Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,936 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,936 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“excellent - I have used them occasionally without any problem efficient and prompt deliveries and ease of use at a reasonably price . Would recommend”

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Posted 56 years ago

“Great service with no problems.”

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Posted 56 years ago

“From ordering online to delivery, this has been a great and easy service to use. Really economical pricing for the service offered. Would recommend to anyone.”

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Posted 56 years ago

“After being notified by the person who should have received the parcel I sent via 'Inerparcel', I sent a email to the so called customer service to find out what had happened to the delivery. The reply I received said, Thank you for your email, I have emailed Hermes to find out where this parcel has been left. Once I have had a response I will get back to you. I had to email again to, in effect nudge them, and in response, I received this message. 'Hermes have come back to me today to say that the driver left it in a safe place but cannot remember where. The driver is going back to the address today to see whether he can remember and they will let me know. That was sent on the 18th March. So I thought 18th March, the driver with Alzheimer's will get to the address on the 18th March and I will find out what happened to the parcel at the latest 19th March. Anyhow, six days and three email's later with no reply I was thinking that this driver has lost hisself now and I'm worried for his family, where can he have got to. Then on the 7th day, the 26th March I received a reply saying... ' I apologise, I have emailed Hermes to find out whether the driver is now able to advise where the parcel was left. Once I have had a response from Hermes I will let you know what they advise.' Has the driver returned from his epic journey I wonder, will he have his memory back, on the tracking information he noted that the parcel had been delivered to the letterbox (he would have had to chainsaw half the door off to get this parcel through the letterbox). The person who should have received the parcel has assured me there is no damage to his door. SHOCK!!! I received and email the next day 26th March. I couldn't believe what was said in it, but here goes..... 'Thank you for your email, Hermes have come back to me to advise that the driver does not remember where he left the parcel. I'm afraid that the service that you chose does not offer enhanced transit cover so we would be unable to process a claim for loss. But as a goodwill gesture I have refunded the transit costs to you, we do not normally do this but because the driver is unable to advise where he left it we will on this occasion.' All that says to me is, you paid for a service for us to collect and deliver a parcel for you, the driver has thieved it, you didn't pay for insurance to cover the theft, unlucky better luck next time. I've lost out on ?162 plus the transit costs if I don't get them back. So, I will now seek legal advice and take printed versions of the email's sent and received to interparcel. Hopefully I'll get a reply from someone in charge of this sham business with a reasonable offer before I go to the solicitors.”

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Posted 56 years ago

“Collect and delivery absolutely brilliant . Mind i never got a text which i paid for .but it got delivered”

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Posted 56 years ago

“We use Interparcel regularly and their service is excellent.”

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Posted 56 years ago

“Not used interparcel before but had large heavy parcel to send and too bulky for my normal carriers. Picked up on time, delivered on time, what more could you ask for. would use again.”

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Posted 56 years ago

“Easy & straightforward website. There's lots of shipping options from DIY drop offs to secure collections with signed for deliveries from top name couriers. Handy for quotes before advertising the goods so I know up front how much it will be. It's my "one stop" website for all my shipping requirements!”

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Posted 56 years ago

“I required a parcel picking up from Wiltshire and delivering to Crewe, i had two windows, Need picking up on sat and delivering on Wed, no other day would of done. Interparcel Picked up and delivered exactly as requested, signed for and in good conditation, i even had a text message telling me the status of my delivery, Cheapest price on the net and best service on the net, and was so pleased with them, Will use these again and Recommend to anyone, others need to take note of their Fantastic service Best i have ever had, Thank You”

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Posted 56 years ago

“I decided to have a clear out of stuff which had accumulated over the years. A friend suggested eBay, as a first time user I was a tad put off by the complications of packing and posting. Inter parcel solved that problem. My only preference would be for them to quote price inclusive of VAT.”

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Posted 56 years ago

“There wasn't much they could do to help me when it was discovered that the recipient wasn't going to be in to sign for the parcel until a specific time. They should be able to give more accurate info as to when the parcel will be delivered and should be more accommodating when it comes to requesting a specific time period for deliveries.”

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Posted 56 years ago

“Very good service, gives a great range of delivery services. Quick and handy to use.”

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Posted 56 years ago

“I would recommend Interparcel to anyone, why pay top money for a service that is as good as anyone.”

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Posted 56 years ago

“I pressed the 'pay' button on paypal at 9.30 and got a knock on the door at 10.00. What more can you say? Apart from the website, very easy to use and pay. I will definitely use them again as they were one third the cost of Parcel Force.”

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Posted 56 years ago

“I would like to take this opportunity to say how satisfied I am with your WONDERFUL service. The gentleman who picked my box up was very polite & friendly, also professional, and I thought what great representation for UPS and yourselves. I was pleased with you tracking system,, and it was very good how it was updated all the time,. I will most definitely use this service again, and you will always come highly recommended from me,, especially as this is the first time I have used your company it has made my experience a pleasure, and I THANK-YOU most sincerely for that,”

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Posted 56 years ago

“Always been great prices and service, would recommend”

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Posted 56 years ago

“Would recommend your service. Easy user friendly website. Prompt pick up & delivery.”

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Posted 56 years ago

“What an excellent service. Collected exactly when they said they would and 8.15 next morning got a text to say it out for delivery and another at 11.30 to say it had been delivered and included the name of the person who signed for it. Excellent price too. Couldn't ask for more.”

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Posted 56 years ago

“There was no hassle at all with booking on line and payment. Easily printed off the labels and invoice. Delivery van came within the times requested and pick up took all of a minute. Would use again. Liked the pick up from home as this meant I could see my parcel being taken away unlike some services where you leave at the local shop. I was happier with this service as it meant that I gave the parcel direct to the operator rather than some other third party.”

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Posted 56 years ago

“Great service, and easy to follow instructions. You must check the prohibited list first before you send a parcel, as some countries require further documentation.”

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Posted 56 years ago

Interparcel is rated 4.5 based on 9,936 reviews