Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,937 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,937 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have used Interparcel for a couple of years for our business. Only had a few very minor hiccups which have always been dealt with promptly. The staff I have had dealings with have been great.”

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Posted 11 years ago

“Can not fault interparcel!! Affordable and easy to use. All problems sorted within 24 hours! Would recommend to everyone!!”

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Posted 11 years ago

“Smooth efficient service.”

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Posted 11 years ago

“Would recommend interparcel to any body great service at a great price if you've tryed the rest then try the best”

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Posted 11 years ago

“Discovered the idea of parcel brokers just over 2 years ago, tried a few but found these were fine, so stuck with them. We send regularly using their UPS service which is cheaper than using UPS direct even for sending quite a few parcels, UPS also charge ?1.70 from what I remember, when delivering to a private house, whereas going through Interparcel, the surcharge doesn't happen, so for those, it's definitely better value. Also used them for deliveries to France and Germany which is very straight forward. To be fair, the cheapest deliveries for light parcels is still direct from the Hermes site, but then the delay time is far longer. Payment methods seem straight forward, not sure about customer services, can't remember ever needing them. If prices and service stay as they are, we'll carry on using them for the foreseeable future.”

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Posted 11 years ago

“My packet was picked up by helpful courier from my sister in Sweden and delivered to me (UK) when it was supposed to very efficient and same or lower price as royal mail so would def use again for parcels in Europe”

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Posted 11 years ago

“After being let down twice in one week by parcel monkey I booked my parcel with inter parcel and wow what a difference collected the parcel as stated on the correct day by a very competent UPS courier man, would never use anyone but this parcel courier. Excellent service. Would highly recommend.”

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Posted 11 years ago

“This is an easy service to use (especially if you have a convenient drop-off point) and delivery was as promised. Communication with the recipient could be improved - a message saying "we are coming at xxx time" might have been appreciated. But otherwise, a competent service at a reasonable price.”

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Posted 11 years ago

“I've used Interparcel for many years now, and have always found their service very easy to use and very reliable. Any slight hiccups have always been sorted by their very efficient and friendly staff. A pleasure to do business with and I highly recommend them.”

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Posted 11 years ago

“I have used interparcel for over a year now, about once a week and have never had anything to worry about. Its a very easy website to use, so booking takes me about 30 seconds which is great. The couriers are always smiling and friendly and I like getting a phone call if they're going to be late, thats really useful. Overall I will continue to use them regularly as I can trust my precious cargo will be in good hands.”

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Posted 11 years ago

“I use frequently. Much better value than RM and quick reliable tracked services.”

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Posted 11 years ago

“2 boxes collected from my Kent address at 3pm and delivered the next morning to my daughter in Edinburgh at 10.30am. This truly is a fabulous service and have no hesitation to recommend to all. The Interparcel own service (by UPS) is the one I have been using for 4 years without one problem - GREAT”

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Posted 11 years ago

“Very pleased with the service.Easy to follow instructions,when booking.Lots of options,with how and when your parcel is delivered.No problems.”

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Posted 11 years ago

“Parcel was collected within a few hours of me placing the order online. Parcel arrived in France in two days. I would recommend using this service and I will be using it again in future. Well done Interparcel!”

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Posted 11 years ago

“Easy to use, best value for money and will reccomend inter parcel to anyone who needs to use a courier service other than expensive parcel force. I was advised of this site brilliant, thanks”

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Posted 11 years ago

“use them all the time ,50/60 packages per week - any problems sorted quickly”

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Posted 11 years ago

“Very good service , text at 8-00 to say parcel in transit, then I was waiting for text to say it was delivered, at 6-00, I checked internet tracking and found parcel had benn delivered at 11-30 . As I was only charged 20p for the srevice I did not receive I will not chase. Still no final text.”

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Posted 11 years ago

“excellent...”

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Posted 11 years ago

“I have never had a problem with Interparcel and I have used many different services. i”

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Posted 11 years ago

“I use Interparcel on a regular basis and find their online booking service simple and reliable. If there is a query, the Live Chat service is excellent, the staff being knowledgeable, helpful and friendly. Interparcel provides a reliable, economical and efficient service and I have no hesitation recommending them.”

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Posted 11 years ago

Interparcel is rated 4.5 based on 9,937 reviews