Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,936 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,936 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We always use interparcel and there courier UPS for our UK parcels. Your man Charlie Stocker has been very helpful when relocating parcels address and would like to thank him and your help line. Regards, Brian. Homecare.”

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Posted 10 years ago

“For some reason screwed up to start with, parcel not picked up on Saturday but customer service sorted out the problems and it was picked up Monday. Customer service second to none, people like Charie Stocker put extra effort in to ensure I was satisfied, the parcel was delivered and for the money this was excellent service. Would recommend.”

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Posted 10 years ago

“I made a mistake and James Giffen tried to sort it out for me. Interparcel didn't manage it on this occasion which was fine. Very impressed with the way that James kept me informed. This is the kind of customer service I expect and received from Interparcel. Thank You.”

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Posted 10 years ago

“James helped me out on the support chat and was very quick to respond and extremely helpful, thanks. Regards Jack”

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Posted 10 years ago

“Becky from Interparcel is INCREDIBLE - responds instantly and always solves my problems! Phil”

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Posted 10 years ago

“Kirsty very helpful member of staff”

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Posted 10 years ago

“Excellent customer service and communication from Kate Hall via telephone and email. My original courier booking was knocked back upon collection due to insufficient paperwork from an online booking. Kate helped me get my parcel to the Balearic Islands by advising me about customs invoices and how to obtain a customs trade number for the item I was sending.”

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Posted 10 years ago

“We do use Interparcel for parcels over 1m to mainland UK we find them to be very competetive and the custome service is second to none each time an issue arise they are there to help sorting it. Please keep up the good work”

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Posted 10 years ago

“I have been using Interparcel for 7 years whilst working with Global One-Pak Ltd. The booking process is quick, simple and very efficient. I would recommend their service to anyone. I have even used the service at home and also arranged for a neighbour to use Interparcel to send something over to their son in Australia.”

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Posted 10 years ago

“I've used Interparcel on well over 100 occasions now - only once have I had a significant issue with a delivery, but they processed the compensation payout well. The support I recently received from Annelese at Interparcel on a couple of queries I had, once again demonstrated the value of customer service. Highly recommended!”

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Posted 10 years ago

“My query was dealt with very quickly”

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Posted 10 years ago

“Spoke to Luke today on the Live help, very prompt responses, polite and useful. Thank you”

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Posted 10 years ago

“James was very polite and helpful in our live chat and resolved our issue promtly when we accidentally entered the wrong delivery address. He has created new labels for us and now we can send our parcel without hassle. Many thanks, Alex”

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Posted 10 years ago

“James at the online service was quick and helpful”

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Posted 10 years ago

“We find this company extremely helpful and James Giffen has been more than helpful”

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Posted 10 years ago

“Very prompt assistance from Kirsty Cooney”

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Posted 10 years ago

“I sent an e-mail about rearranging a parcel and sending a new customs invoice as the value of the parcel had changed. Luke Johnson answered my e-mail and was very helpful and rearranged everything as requested.”

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Posted 10 years ago

“I'm very pleased with the fast help that i got from Sabrina who helped me to track the Swedish carrier so I could take contact with them! Fast and excellent!”

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Posted 10 years ago

“We booked the service through Interparcel on the Sunday night ( Australian Time) and it was collected on the Monday- Sam Kennard the Customer service team Leader had emailed saying the actual service we required would be provided via them but through UPS - and he kept us upto date all the way. The parcel was collected Monday from Dartford in Kent and arrived here in Melbourne on the Thursday morning at 10 am with UPS - Brilliant job guys! Tracking info was provided all the way and I cannot fault the service.”

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Posted 10 years ago

“I phoned Interparcel customer services today with regards to a couple of parcels that were unable to be delivered due to recipient not being in on two delivery attempts. My query was dealt with promptly by one of the advisors; Luke Johnson who was more than happy to help me. Luke phoned UPS whilst I waited a short while on the other line and came back with a solution to the problem in place. Luke Johnson is a credit to your team, keep up the good work.”

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Posted 10 years ago

Interparcel is rated 4.5 based on 9,936 reviews