Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,939 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,939 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Gave a quick call to your customer services department and spoke to Louise Evison this morning, what a cheery, polite and helpful person she was - an absolute delight to deal with and sorted my problem out immediately. In a world where this is extremely unusual with customer services she is both a rare and valuable asset to your company. Thank you again Louise. Keith Taylor”

Helpful Report

Posted 11 years ago

Hi Keith Taylor, Thank you for taking the time to leave us a review. We are happy to hear you are pleased with the service provided and look forward to being able to assist you in the future. Thanks from everyone at Interparcel.com Make sure you follow us on Twitter @interparcel and Facebook/interparcel for all of the latest updates, news and more!

Posted 11 years ago

“Very quick and effective service from James Giffen. Effortless, time effective and fastest solution for a problem I've experienced so far. Thank you!”

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Posted 11 years ago

“Had Exceptional assistance from a gentleman by the name of JamesG on the live chat, resolved all my issues in a timely manor and very polite and courteous throughout.”

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Posted 11 years ago

“Had problem with despatch label not being available but quickly sorted out by customer service representative, James Giffen”

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Posted 11 years ago

“The service is excellent and Louise Evison is a star!!”

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Posted 11 years ago

“JamesG resolved my query.”

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Posted 11 years ago

“Excellent service as always.”

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Posted 11 years ago

“Very good service Goods collected and delivered as specified. E-mail confirming delivery received from Kirsty Coonery”

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Posted 11 years ago

“Good customer service makes all the difference. Thank you.”

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Posted 11 years ago

“Lisa Irish provide good customer service thanks”

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Posted 11 years ago

“Great service and great price!!”

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Posted 11 years ago

“Excellent correspondence from Tasha, thank you.”

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Posted 11 years ago

“Very helpfull, Sorted my problem out straight away. Very good service.”

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Posted 11 years ago

“James was very helpful in letting me know there was a problem at the Alfreton centre. I was getting concerned as my consigment wasn't being updated.”

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Posted 11 years ago

“I couldn`t check the status of delivery on my own and the seller is out of UK until Monday. Mr. James Giffen helped me very quickly stating the expected date of delivery.”

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Posted 11 years ago

“Excellent service, quick collection and quick delivery. For personal problems I had to postpone the delivery twice; James Giffen who helped me was extremely helpful, accurate on time estimation and professional, he updated me through email for any change and replied on time to my questions. Great service, I would recommend it!”

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Posted 11 years ago

Hi Francesca, Thank you for taking the time to leave us a review, it's great to hear that you are pleased with our online parcel booking experience. Make sure you follow us on Twitter @interparcel and Facebook/interparcel for all of the latest updates, news and more! Thanks, Interparcel.com

Posted 11 years ago

“Very helpful. Thank you very much”

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Posted 11 years ago

“Quick response and very helpful! excellent! thank you”

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Posted 11 years ago

“Becky was very helpful and very quick! Would recommend her for promotion!”

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Posted 11 years ago

“Hi there interparcel, i just wanted to make a comment about my parcel, the initial pick up date they failed to pick up the parcel, so i contacted your live support and Katy (live support worker) had my problem sorted in an instant, she firstly apologised about the non pick up and arranged it for the following day. My parcel was picked up just as she said it would be and i am happy, i am still waiting on the arrival of my parcel, i have been tracking it and its due here on monday, but what i wanted to say was, i got the most excellent support from Katy and think it should be known how helpful she was, such a professional sorted my problem as if by magic. Thank you Katy and thank you Interparcel for your most excellent service, i have used your services in the past anyway without any problem, only this one hiccup and it was sorted within minutes, so its sure to say i will be using your services in the future as i did before :) Sharon Smith”

Helpful Report

Posted 11 years ago

Hi Sharon Smith, Thank you for taking the time to leave us a review. Customer reviews are so valuable in helping us to improve our services and it’s great to hear we met your expectations! Many thanks, Interparcel.com Make sure you follow us on Twitter @interparcel and Facebook/interparcel for all of the latest updates, news and more!

Posted 11 years ago

Interparcel is rated 4.5 based on 9,939 reviews