Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,936 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,936 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I always get a great deal with Interparcel and in the couple of occasions where I've needed to contact customer service, they've gone to extra lengths to solve any issues. I was particularly happy that Katy dealt with my email query quickly and James via online chat was also very helpful. I would recommend Interparcel without hesitation.”

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Posted 10 years ago

“I found the service provided excellent. I booked the collection and within an hour the courier turned up, unfortunately I did not realise they were going to be so fast and had popped out. On my return I found the note posted through my front door, I gave them a call and the parcel was collected shortly after. I chose the premium service which was reasonably priced. The boxes arrived promptly the following day in perfect condition. Extremely pleased with the service and will definitely use again and recommend to family and friends.”

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Posted 10 years ago

“Sent a care package (35KG) to my son in Milan, typical student missed the delivery! Wife in a panic, UPS can only deliver the day of his exam, Went on to the Live chat and spoke with Kate O/T from Interparcel at 8pm uk time. Kate calmly and efficiently dealt with the issue has now re arranged delivery for tomorrow, crisis averted fantastic job Kate, someone buy this lady an extra special lunch tomorrow! Keep up the great work Kate, you are truly an asset to Interparcel!”

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Posted 10 years ago

“Had a little issue with the collection but called interparcel, was easy to access over phone, did not wait in queue for long times, friendly efficient and responsive staff. Thumbs up..”

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Posted 10 years ago

“I had a slight problem of my parcel not being collected even though i was in all day from 7am. I did not leave the house, or the front end of it, as i care for my mum and would have seen the van pull up outside of the window, i would have heard our very loud doorbell, but the parcel was not collected. I spoke to a very capable and cheerful chat host named Kate and she was amazing, she sorted out my problem immediately and said she would raise a complaint with UPS ( the carrier) and re-arranged the pick up for tomorrow, i am so pleased it was re-arranged as i know interparcel to be a very good and reasonably priced carrier. So thank you once again for your help in this matter, which i found to be dealt with very fast, very efficiently and such a polite chat host assisting me, thank you so much Kate you are a star :)”

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Posted 10 years ago

“I had a problem where the recipient said they did not get my parcel, i contacted inter parcel and they solved the problem in 24 hours, very pleased with the response.”

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Posted 10 years ago

“Excellent and quick service by Charlie Stocker. Very polite.”

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Posted 10 years ago

“Excellent service. Email notification from Rachel is very useful. Thank you”

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Posted 10 years ago

“I always use Interparcel. Wide choice of couriers, well priced and act very quickly with regards to parcel queries.”

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Posted 10 years ago

“Lisa Irish helped me today on live chat, so impressed with the service and lisa's communication! Thank you again!”

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Posted 10 years ago

“Easy to use service but today my delivery label did not download. I contacted customer services and Nicole Rowland was very helpful and sent me one.”

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Posted 10 years ago

“I was very pleased with Interparcel today. We used interparcel most days as we like the easy to use website and today we had to contact customer services. We booked out a delivery and just after it was completed, and paid for, the customer contacted us to say the address we had was wrong. So I then re-booked the delivery and emailed Interparcel to see if we could cancel the first booking. Nicola Rowland replied within no time at all and have cancelled our order and arranged a refund. Very pleased with the customer service received today.”

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Posted 10 years ago

“I was very happy with all the help your advisers provided. I dealt with 3 or 4 ladies. They were all extremely helpful, polite and highly professional. I would like to particularly mention Rachel Smith and Sabrina (sorry, I do not remember her surname). I shall certainly use your company again. Thank you, Helena Grant.”

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Posted 10 years ago

“1st time I have needed to query a delivery as TNT had not tracked it an the problem was resolved very quickly.”

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Posted 10 years ago

“The couple of times I've needed their customer service they've totally come through for me. I will continue to use Interparcel over and over again.”

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Posted 10 years ago

“Annelese McBride was very friendly and helpful!”

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Posted 10 years ago

“So easy to track the parcel hour per hour Interparcel customer service is a NO MISTAKE efficient one! The prices are so affordable compare to the direct quotes that you can get from Dpd, Dhl, Parcelforce or Ups...!”

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Posted 10 years ago

“I Spoke to Sabrina, she was very pleasant and reorganised my parcel for collection swiftly. Many thanks :)”

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Posted 10 years ago

“Very good service from Charlie in reply to request, always efficient. I always use UPS parcel company through this website. Have used Interparcel for many years and give a very professional quality service.”

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Posted 10 years ago

“I have used Interparcel for many years. very good service, easy to use website and easy to follow instructions. The staff are always professional and friendly and will always continue to use.”

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Posted 10 years ago

Interparcel is rated 4.5 based on 9,936 reviews