Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,936 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,936 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Becky Blythe dealt with the problem we had very quickly and efficiently I will definitely use the service again”

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Posted 10 years ago

“good service from interparcel and good communication from Becky at customer service... thanks”

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Posted 10 years ago

“I choose an incorrect weight when setting up my parcel for delivery. James was great and sorted this out for me straight away. Great service, thank you!”

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Posted 10 years ago

“I would like to thank louise evison for her help in dealing with this matter and sorting it out in double time Louis Is a credit to your Team and company ,ten out of ten for this Lady hope to deal with Louis evison again THANK YOU EVER SO MUCH”

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Posted 10 years ago

“Although most of the parcels we send go inland by another service all our parcel by this firm have been delivered without problems. On the one occasion where there was a problem the issue was solved quickly . The staff have always been both polite and helpful.”

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Posted 10 years ago

“had a problem with a blank shipping label which Sabrina fixed for me in less than a minute. Thank You!”

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Posted 10 years ago

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Posted 10 years ago

“I've used this service a number of times and always found them very reliable, this is the first time I've had to contact them to cancel an pick-up and delivery. Stacey Mckay contacted me quickly and dealt with my request. Communication was efficient and the matter was dealt with quickly. I always judge a company on how they handle issues and this was second to none, well done Stacey”

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Posted 10 years ago

“Have used this company for over 10 years - always good prices & fast service, never any problem at all. Today I DID have a problem & messed up with my card details. Rachael was on the ball straight away via the online chat & sorted everything immediately. Thank you :-)”

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Posted 10 years ago

“Lisa Irish quickly replied to my quiry and confirmed the delivery of the package. +++”

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Posted 10 years ago

“Great customer service especially from Ellie Paul who dealt with my query quickly and resolved my issues.”

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Posted 10 years ago

“I had problems receiving my shipping label today, the carrier was due to pick up any time & Nicole Rowland sorted this out immediately for me. This was a great help & very much appreciated. Thank you Nicole. Kind regards, Barry.”

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Posted 10 years ago

“James G was a great help. Solved my issues quickly and efficiently. Many thanks.”

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Posted 10 years ago

“I've used InterParcel a few times now and have been very happy with the service they've provided. It's very convenient having a comparison between the cost of using different couriers such as DPD, Parcelforce, Hermes, Collect+, etc. Obviously, InterParcel aren't responsible for the quality of service provided by the couriers themselves and there's at least one that I steer clear of based on other people's negative reviews. Based on my latest experience last week, the customer service from InterParcel is good too (Thanks to Luke J. for his help resolving a problem with a shipping label).”

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Posted 10 years ago

Hi Steve, Thank you for review, we really appreciate the positive feedback and look forward to being able to send more parcels and packages for you in the future. Make sure you follow us on Twitter @interparcel and Facebook/interparcel for all of the latest updates, news and more! Thanks, from the team at Interparcel.com

Posted 10 years ago

“I have used Interparcel for many years and always find the site easy and intuitive to use, on the latest occasion I made a mistake but was contacted by Customer Service Team Leader Becky Blythe and the details were amended without me needing to do anything. and a refund given without having to ask. very satisfied customer.”

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Posted 10 years ago

“I always choose Interparcel.com for all my courier requirements, it simply works first time every time and is without doubt the best value for money. I had trouble with my internet connection this time causing the parcel labels to become lost before I could print them. I emailed Interparcel and Stacey Mckay replied with replacement labels straight away, what a star she is, this enabled my parcel to go out on time and kept my reputation intact. Thanks Stacey Mckay, you saved the day.”

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Posted 10 years ago

Hi Julian, Thank you for taking the time to leave us a review, it's great to hear that you are pleased with our online parcel booking experience. Make sure you follow us on Twitter @interparcel and Facebook/interparcel for all of the latest updates, news and more! Thanks, Interparcel.com

Posted 10 years ago

“I AM MOST IMPRESSED WITH THE EXCELLENT CUSTOMER SERVICE I HAVE RECEIVED FROM BECKY BLYTHE RECENTLY. AS A NEW CUSTOMER SHE HAS BEEN MOST HELPFUL AND GIVEN ME FIRST CLASS SERVICE WHICH WILL MAKE ME USE YOUR SERVICE AGAIN IN THE NEAR FUTURE !! MANY THANKS BECKY !! REGARDS, PETER MULLINGTON”

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Posted 10 years ago

“Very helpful service from Louise Evison. Parcel arrived at FedEx depot in China within two days.”

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Posted 10 years ago

“Interparcel have been very obliging in their assistance in locating my parcel. Several of the customer service representatives were not able to provide the details on the courier I was seeking. Luke was very prompt and helpful and was able to provide the information I required to follow up the parcel in Australia in less than 24 hours. Thank you again for your assistance and professionalism. Jim Duggan”

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Posted 10 years ago

Hi Jim, Thank you for taking the time to leave us a review. We are happy to hear you are pleased with the service provided and look forward to being able to assist you in the future. Thanks from everyone at Interparcel.com Make sure you follow us on Twitter @interparcel and Facebook/interparcel for all of the latest updates, news and more!

Posted 10 years ago

“I just made a big mistake on a company's name and one of your colleague SABRINA helped me in zero time everything was back to normal. Thank you so much Sabrina!!”

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Posted 10 years ago

Interparcel is rated 4.5 based on 9,936 reviews