Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,936 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,936 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rachael Smith was very helpful at keeping us informed”

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Posted 10 years ago

“I have been in contact with James Giffen on a number of time over the last few weeks. This is due to a package been held in customs in Israel. James has been very helpful & quick to respond to any questions during this time.”

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Posted 10 years ago

“JamesG was very helpful and is a great asset to your company, if everyone in business was like him the world would be a much better place.”

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Posted 10 years ago

“Very happy with the service from Customer Service Team Leader, Becky Blythe - very prompt and helpful replies to my enquiries. Would definitely use this service again!”

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Posted 10 years ago

“My enquiry was handle by Lisa Irish and the issue of a late parcel was handle very professionally and quickly and the correct outcome was achieved. Thanks”

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Posted 10 years ago

“been using for years, competitive rates, good service and extremely helpful ,thank you so much Nicole today .”

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Posted 10 years ago

“Competitive prices and superb customer service”

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Posted 10 years ago

“customer service excellent. (Louise Evison 10/10) my hermes company disgusting never use again. rude driver, no collection etc.”

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Posted 10 years ago

“Very helpful, if there is ever a problem one of the people in the quick chat often resolve it within 5 minutes, which is brilliant. Rachael was very informative in telling me the problems Hermes was having and very helpful in finding me a solution. Thank you”

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Posted 10 years ago

“James Griffen was a great help.”

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Posted 10 years ago

“I had cause to request a refund for an item not collected (not Interparcels error), fantastic, Lisa reviewed and dealt with my request inside of 4 hours, really exemplary service.”

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Posted 10 years ago

“Becky Blythe's help was wonderful speedy and problem sorted”

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Posted 10 years ago

“I've used all the couriers over the years and have had problems with all of them, been using interparcel for the last few years now and have never had any issues all packages have been delivered next day, by far the best out there, highly recommended”

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Posted 10 years ago

“I had a query with payments being debited twice the customer service was quick and efficient to refund us”

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Posted 10 years ago

“very helpfully.. thank u very much”

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Posted 10 years ago

“I am highly impressed by interparcel and their customer service. First of all, they are certainly one of the best user-friendly websites you can find online. Given the fact that I needed to send my parcels to a non-EU country, I can say that interparcel found me the most affordable option to send my parcels. I am also very pleased my their customer service. I would like to thank James Giffen, Customer Services Advisor, for his help and professionality.”

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Posted 10 years ago

“Becky Blythe helped me out in a flash. I made a mistake with a booking and it was resolved within a minute. Helpful, friendly and efficient”

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Posted 10 years ago

“Very good, highly efficient dealing with a problem”

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Posted 10 years ago

“Frankie was very helpful resolving my issue with not being able to find the correct address”

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Posted 10 years ago

“I needed a POD and Becky Blythe sorted this for me in a quick efficient manner. Thank You.”

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Posted 10 years ago

Interparcel is rated 4.5 based on 9,936 reviews