Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,936 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,936 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After fixing order, I was having a bit trouble on invoice and wanted to amend it, so sent a message from your website to get some help. Then, Nicole Rowland, Customer Service Advisor, kindly and promptly took measures against it. His quick response really helped me.”

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Posted 10 years ago

Hi Kosuke Araki, Thank you for taking the time to leave us a review. We are happy to hear you are pleased with the service provided and look forward to being able to assist you in the future. Thanks from everyone at Interparcel.com Make sure you follow us on Twitter @interparcel and Facebook/interparcel for all of the latest updates, news and more!

Posted 10 years ago

“As usual when I needed a change made to a delivery address Nicole was quick to make the change. Flawless service.”

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Posted 10 years ago

“Unlike most parcel brokers you can both call and email these guys and they respond promptly every time...no issues at all after using regularly for over a year, unlike Parcel Monkey, which is a complete joke in comparison. Highly recommended.”

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Posted 10 years ago

“I'm a novice at dealing with couriers, well except for them giving me parcels. My dealings with Interparcel to date has been great, no problems whatsoever, well except for my errors. Didn't take long to get the hang of the software, easy peasy lemon squeazy lol. Yep all good stuff & I actually enjoy doing this :>/”

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Posted 10 years ago

“I order a large amount of couriers to destinations world-wide and am very pleased with the competitive prices offered by Interparcel. When I need help, I am always offered exceptional service from Sam Kennard, who responds quickly and efficiently. My only complaint is the website - a lot of the addresses I need to send couriers to do not feature on the drop down menus. This means I have to select an incorrect address to book the courier and then phone up customer service to amend it and wait until the correct shipping labels have been issued. Fortunately Sam is always extremely helpful and efficient but it would save a lot of time if the website could be updated in a way that does not require me to put in a wrong address and then make a personal call to correct it. Best wishes Andrea”

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Posted 10 years ago

Hi Andrea Ghaddar, Thank you for taking the time to leave us a review. Customer reviews are so valuable in helping us to improve our services and it’s great to hear we met your expectations! Many thanks, Interparcel.com Make sure you follow us on Twitter @interparcel and Facebook/interparcel for all of the latest updates, news and more!

Posted 10 years ago

“Chatted with Sabrina. Very helpful, contacted UPS and answered my query extremely quickly. Very positive and proactive!”

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Posted 10 years ago

“Excellent customer service A+++ would reccomend”

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Posted 10 years ago

“Lisa was very helpful in answering my questions”

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Posted 10 years ago

“Lisa was very helpful in answering my questions”

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Posted 10 years ago

“We use interparcel most days for our business, the service is brilliant and it's nice to have the option for reliable positive couriers such as UPS in the pipeline. If I ever have any queries its easy to communicate with interparcel via the Online Chat.”

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Posted 10 years ago

“Hi Tasha thanks for the Fantastic Service . I had a few issues trying to arrange a collection due to deadlines but thanks to Tasha's help everything was sorted out . I couldn't have wished for a better service and follow up ,not a company that just takes your money and then forgets about you . Many Thanks Nick”

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Posted 10 years ago

“Dear Interparcel, Just to let you know i spoke to James Giffen today who dealt with my enquirey today. I placed an order and mixed up the delivery and send from addresses. I just wanted to let you know that i found him to be professional, friendly and very efficient in sorting out my problem. I believe he is an asset to your company and i hope you will provide him with an immediate pay rise and promote him too. But please keep him on the helpdesk/frontline as we the customers need people like him. As an interparcel customer for many years, thank you once again for your continued service and support. Shofiqur Rahman Birmingham TCL U.K”

Helpful Report

Posted 10 years ago

Hi Shofiqur Rahman, Thank you for review, we really appreciate the positive feedback and look forward to being able to send more parcels and packages for you in the future. Make sure you follow us on Twitter @interparcel and Facebook/interparcel for all of the latest updates, news and more! Thanks, from the team at Interparcel.com

Posted 10 years ago

“I'm only sending queries regarding quote and I recieve quick reply. :-)”

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Posted 10 years ago

“Dealt with Kate. Friendly, fast and dealt with my issue effectively. Great overall experience :) .”

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Posted 10 years ago

“Had an issue with non-collection of parcel which was quickly and efficiently sorted out by James your chat operator.”

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Posted 10 years ago

“I recently had to return a parcel to amazon but it was 210cm long which is too large for both the Post Office and Parcelforce. Thankfully I found Interparcel online. I was dubious at first as I had not used them before but I had to return the parcel. I have to say the experience was absolutely fantastic. The parcel was collected on time, within the timeslot I requested and then delivered promptly, all the way to Scotland. I received notifications as promised and was able to easily track the parcel during its journey. I would use Interparcel again and would definitely recommend them to anyone. The prices are realistic too and the website is easy to use. A wonderful service - thank you Interparcel”

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Posted 10 years ago

“We send most of our parcels with Interparcel and have done for a number of years and found their service easy to use. The customer service is very good. Had a problem a few days ago, which was sorted out by Charlie and Sabrina. Thank's guy's good job.”

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Posted 10 years ago

“Becky was great very professional Becky blythe”

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Posted 10 years ago

“I made an error in my order in that I entered a wrong address. I sent an email but as the order was being collected shortly I need the amendment done quicker so I tried their chat option. A customer service agent called Kate responded immediately and changed it all on the spot and sent me a new address label. Good service. Prices are good as well for MyHermes with signature. Can't find cheaper elsewhere.”

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Posted 10 years ago

“A no mistake service!!!! My parcel arrived in the time shown on the booking confirmation and intact. Also a record price for that service, I would have paid a lot more using directly UPS, DHL, PARCELFORCE or other delivery businesses. Special thank you to Mr Sam Kennard for his precious help in correcting my mistakes :)”

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Posted 10 years ago

Interparcel is rated 4.5 based on 9,936 reviews