Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,937 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

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Metrics

4.5

Based on 9,937 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've used Interparcel.com for years and have always been happy with the price and service. I have had to phone them just once on the latest occasion to help with an order. Kate Hall who dealt with my call was extremely helpful and professional and has left me feeling confident Interparcel.com is still No.1 and I will continue to use them in the fututre - Thank you”

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Posted 10 years ago

“Very good service from Mr. James Giffen <customerservices@interparcel.com”

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Posted 10 years ago

“Collection went wrong and Kate sorted it out no problem. What more could you ask for :-)”

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Posted 10 years ago

“Excellent service Taunton to Cleckheaton in less than 24 hours and very good back from your administration Annelese. It all commenced with an excellent recommendation from your pick-up driver. On this experience I will e recommending DX to friends and neighbours.”

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Posted 10 years ago

“Becky Blythe sorted out an issue for me in lightening speed. What a fantastic lady. Thanks again Becky. Brilliant service!!!!”

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Posted 10 years ago

“Ellie was very helpful and fast with information I needed.”

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Posted 10 years ago

“Luke was very helpful. He sorted out my quires, this has convinced me into using interparcel. Therefore Luke did his job correctly.”

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Posted 10 years ago

“Always a fantastic service from this company, I no longer use anyone else. Recent experience with customer service (Ellie) was very professional.”

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Posted 10 years ago

“Charlie Stocker resolved my problem quickly and efficiently. Ten out of ten from me. Customer service as it ought to be. :)”

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Posted 10 years ago

“i had a problem with paypal paying for a parcel but it was not logged on system ,when i phoned lisa irish she was very helpfull in exlaining what i had to do to get a refund and it was back in my paypal account within the hour very efficient girl ,thanks lisa”

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Posted 10 years ago

“The shipping documents for a parcel did not come through in the usual email and I was unable to get them through your download centre. I contacted customer services and Stacey Mckay sent them through immediately. Thanks for the excellent service.”

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Posted 10 years ago

“the driver arrived and found my (appropriately labeled) parcels left us a receipt for same which were delivered promptly (and I hope safely) to the returnee - thank you”

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Posted 10 years ago

“I had a problem with a collection for today & Sabrina sorted it out very professionally & quickly.”

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Posted 10 years ago

“all is good, however it was the first time I had to contact you to arrange a pick up time as previously I was always able to select a time frame for picking up by myself but this time was fixed 8 am to 9pm which for businesses is either too early or too late ....so I don't know if this is a new policy or if it apply just to this particular case.... However the operator was immediately able to help me and arrange it for me so overall the service is excellent!”

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Posted 10 years ago

“Easy to book deliveries and well priced too. Hardly ever an issue with anything and, if there is, I've always found the Interparcel customer service officers excellent in all regards to resolving/ answering any queries. I won't use any other parcel delivery service!”

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Posted 10 years ago

“I ended up paying twice for a delivery (Paypals fault , not Interparcels), and Stacey from Customer Support resolved the issue within minutes of my phone call, an excellent service by Interparcel staff.”

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Posted 10 years ago

“Great prices and very good customer service, we use Interparcel every day for numerous parcels all over the world. I would recommend them to anyone. Keep up the good work!”

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Posted 10 years ago

“the chat operators are always very helpful inc Ellie today...nice one :)”

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Posted 10 years ago

“TOP CLASS SERVICE NAME IS ELLIE”

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Posted 10 years ago

“I have had trouble in the past with parcels booked with TNT ( but the trouble is with TNT and not Interparcel ) I always use UPS and they always deliver. This morning i had no access when i booked to get my barcode labels. I did have a webchat, but still no labels appeared, so i phoned in and spoke to a James Giffen who was most helpful and immediately sent my requested labels - thank you James :)”

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Posted 10 years ago

Interparcel is rated 4.5 based on 9,937 reviews