Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,937 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,937 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Helpful, polite and easy to understand team, Nicole and Louise are great!”

Helpful Report

Posted 10 years ago

“my support person was Becky Blythe, she is excellent in replying to your email if you have any issues excellent service she deserves an award or atleast a payrise”

Helpful Report

Posted 10 years ago

“Once again I have received an excellent service form this company. The Team Leader (Megan) has been efficient and helpful in answering my questions and emails very promptly and professionally. I have used Interparcel for a close to 12 years now and I never had any problems. Their website is very easy to use and the ordering process is quick and simple from the UK or overseas. If something is not quite right during the ordering process, the customer services are there to help you very quickly. The deals listed are great and you can never get those from the individual courier companies. I highly recommend Interparcel to everyone in the UK and beyond. A real time and money saver with fast and professional service.”

Helpful Report

Posted 10 years ago

“After having problems with TNT delivering a parcel Becky Blythe took over and sorted it out for me and it has now finally been delivered”

Helpful Report

Posted 10 years ago

“Once again I have received an excellent service form this company. The Team Leader Megan has been efficient and helpful in answering my questions and emails very promptly and professionally. I have used Interparcel for a close to 12 years now and I never had any problems. Their website is very easy to use and the ordering process is quick and simple from the UK or overseas. If something is not quite right during the ordering process, the customer services are there to help you very quickly. The deals listed are great and you can never get those from the individual courier companies. I highly recommend Interparcel to everyone in the UK and beyond. A real time and money saver with fast and professional service”

Helpful Report

Posted 10 years ago

“Easy to book, easy to pay, and a reliable service........what more could you ask for.”

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Posted 10 years ago

“Amazing, Amazing, Amazing, Amazing, Amazing!”

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Posted 10 years ago

“Always had good service. You get a choice of courier. Very clear choices on web page.”

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Posted 10 years ago

“Great service with a low cost. Couldn't believe how low the delivery charge was and service was very prompt. Will definately use again”

Helpful Report

Posted 10 years ago

“Rarely a problem over many years. Would be good if the phoneline were open a little later - as it's often not until the close of play that a non-delivery or other problem becomes apparent.”

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Posted 10 years ago

“Good price, good service, convienient drop off/pick up points.”

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Posted 10 years ago

“Interparcel are the 'middle-men' agents between couriers and customers. I dispatch all my sales through Interparcel - they are cheap and cheerful! All my collections have been picked up when stated (except when it was snowing - the customer service team were outstanding at re-arranging collection with a different courier at no extra charge!) and I have never had any reason to complain. Delivery status is visible at the click of a button and I can provide my customers with a link too! Personal use, again no issues what-so-ever! Thoroughly recommend them for price, service and helpful'ness!”

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Posted 56 years ago

“Parcel was collected and delivered on time as promised. Would use them again.”

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Posted 14 years ago

“I have used Interparcel twice to send bulky and heavy (over 20Kg) parcels to South of France from UK. The parcels took time and effort to wrap to protect the contents but that is my choice. Parcels both arrived fine with no damage after being picked up and moved by DHL - Interparcel are the 'middle men'. The rates via Interparcel are EXCELLENT when compared with the carriers when going to them directly. Staff have been helpful via email and phone when I thought a parcel had 'disappeared' (it hadn't - it was me using the wrong tracking number) so I can't complain at all. Very happy with service.”

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Posted 14 years ago

“i sent my sister in spain a bag of clothes that she left behind and they were delivered two days later. fast service and didn't cost too much.”

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Posted 14 years ago

“I am quite surprised to see bad reviews of this company, I have used these a lot and have only good things to say about these. I have looked at other companies which offer this intermediate service between customer and a range of couriers and their prices seem to be cheap. I find it a great way to find the best delivery service to use, particularly if I have to send overseas. The website is easy and straight forward to use. Customer service is quite good, not amazing but they get there.”

Helpful Report

Posted 14 years ago

“First of all I need to thank IP for great customer service. The sender of my parcel didn't give them my phone number. With just a few minutes call to Interparcel UK I got friendy and good service and with a little help from IP my parcel was in my hands the next working day. They gave me the courier follow up code (that the sender SHOULD have given me) so I could contact UPS to deliver the parcel to my working address. (Yeah they would have done it for me but I'm a crazy Fin and I want to do everything myself :D)”

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Posted 56 years ago

“Would definately use again and would definately recommend”

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Posted 56 years ago

“We regularly use Interparcel and would highly recommend their service. We booked a parcel in yesterday afternoon to go to Holland, it arrived there by 10 O'clock this morning.”

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Posted 56 years ago

“I booked for a home-cinema projector and separate lamp to be picked up in Staffordshire and delivered to me in London. Subsequently I came onto this site and saw all the scary negative reviews!! I was almost certain that I would get my parcels late and completely smashed! In reality the entire process ran very smoothly. So I booked about 11pm on Wednesday night, they picked up the following morning and by Friday 10am I had both parcels in pristine condition. I also called on Thursday to check about the cover on the items and although they were unable to cover the bulbs or any other glass, they were very helpful and said if there were any issues not relating to this element they would be able to assist and/or reimburse any loss or damage. Great service I would definitely use again..”

Helpful Report

Posted 13 years ago

Interparcel is rated 4.5 based on 9,937 reviews