great service !!!!!! I would highly recommend this company to anyone who needs a parcel sending ..............”

Helpful Report

Posted 11 years ago

Interparcel is rated 4.5 based on 9,939 reviews