Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,939 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,939 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very Good service”

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Posted 7 years ago

“Made an enquiry via the chat line & Amy G and Mazie were very helpful and responsive- excellent service. Tony”

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Posted 7 years ago

“Good company to deal with”

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Posted 7 years ago

“Very helpful. Sam Kennard was quick to reply and resolve my query. Will be using the service again.”

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Posted 7 years ago

“Hi great service very quick .no problems”

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Posted 7 years ago

“I had a problem with my parcel to get delieved to Turkey so I had to talk to live chat with AMY B which really was helpful trying to solve the problem. Many thanks to her. I am a waiting to hear from them. She is excellent!”

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Posted 7 years ago

“Everything was perfect. Keep it up”

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Posted 7 years ago

“Fabulous... it was just so convenient to pick up from my local shop on the way to work. No worries about not being at home at the right moment for the delivery driver as the shop is always open!! Brill.”

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Posted 7 years ago

“Excelente service!!All my packages arrived good and in time. Staff were very nice. I recommended Interparcel! Thank you Interparcel for carried my stuff from London to Lisbon 🙏🏼!”

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Posted 7 years ago

“Quick and convenient”

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Posted 7 years ago

“Scotland to Germany. Cheapest price I could find on line. Collected on time, good comminication with recipient. Delivered promptly and in perfect condition. Will use again. Thank you.”

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Posted 7 years ago

“I'd booked a pick-up via Interparcel which was very important to return items to China before we went on holiday, however, we had a power cut right after booking the collection and I was unable to print off the labels so the courier couldn't collect the parcel. As the Interparcel offices were then closed they couldn't arrange another collection for the next day (Saturday) so I had to book an alternative collection with another courier who could collect on Saturday. I emailed the customer services dept to ask for a refund, expecting quite a long process on my hands, but Charlie Stocker, their Customer Services Advisor, emailed me back to say he'd sorted out the whole thing and had already refunded me! Stellar service from Charlie! Thank you!”

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Posted 7 years ago

“I use Interparcel generally for all my high value items and they have always performed 5 star.”

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Posted 8 years ago

“Have used Interparcel over 50 times now - always great service”

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Posted 8 years ago

“Good service polite”

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Posted 8 years ago

“parcel picked up and delivered promptly by UPS”

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Posted 8 years ago

“Excellent service and communications Thank you”

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Posted 8 years ago

“very good service”

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Posted 8 years ago

“Can fault this service”

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Posted 8 years ago

“Chat was quick to respond.Spoke to Abbie,really helpful,gave me info quickly and accurately,understood the issue straightaway.Also felt friendly and waited patiently for my slow typing”

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Posted 8 years ago

Interparcel is rated 4.5 based on 9,939 reviews