Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,937 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

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Metrics

4.5

Based on 9,937 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“interparcel is ideal for us as we send a number of small shipments both within the EEC and Outside . We need to get a price quickly so we can quote our customer by return and intreparcel enables us to do this . It is swift simple and easy to use . Suits our every need”

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Posted 13 years ago

“I have used Interparcel on several occasions over the past few years, they always save me time and money, their standard service in my opinion is the best, managed by UPS and I have had no issues. I steer clear of Yodel as I've never had a smooth transaction with them when being delivered too! and City link can be good or bad, but UPS are a fab provider especially when used through Interparcel. I have had only one issue in a couple of dozen (regarding duplicate payments), which was resolved quickly and amicably. Thank you!”

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Posted 13 years ago

“Interparcel have been my preferred company for sending parcels for quite some time. I tend to use UPS and i have to say i cannot fault them at all. The live chat is very good and most issues are sorted out quickly.”

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Posted 13 years ago

“Have been using interparcel for 2 years and had no problems, they have always collected parcels within required time and delivered on time, we have had no damaged parcels which is more than I can say for Parcelforce!!! (which I would NEVER use again). The one time I made a mistake when ordering on line, I double booked a package, one quick phone call to customer services had the double booking cancelled and my money refunded.”

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Posted 13 years ago

“I've used Interparcel onmany occasions, sending inside the UK and to other European countries. Can't compliment them enough - always collected on time and always delivered when they said they would. What's more, always a fair price. Brilliant!”

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Posted 13 years ago

“i have found the Interparcel service exceptional, if i was giving out Blue Peter badges then they would be at the top of my list. Occasionally i have had cause to make a personal call to their customer services, every time I am greeted with a polite and knowledgable person, who acts swiftly to confirm or resolve any queries I may have. All in all a 5 star service.”

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Posted 13 years ago

“Regular user of Interparcel for domestic and international deliveries. Very helpful customer services when (rarely) needed. No moans but we could use a lower threshold to open an account (to cut down on paperwork) so we have one invoice per month instead of 50. We would also like a means of interrogating prices from our web site so we can offer on-line shipping costs to our overseas customers.”

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Posted 13 years ago

“Been using Interparcel now for Years and they never let you down. Simple website easy to use and cheap cheap cheap Ditch Parcelforce and use Interparcel Retail Security World”

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Posted 13 years ago

“I have used Interparcel for a couple of years now, their prices are better than using an account with any of the mainline couriers like UPS or FedEx, and yet you still can use UPS or FedEx. The booking system is easy, and collections are reliable. I really like the third party collection ability at the same price. When there have been problems with non-delivery or collection (very rare) Interparcel have been very helpful in tracking the problems. I would recommend them.”

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Posted 13 years ago

“Interparcel have been excellent since i started using them over a year ago and give flexibilty with a wide range of carriers and different delivery times and prices.”

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Posted 56 years ago

“I use Interparcel for all domestic & most international parcels and find the website very easy to use. All labels are emailed across to me and tracking information. I find the prices very competetive and the couriers reliable.”

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Posted 56 years ago

“I've used Interparcel's services for years and have never had any problems either with them or with their service providers. They offer exceptional value to the smaller business”

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Posted 56 years ago

“Sent a package on a guaranteed delivery, said package arrived late. This caused only minor problems, but late it was! Having raised this with customer services and dealing with James Giffen, I have been informed that this qualifies for a guaranteed service refund, which will show on my account shortly. To be honest I had simply expected this to be lost in the system, but to the credit of customer services, all communications have been polite and professional. I remain a happy Interparcel customer, as I have been for about six years.. Thank you James and Interparcel!!”

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Posted 56 years ago

“I have used them for years, and i have NEVER had a problem. They are worth every penny IMO.”

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Posted 56 years ago

“The Post Office only offer a few services, and anything over 2kg gets very expensive, especially coupled with high value goods, so I looked for an alternative and tripped over Interparcel. I've been using them now for a few years, and the cost, service, booking and customer support is first class. I've found UPS to be the most efficient cost effective courier for my needs, and frankly anyone who needs a reliable carrier for your heavy, high value goods would do a lot worse than booking a service via Interparcel. It's possibly one the greatest intermediary service providers that hasn't been discovered by the great unwashed, but I have nothing but praise for them, and the booking process is very easy. I decided to become an account holder so that making bookings became a much simpler affair with only a few mouse clicks, and confirmation is almost instant. Everyone should be using them instead of that outdated method whereby you queue for ages and don't even get online tracking, plus you pay a fortune for the privilege, whereas using the Interparcel method, you don't have to leave your home as parcels are collected (at least with UPS or FedEx they are). Everyone should be using them, and leave the outdated, over-priced and God help you if you have to make a claim method well alone!”

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Posted 56 years ago

“I've used Interparcel several times now and will use them again - the web site is easy to use and on the odd occasion I have had trouble with the couriers, the Interparcel phone number has always been manned by friendly, helpful staff. Slight minor is there are some annoying user interface things on the website which could be ironed out very easily. One is that you can check to see the cut off times and then when you try and book it sometimes says the cutoff has passed. The two bits of the web site need tieing up. Another is that when you book a collection, it asks for the collection time and then gives you an error if you select a start time that has gone - but that is the time the web site gives to you! Thie time should start from the time now to stop that silly. But these are a minor issue - the main service is great!”

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Posted 56 years ago

“This is a very efficient company with a great user interface and very easy on-line experience. That would be of no use unless it was also very cost effective and efficient - it's both. No hesitation in recommending...unless you REALLY enjoy queuing up at the Post Office just so you can pay more!”

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Posted 56 years ago

“Been really pleased with InterParcel, so much easier to use than any of the other shipping companies web sites, and you get all the forms available to download.”

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Posted 56 years ago

“good cheap and fast”

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Posted 56 years ago

“Everything from start to finish was easy. Great service.”

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Posted 56 years ago

Interparcel is rated 4.5 based on 9,937 reviews