Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,937 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,937 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“never used live chat before brilliant, thank you !!”

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Posted 10 years ago

“I have always received the utmost help from Interparcel whenever I have needed to contact you and today I received the same from Lisa Irish. Many thanks. David.”

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Posted 10 years ago

“I had a query with a parcel collection from Norway to the UK. The Norwegian end seemed confused and had me the same. I contacted Interparcel Sabina Langyelova. She immediately took control and understood what was required and assured me she would attend to it and inform me accordingly. She was true to her word and my problem was resolved, even to the extent she explained to the Norwegian end. Excellent”

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Posted 10 years ago

“100 times better than P4D!!!”

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Posted 10 years ago

“Good prices and excellent service. e.g. a packet I sent to the US required additional forms for customs clearance and Nicole went out of her way to sort this out. I actually receive better service from Interparcel than going direct to the major courier companies. I've sent dozens of packets and never had a problem.”

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Posted 10 years ago

“Used interparcel on many occasions. Fantastic service and website. Very easy to use and efficient. As expected with anything i have had a couple of minor problems which were rectified swift and efficiently. Charlie Stocker is the contact i have dealt with in the past. Very good”

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Posted 10 years ago

“I was able to cancel an order very quickly using the online "chat box". Thanks to Mary who was very helpful.”

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Posted 10 years ago

“Excellent communication very happy with the outcome”

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Posted 10 years ago

“Excellent, speedy service, reasonable postage prices”

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Posted 10 years ago

“Excellent service, I messed up the address on the parcels I was sending. Phone lines were closed for the day, but spoke to Kayleigh West on the online help, she was very helpful and helped get the addresses correct. Very impressed by the service received. G”

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Posted 10 years ago

Hi Gurpal Neote, Thank you for review, we really appreciate the positive feedback and look forward to being able to send more parcels and packages for you in the future. Make sure you follow us on Twitter @interparcel and Facebook/interparcel for all of the latest updates, news and more! Thanks, from the team at Interparcel.com

Posted 10 years ago

“Spoken to Lisa Irish who was of great assistance.”

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Posted 10 years ago

“THANKS THIS WAS A GOOD SERVICE”

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Posted 10 years ago

“I have nothing to add”

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Posted 10 years ago

“my query was dealt with by James Giffen, he dealt with it promptly and professionally . im very happy with the service he provided.”

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Posted 10 years ago

“Extremely good service both with support and collection. Sabrina was most helpful.”

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Posted 10 years ago

“Excellent, quick and simple. thanks Kate !”

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Posted 10 years ago

“We had some problems with a pickup for one of our many shipments and James Giffin was very helpful”

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Posted 10 years ago

“Stacey McKay was extremely helpful - I had to update the address on my parcels to Geneva ASAP as they were due to be collected from 10am (and this was 9.50am), and she promptly gave me her email address so that I could email the new address, so that there were no spelling errors, and she replied with the new labels within a couple of minutes. Excellent customer service.”

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Posted 10 years ago

“I have used Interparcel many times and have had very good service. I have however had a problem over the last few days with tracking a particular parcel and when i contacted Interparcel customer service i had a quick response from Nicole Rowland. She was very helpful and gave me the informaton i needed so that i can now track my parcel. I was very happy with the help she gave me. Jayne Powell”

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Posted 10 years ago

“excelent service Sam very helpful!”

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Posted 10 years ago

Interparcel is rated 4.5 based on 9,937 reviews