Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,936 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,936 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service - very quick and helpful response from James Giffen to rearrange collection.”

Helpful Report

Posted 10 years ago

“I have enjoyed the use of Interparcel now for around 3 years? It all started in France, I was looking for a GOOD parcel/courier firm and found Interparcel fter following an online review. Must have been a decent review because I don't usually follow them up! However apart from one very early problem when a collection was supposedly not made (Yet the sender had a collection note from the collecting courier of the laptop?! I was far from happy, BUT interparcel did all they could and as the sender would not actually give any more info I had to acceot that nothing could be done! But apart from a couple of missed collections all is very well for me with Interparcel and I have indeed recommended them online and by word of mouth to several hundred people worldwide! Take for instance last week I had another failed collection by DX couriers. I contacted Inter and James Giffen I think it was took up the case for me. He apologised and assured me the item WOULD be ccollected next day. And as far as I am aware it was actioned. Put that against aother company I tried by reccommendation and I am STILL waiting for a refund promised of £65!! Only waited now some 6 months and do NOT expect to see that bcak anytime soon. The company actually lied to me about the none collection (I had cancelled the collection myself!) But P2Go said it was because the commpany would not collect as the appliance had batteries on it. The company was the main dekivery agent for a well known maker of Car batteries in the UK! That and the fact MY battery was in fact a dry cell battery anyway. Total and utter fabrication. No thanks but I will stay with the company who employ staff who are uncommonly HONEST and a delight to talk to. Interparcel for me all the time! Regards Chris Goddard”

Helpful Report

Posted 10 years ago

Hi Chris, Thank you for review, we really appreciate the positive feedback and look forward to being able to send more parcels and packages for you in the future. Make sure you follow us on Twitter @interparcel and Facebook/interparcel for all of the latest updates, news and more! Thanks, from the team at Interparcel.com

Posted 10 years ago

“Would like to mention Lisa Irish in particular who was very helpful thought what could have been an award delivery in Russia. She corresponded with me keeping me informed of all progress which thanks to her assistance resulted in a successful delivery to an address which was in the wilderness of Russia. Well done.”

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Posted 10 years ago

“This site is awesome. I always find the best prices for pickups :)”

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Posted 10 years ago

“Nicole Rowland was very helpful”

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Posted 10 years ago

“Contacted Louise about an over payment and received a prompt and helpful reply which remedied the problem. Much appreciate the service.”

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Posted 10 years ago

“James England was very helpful and sorted out a problem for me almost instantly. It meant I was able to get my parcel ready for collection within a very narrow time slot. Well done James”

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Posted 10 years ago

“Mr. James England was a lot of help.”

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Posted 10 years ago

“Very friendly, very speedy, VERY EFFICIENT. And especial thanks to Rachael Smith, who was so helpful in helping me out when I put the customer's old address on a UPS package. 10 out of 10 for EVERYTHING! Thank you, David+++”

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Posted 10 years ago

“Your website is very user friendly and provides a a good choice of providers. I chose TNT Saturday service,they collected perfectly but failed to deliver 2 of the 8 parcels. I contacted you and asked you to act on my behalf to sort it out and obtain compensation. Sabrina Lengyelova replied swiftly and positively. On Monday the remaining 2 packages were delivered and I was without hassle offered acceptable compensation. Thank you very much. Will use you in future and unreservedly recommend you.”

Helpful Report

Posted 10 years ago

“Have used Interparcel on numerous occasions and always found them a very good service. Had a problem this morning and spoke to James England, who could not apologies enough, but also, he has emailed me with uptodate reports as to what was happening. Problem now resolved, thanks James England.”

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Posted 10 years ago

“I use interparcel for all my international shipments. I am very pleased with the service I get every time. If a problem arises with one of the carriers TNT, Fedex etc. Interparcel customer services resolve them promptly. I have dealt with James Giffen lately who has been very helpful and has returned my emails almost immediately. Thankyou James!”

Helpful Report

Posted 10 years ago

“I always received a perfect service from Interparcel. In the last occurrence, due to a mistake by the vendor in UK, the courier came to his place but it was impossible to collect the parcel because the label was missing. Thanks to the assistance of your James Giffen of the Customer service, the problem has been solved promptly. Thank you very much Attilio Ingravalle, Roma, Italy”

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Posted 10 years ago

“We had an Issue with the address on the parcel as the buyer of item wasnt clear. However Louise got in touch with courier and had the parcel redirected back to us with no extra charge, so thank you its been much appreciated!”

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Posted 10 years ago

“Excellent service and very helpful. Your employee (Nicole Rowland) went above and beyond to ensure a smooth delivery. She was pro-active, a nice change these days to have helpful and friendly communication to resolve any issues quickly and competently. Thanks Nicole.”

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Posted 10 years ago

“Used Interparcel for over a year now sending 1 to 3 parcels every week and been very happy with the service we've received. Special thank you to 'Louise Evison' for helping out the other day, got back to my within 10mins and it was 8pm in the night. Awesome ;)”

Helpful Report

Posted 10 years ago

Hi Dennis, Thank you for taking the time to leave us a review, it's great to hear that you are pleased with our online parcel booking experience. Make sure you follow us on Twitter @interparcel and Facebook/interparcel for all of the latest updates, news and more! Thanks, Interparcel.com

Posted 10 years ago

“Prompt response...and exotic display of professionalism.”

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Posted 10 years ago

“Had lovely email conversation with James Giffen (Customer Services Advisor) who kindly helped me when I sent my parcel to the wrong location (sudden panic then set in). He quickly sorted this for me and informed me every step of the way of what he was doing etc. Couldn't have asked for anyone better to help with this.”

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Posted 10 years ago

“I emailed customer services for confirmation that the pick-up would still be collecting today and one of the advisers, James Giffen replied quickly and helpfully.”

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Posted 10 years ago

“Shipping is not always straightforward but when you have good customer service it remains a task that does not require an in house specialist. Lisa Irish is someone who will assist and see a shipment through to delivery taking any doubt away regarding quality of service. Thank You Lisa - Thank You Interparcel”

Helpful Report

Posted 10 years ago

Hi Tom Coleman, Thank you for taking the time to leave us a review. We are happy to hear you are pleased with the service provided and look forward to being able to assist you in the future. Thanks from everyone at Interparcel.com Make sure you follow us on Twitter @interparcel and Facebook/interparcel for all of the latest updates, news and more!

Posted 10 years ago

Interparcel is rated 4.5 based on 9,936 reviews