Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,936 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,936 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My recent request was efficiently dealt with by Beka. Could not wish for better service”

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Posted 10 years ago

“Very Helpful reply received by Frankie next morning”

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Posted 10 years ago

“words would get me into trouble cannot find words to express myself bad bad service”

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Posted 10 years ago

I am sorry to hear your unhappy with our services. In order for us to look into the matter, please can you send me your order number to Trustpilot@interparcel.com as we are unable to locate a booking via the email address given.

Posted 10 years ago

“James was very helpful indeed. It would be a better service if the person who received the parcel can change the address or get a call when the parcel arrives though.”

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Posted 10 years ago

“Becky Blythe was quick, friendly and helpful.”

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Posted 10 years ago

“fast efficient service by Beka”

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Posted 10 years ago

“On-line chat with James, Very quick & easy. Sorted problem super fast. Thanks.”

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Posted 10 years ago

“Great company to deal with ... my first choice for shipping daily :-) A+++++”

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Posted 10 years ago

“Very good aftercare especially if something is late or misdirected”

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Posted 10 years ago

“Very few issues after 1500+ shipments, and have had the few issues we've encountered sorted. Rachael very helpful this morning, solved a tech issue for me with the software.”

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Posted 10 years ago

“I had some questions about delivery times and rebooking return delivery. Rachel Smith was very helpful and forthcoming in closing out my questions.”

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Posted 10 years ago

“Customer service is great, James dealt with my issue and was very friendly and solved my issue immediately. Overall prices and delivery & collections are good.”

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Posted 10 years ago

“Online Chat is very useful. Great postage rates. Good Customer service. Would advise anyone to use them”

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Posted 10 years ago

“Sabrina was very friendly during her feedback and helped me tremendously. Very nice person. Clear advice.”

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Posted 10 years ago

“Lisa Irish dealt with our issue quickly and efficiently. Interparcel is a great service, our only issue is on occasion the system duplicates our order. This means that we have to manually go through the orders every fortnight and check for duplicates and cancel them if necessary. I assume we would otherwise be charged for these, which is a little worrying.”

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Posted 10 years ago

“Rubbish - sent a purpose transit case which was damaged- no claim as it should have been wrapped in a box- smoke and mirrors - use the post office much better service. I will never use them again and vote with my £1000 a year budget.”

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Posted 10 years ago

Hi Mike, thank you for your review. We do advise at the time of booking that all items must be boxed in order to be sent with our services. If this is not the case, the item is sent completely at your own risk and so cannot be claimed for in the event of damage. I am very sorry for the inconvenience that this has caused you.

Posted 10 years ago

“I have been using Interparcel for a number of years. I have worked within the parcel/freight industry and I am really impressed with the system and service offered. Any issues have been solved very quickly. Insurance claims are dealt with very quickly (although I have only had 2)”

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Posted 10 years ago

“I find Interparcel to be a great service, even when unfortunate events occur that cannot be helped, they are quick and efficient. Today a customer service advisor named James quickly sorted out a problem a had with minimum fuss. Great service and thank you!”

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Posted 10 years ago

“I placed an order with Interparcel on Sunday morning (2nd August 2015) - receipt e-mailed back to me but no labels for the package. I therefore contacted I/P on the evening asking whether I should expect any additional labels to attach to the parcel. Your representative, Rebecca Pulling (Beka) responded almost immediately - very professional! Forwarded the labels to me and apologised on behalf of I/P for the delay. Superb service, great price and excellent representation! Will definitely use again!! 11/10 - Cheers...'j. Jason.P Rhodes”

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Posted 10 years ago

“good service...only had a few minor problems after 9 years of sending thousands of parcels of all sizes and weights..minor problems were sorted professionally and rapidly thanks to employees like James Giffen”

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Posted 10 years ago

Interparcel is rated 4.5 based on 9,936 reviews